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Operations Management, 7/e surveys the field of operations in both the services and manufacturing sectors. Provides enhanced coverage from the strategies of designing a product or service, through the processes and systems of making and delivering the product, and controlling the operations. All the standard topics are covered with concepts and supporting examples, problems, cases, and appropriate current news clips and readings. Stevenson highlights the very important role Operations plays in today's business world with concise coverage of concepts such as JIT, TQM, supply chain management with more thorough integration of services and increased use of real world examples. All basic quantitative techniques are presented, many in supplements that can be highlighted or bypassed depending on the course structure, and all are supported with step-by-step examples and solved problems, many including example solutions built into Excel spreadsheets. The text is the most widely adopted of any for the introductory course mainly due to the balanced coverage and clearly e
Table of Contents
Part I INTRODUCTION 1 Introduction to Operations Management 2 Competitiveness, Strategy, and Productivity Part II FORECASTING 3 Forecasting Part III SYSTEM DESIGN 4 Product and Service Design 4S Reliability 5 Capacity Planning 5S Decision Theory 6 Process Design and Facility Layout 6S Linear Programming 7 Design of Work Systems 7S Learning Curves 8 Location Planning and Analysis 8S The Transportation Model Part IV QUALITY 9 Introduction to Quality 10 Quality Control 10S Acceptance Sampling 11 TQM and Quality Tools Part V SUPPLY CHAIN MANAGEMENT 12 Supply Chain Management 12S Purchasing and Supplier Mgt. 13 Inventory Management 14 Aggregate Planning 15 MRP & ERP 16 Just-in-Time Systems 16S Maintenance 17 Scheduling Part VI PROJECT MANAGEMENT 18 Project Management Part VII WAITING LINES AND SIMULATION 19 Waiting Lines 19S Simulation