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Operations Management with Student CD-ROM,9780072872699
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Operations Management with Student CD-ROM

by
Edition:
2nd
ISBN13:

9780072872699

ISBN10:
0072872691
Format:
Paperback
Pub. Date:
7/18/2003
Publisher(s):
McGraw-Hill/Irwin

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Summary

Operations Management: Contemporary Concepts and Cases, Second Edition is an ideal book for the professor who wishes to use a short text with cases, or who would like to have a book priced low enough to permit the luxury of adding additional reading materials to a core concepts book. . This book employs a crossfunctional perspective, making it appealing to non-majors and practical for use in an MBA level course in operations management. The size and price of the book also make it attractive for the cross-functional curriculum since those courses often require the student to purchase more than one text.The cases offer variety in length and rigor; with several of which are from Harvard and Darden. This variety makes the book appropriate for both undergraduates and MBA students. The student CD-ROM, which is packaged with the book, is an interactive learning tool and brings the material to life.

Table of Contents

PART ONE INTRODUCTION
1(48)
The Operations Function
2(16)
Definition of Operations Management
3(2)
Decisions at Pizza U.S.A.
5(2)
Operations Decisions---A Framework
7(2)
Cross-Functional Decision Making
9(2)
Operations as a System
11(2)
Contemporary Operations Themes
13(3)
Services and Manufacturing
13(1)
Customer-Directed Operations
13(1)
Time Reduction (Lean Operations)
14(1)
Integration of Operations with Other Functions
14(1)
Environmental Concerns
15(1)
Supply Chain Management
15(1)
Globalization of Operations
15(1)
Key Points
16(2)
Student Internet Exercises
16(1)
Discussion Questions
17(1)
Selected Bibliography
17(1)
Operations Strategy
18(15)
Operations Strategy Model
19(4)
Corporate and Business Strategy
19(1)
Operations Mission
20(1)
Distinctive Competence
21(1)
Operations Objectives
22(1)
Operations Policies
22(1)
Emphasis on Operations Objectives
23(1)
Linking Strategies
24(2)
Focused Operations
26(2)
Global Scope of Operations
28(2)
Key Points
30(3)
Student Internet Exercises
30(1)
Discussion Questions
31(1)
Selected Bibliography
31(2)
Product Design
33(16)
Strategies for New-Product Introduction
34(1)
New-Product Development Process
35(3)
Concept Development
36(1)
Product Design
36(2)
Pilot Production/Testing
38(1)
Cross-Functional Product Design
38(1)
Quality Function Deployment
39(3)
Customer Attributes
40(1)
Engineering Characteristics
41(1)
Value Analysis
42(3)
Modular Design
45(1)
Key Points
46(3)
Student Internet Exercises
47(1)
Discussion Questions
47(1)
Selected Bibliography
48(1)
PART TWO PROCESS DESIGN
49(82)
Process Selection
50(21)
Product-Flow Characteristics
50(5)
Classification by Type of Customer Order
55(3)
Process Selection Decisions
58(2)
Product-Process Strategy
60(3)
Mass Customization
63(2)
Cross-Functional Decision Making
65(2)
Key Points
67(4)
Student Internet Exercises
68(1)
Discussion Questions
68(1)
Selected Bibliography
69(2)
Service Process Design
71(17)
Defining Service
71(2)
The Service-Product Bundle
73(2)
Service Guarantees
75(1)
Cycle of Service
76(1)
Customer Contact
77(2)
Service Matrix
79(2)
Employees and Service
81(3)
Key Points
84(4)
Student Internet Exercises
85(1)
Discussion Questions
86(1)
Selected Bibliography
86(2)
Choice of Technology
88(22)
Technology and the Manager
89(1)
Computer-Integrated Manufacturing
90(7)
Computer-Aided Design
90(2)
Computer-Aided Manufacturing
92(3)
Robotics
95(1)
Justification
96(1)
Automated Offices and Services
97(4)
Office Technology
97(2)
Service Industries
99(2)
Enterprise Resource Planning Systems
101(1)
The Internet and E-business
102(3)
Technology Choice
105(2)
Key Points
107(3)
Student Internet Exercises
108(1)
Discussion Questions
108(1)
Selected Bibliography
109(1)
Process-Flow Analysis
110(21)
Systems Thinking
110(1)
The Process View of Business
111(2)
Flowchart Analysis
113(1)
Materials-Flow Analysis
114(5)
Information-Flow Analysis
119(2)
Service Blueprinting
121(2)
Using Process-Flow Analysis
123(2)
Business Process Reengineering
125(2)
Key Points
127(4)
Student Internet Exercises
129(1)
Discussion Questions
129(1)
Problems
129(1)
Selected Bibliography
130(1)
PART THREE QUALITY
131(50)
Managing Quality
132(22)
Quality Definitions
133(3)
Quality Planning, Control, and Improvement
136(3)
The Quality Gurus
139(4)
W. Edwards Deming
140(1)
Joseph Juran
141(1)
Phillip Crosby
141(2)
ISO 9000 Standards
143(1)
Malcolm Baldrige Award
144(2)
Quality and Financial Performance
146(3)
Why Some Quality Improvement Efforts Fail
149(1)
Key Points
150(4)
Student Internet Exercises
151(1)
Discussion Questions
151(1)
Selected Bibliography
152(2)
Quality Control and Improvement
154(27)
Design of Quality Control Systems
155(3)
Process Quality Control
158(1)
Attribute Control
159(1)
Variables Control
160(2)
Using Control Charts
162(1)
Continuous Improvement
162(4)
Six Sigma
166(2)
Quality Control in Industry
168(3)
Key Points
171(10)
Student Internet Exercises
172(1)
Solved Problems
172(3)
Discussion Questions
175(1)
Problems
175(3)
Selected Bibliography
178(3)
PART FOUR CAPACITY AND SCHEDULING
181(136)
Supply Chain Management
182(23)
Definitions and Terminology
183(2)
System Interactions
185(4)
Coordination in the Supply Chain
189(1)
Measuring Supply Chain Performance
190(3)
Structural Improvement
193(2)
Improvement in Infrastructure
195(2)
The Internet and Supply Chains
197(3)
Virtual Supply Chains
200(1)
Key Points
201(4)
Student Internet Exercises
202(1)
Discussion Questions
202(1)
Selected Bibliography
203(2)
Forecasting
205(32)
A Forecasting Framework
206(2)
Qualitative Forecasting Methods
208(2)
Time-Series Forecasting
210(1)
Moving Average
211(3)
Exponential Smoothing
214(2)
Forecast Errors
216(2)
Advanced Time-Series Forecasting
218(2)
Causal Forecasting Methods
220(2)
Selecting a Forecasting Method
222(2)
Key Points
224(13)
Student Internet Exercises
225(1)
Solved Problems
225(2)
Discussion Questions
227(1)
Problems
228(2)
Selected Bibliography
230(2)
Supplement: Advanced Methods
232(5)
Facilities and Aggregate Planning
237(34)
Facilities Decisions
238(1)
Facilities Strategy
239(4)
Amount of Capacity
239(2)
Size of Units/Facilities
241(1)
Timing of Facility Additions
242(1)
Types of Facilities
242(1)
Aggregate Planning Definition
243(1)
Planning Options
244(3)
Basic Strategies
247(1)
Aggregate Planning Costs
248(1)
Example of Costing
249(6)
Sales and Operations Planning
255(1)
Key Points
256(15)
Student Internet Exercises
257(1)
Solved Problems
257(5)
Discussion Questions
262(1)
Problems
262(4)
Selected Bibliography
266(2)
Supplement: Mathematical Models
268(3)
Scheduling Operations
271(22)
Batch Scheduling
272(1)
Gantt Charting
273(3)
Finite Capacity Scheduling
276(1)
Theory of Constraints
277(1)
Dispatching Rules
278(3)
Infinite Capacity Loading
281(2)
Planning and Control Systems
283(2)
Key Points
285(8)
Student Internet Exercises
286(1)
Solved Problems
287(2)
Discussion Questions
289(1)
Problems
289(2)
Selected Bibliography
291(2)
Project Scheduling
293(24)
Objectives and Trade-offs
294(1)
Planning and Control in Projects
294(1)
Scheduling Methods
295(2)
Constant-Time Networks
297(5)
Precedence Diagramming Method
302(2)
PERT and CPM Methods
304(3)
Use of Project Management Concepts
307(1)
Key Points
308(9)
Student Internet Exercises
309(1)
Solved Problems
309(3)
Discussion Questions
312(1)
Problems
312(3)
Selected Bibliography
315(2)
PART FIVE INVENTORY
317(84)
Independent-Demand Inventory
318(31)
Purpose of Inventories
320(1)
Inventory Cost Structures
321(1)
Independent versus Dependent Demand
322(1)
Economic Order Quantity
323(4)
Continuous Review System
327(3)
Periodic Review System
330(3)
Using P and Q Systems in Practice
333(3)
ABC Inventory Management
336(2)
Key Points
338(11)
Student Internet Exercises
339(1)
Solved Problems
339(3)
Discussion Questions
342(1)
Problems
342(3)
Selected Bibliography
345(1)
Supplement: Advanced Models
346(3)
Materials Requirements Planning
349(28)
Definitions of MRP Systems
350(4)
MRP versus Order-Point Systems
354(1)
MRP Example
355(3)
MRP Elements
358(5)
Master Scheduling
358(2)
Bill of Materials (BOM)
360(1)
Inventory Records
360(1)
Capacity Planning
361(1)
Purchasing
362(1)
Shop-Floor Control
362(1)
Operating an MRP System
363(2)
The Successful MRP System
365(3)
Key Points
368(9)
Student Internet Exercises
369(1)
Solved Problem
369(2)
Discussion Questions
371(2)
Problems
373(2)
Selected Bibliography
375(2)
Just-in-Time Systems
377(24)
Philosophy of JIT
378(2)
Elements of a JIT System
380(3)
Stabilizing the Master Schedule
383(1)
The Kanban System
384(2)
Reducing Setup Time and Lot Sizes
386(1)
Layout and Equipment
387(2)
Effect on Workers
389(1)
Suppliers
389(1)
Implementation of JIT
390(1)
Comparison of MRP and JIT
391(2)
Beyond JIT to Time-Based Competition
393(1)
Key Points
394(7)
Student Internet Exercises
395(1)
Solved Problems
396(1)
Discussion Questions
397(1)
Problems
397(2)
Selected Bibliography
399(2)
PART SIX CASE STUDIES
401(114)
Introduction
Shipper Manufacturing Company
402(3)
FHE, Inc.
405(5)
Process Design
Eastern Gear, Inc.
410(3)
The National Bicycle Industrial Company Implementing a Strategy of Mass-Customization
413(11)
PlasTech, Inc.
424(6)
The Field Service Division of DMI
430(3)
Quality
Customer-Driven Learning at Radisson Hotels Worldwide
433(8)
Federal Express
441(9)
The Thawed Hungarian Catfish
450(2)
Bayfield Mud Company
452(2)
Six Sigma at 3M, Inc.
454(8)
Capacity and Scheduling
Ford Motor Company: Supply Chain Strategy
462(6)
Merriwell Bag Company
468(2)
Sport Obermeyer, Ltd.
470(14)
Lawn King, Inc.
484(4)
World Industrial Abrasives
488(2)
Inventory
Consolidated Electric
490(4)
Southern Toro Distributor, Inc.
494(7)
ToysPlus, Inc.
501(4)
U.S. Stroller
505(6)
APPENDIXES
A Areas under the Standard Normal Probability Distribution
511(2)
B Random Number Table
513(2)
Index 515


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