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Operations Management in the Supply Chain: Decisions and Casesis an ideal book for the instructor seeking a short text with cases. This book employs a cross-functional perspective that emphasizes strategy and critical thinking, appealing to non-majors and practical for use in an MBA level or undergraduate course in operations management. The size and focus of the book also make the text attractive for the cross-functional curriculum where students are required to purchase more than one text. The sixteen cases offer variety in length and rigor; and several are from Ivey, Stanford, and Darden. This mix makes the book appropriate for both undergraduates and MBA students.
Table of Contents
Part One: Introduction
1. The Operations Function
2. Operations and Supply Chain Strategy
3. Product Design
Part Two: Process Design
4. Process Selection
5. Service Process Design
6. Process-Flow Analysis
7. Lean Thinking and Lean Systems
Part Three: Quality
8. Managing Quality
9. Quality Control and Improvement
Part Four: Capacity and Scheduling
10. Supply Chain Management
Supplement: Advanced Methods
12. Capacity Planning
Supplement: Mathematical Models
13. Scheduling Operations
14. Project Planning and Scheduling
Part Five: Inventory
15. Independent Demand Inventory
Supplement: Advanced Models
16. Materials Requirements Planning and ERP
Part Six: CASE STUDIES
Novel Foods’ Change in Operations Strategy: Competitiveness at Stake
Operations Strategy at GalanzManaging a Short Product Life Cycle at Littlefield Technologies
Early Supplier Integration in the Design of the Skid-Steer Loader
Eastern Gear, Inc.
Paediatric Orthopaedic Clinic at the Children’s Hospital of Western Ontario
Bayfield Mud Company
Six Sigma at 3M, Inc.
The Mount Rundle Hotel Banff
Unsafe for Children: Mattel’s Toy Recalls and Supply Chain Management
Capacity and Scheduling
Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage
Merriwell Bag Company
Lawn King, Inc.
Southern Toro Distributor, Inc.
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