9781883001278

Oral and Nonverbal Expression

by
  • ISBN13:

    9781883001278

  • ISBN10:

    1883001277

  • Format: Hardcover
  • Copyright: 1996-05-01
  • Publisher: Taylor & Francis

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Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
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Summary

With this book, principals will become more successful at communicating with difficult people, delivering speeches, and will maximize the effectiveness of groups and committees.

Table of Contents

FOREWORD v(3)
ABOUT THE AUTHOR viii(1)
PREFACE ix(7)
INTRODUCTION xvi
1 WHEN THE PRINCIPAL SPEAKS--EVERYONE LISTENS
1(12)
The Work of the Principal
4(2)
Responsiveness Communication
6(2)
Establishing Positive Relationships
8(3)
Summary
11(1)
Bibliography
12(1)
2 THE PROCESS OF COMMUNICATION
13(24)
Did You Hear What I Said?
13(5)
Message Barriers
18(4)
Filtering
19(1)
Information Overload
20(1)
Role and Status Differences in the School
21(1)
The School as an Interactive System
22(2)
Six Episode Situations
24(5)
Maintaining Harmony in the School
29(1)
Five Reasons to Communicate
30(2)
The Setting
32(2)
Summary
34(2)
Bibliography
36(1)
3 UNDERSTANDING AND USING NONVERBAL BEHAVIOR
37(20)
Paralanguage
40(2)
Body Movement
42(1)
Appearance
42(1)
Facial Expressions
42(4)
Eye Contact
46(1)
Gestures
47(1)
Space
48(1)
Touching
49(2)
Physical Environment
51(1)
Nonverbal Cues
52(3)
Summary
55(1)
Bibliography
56(1)
LISTENING TO OTHERS
57(16)
Empathetic Listening
61(2)
Learning to Listen
63(1)
Marketing Listening
64(3)
Three Reasons for Listening
67(1)
Listening Skills Survey
68(2)
Summary
70(2)
Bibliography
72(1)
SENSITIVE WORDS AND COMMENTS
73(16)
Labels
77(1)
A Word About Words: Those that are Not Good Enough
78(1)
Demeaning Comments
78(3)
Remembering the Good and the Bad
81(2)
Grammar Goofs
83(2)
Easy Grammatical Mistakes
85(1)
Words That Bring People Together
86(1)
Summary
86(2)
Bibliography
88(1)
WORKING AND COMMUNICATING WITH GROUPS
89(22)
The Principal's Role in a Group
90(1)
The Working Committee
91(2)
Conflict in Groups
93(3)
Getting the Most Out of Groups
96(1)
Grouping With a Purpose
96(4)
The Wheel
97(1)
The Chain
98(1)
The Y
98(1)
The Circle
98(1)
The Star
99(1)
The Group Mentality
100(3)
Gender Differences in Groups
103(2)
Evaluating the Principal as a Group as a Group Member
105(3)
Summary
108(1)
Bibliography
109(2)
COMMUNICATION WITH DIFFICULT PEOPLE
111(18)
Meeting Individual Needs
113(2)
Handling Reactive Conflict Situations
115(4)
Be Prepared for the Unexpected
119(3)
Difficult Personality Types
122(4)
Reluctant Individuals
122(1)
Overbearing Individuals
123(1)
Dominating Individuals
124(1)
Critical and Complaining Individuals
124(2)
Summary
126(2)
Bibliography
128(1)
8 THE PRINCIPAL AS A SPEECH GIVER
129
Prepare Yourself for Success
130(1)
Consider the Purpose and Audience
131(1)
Adjusting to the Situation
132(1)
Preparing the Speech
133(5)
The Introduction
133(4)
The Body of the Talk
137(1)
Conclusion
138(1)
Look Sharp, Feel Sharp, Be Sharp
138(3)
Summary
141(1)
Bibliography
142

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