Organizational Behavior: An Experiential Approach,9780131510104

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Organizational Behavior: An Experiential Approach

by Kolb, David A.; Osland, Joyce; Rubin, Irwin M.

Edition:

6th

ISBN13:

9780131510104

ISBN10:

013151010X

Format:

Paperback

Pub. Date:

1/1/1995

Publisher(s):

Prentice Hall

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Summary

This unique workbook helps students master the organizational behavior theories that managers and employees need to know to be successful, as they gain greater awareness about their own behavior, its effects upon others, and how to work more effectively in groups.

Foreword

(2)

Preface

xvii

(2)

Introduction to the Workbook

xix

PART I UNDERSTANDING YOURSELF AND OTHER PEOPLE AT WORK

(160)

Chapter 1 The Psychological Contract and Organizational Socialization

(20)

OBJECTIVES

(1)

Vignette: "A Cold Slap in the Face..."

(3)

Premeeting Preparation

(1)

Topic Introduction

(6)

Procedure for Group Meeting: Instructor/Participant Interviews

(4)

Follow-up

(3)

Learning Points

(1)

Tips for Managers

(1)

Personal Application Assignment

(3)

Chapter 2 Theories of Managing People

(19)

OBJECTIVES

(1)

Vignette: "The Education of a Modern International Manager"

(2)

Premeeting Preparation

(4)

Topic Introduction

(5)

Procedure for Group Meeting: Manager of the Year Acceptance Speech

(2)

Follow-up

(1)

Learning Points

(1)

Tips for Managers

(1)

Personal Application Assignment

(3)

Chapter 3 Individual and Organizational Learning

(30)

OBJECTIVES

(1)

Vignette: "Planning as Learning"

(4)

Premeeting Preparation

(3)

Topic Introduction

(11)

Procedure for Group Meeting: The Learning Style Inventory

(3)

Follow-up

(4)

Learning Points

(1)

Tips for Managers

(1)

Personal Application Assignment

(3)

Chapter 4 Individual Motivation and Organizational Behavior

(30)

OBJECTIVES

(1)

Vignette: "No Contest"

(1)

Premeeting Preparation

(14)

Topic Introduction

(4)

Procedure for Group Meeting: TAT Motive Analysis

(4)

Follow-up

(2)

Learning Points

(1)

Tips for Managers

(1)

Personal Application Assignment

(3)

Chapter 5 Values and Ethics

101

(24)

OBJECTIVES

101

(1)

Vignette: "The Double Bottom Line"

101

(1)

Premeeting Preparation

102

(6)

Topic Introduction

108

(6)

Procedure for Group Meeting: The Roger Worsham Case

114

(3)

Follow-up

117

(2)

Learning Points

119

(1)

Tips for Managers

120

(1)

Personal Application Assignment

121

(4)

Chapter 6 Personal Growth, Career Development, and Work Stress

125

(36)

OBJECTIVES

125

(1)

Vignette: "Your New Employment Contract"

125

(3)

Premeeting Preparation

128

(11)

Topic Introduction

139

(8)

Procedure for Group Meeting: The Life Line, Who Am I? and the Past Experience Inventory

147

(4)

Follow-up

151

(2)

Learning Points

153

(1)

Tips for Managers

154

(1)

Personal Application Assignment

155

(6)

PART II CREATING EFFECTIVE WORK GROUPS

161

(164)

Chapter 7 Interpersonal Communication

162

(31)

OBJECTIVES

162

(1)

Vignette: "Do You Have What It Takes?"

162

(2)

Premeeting Preparation

164

(5)

Topic Introduction

169

(10)

Procedure for Group Meeting: Active Listening Exercise

179

(6)

Follow-up

185

(1)

Learning Points

186

(1)

Tips for Managers

187

(2)

Personal Application Assignment

189

(4)

Chapter 8 Interpersonal Perception and Attribution

193

(21)

OBJECTIVES

193

(1)

Vignette; "The Blind Man and the Elephant"

193

(1)

Premeeting Preparation

194

(1)

Topic Introduction

194

(6)

Procedure for Group Meeting: How I See Myself and Others

200

(5)

Follow-up

205

(3)

Learning Points

208

(2)

Tips for Managers

210

(1)

Personal Application Assignment

211

(3)

Chapter 9 Group Dynamics and Self-Managed Work Teams

214

(27)

OBJECTIVES

214

(1)

Vignette: "A Fair Day's Work"

214

(2)

"Playing Ball without the Coach"

215

(1)

Premeeting Preparation

216

(1)

Topic Introduction

217

(11)

Procedure for Group Meeting: The Inner-Outer Exercise

228

(4)

Follow-up

232

(3)

Learning Points

235

(2)

Tips for Managers

237

(1)

Personal Application Assignment

238

(3)

Chapter 10 Managerial Problem Solving

241

(37)

OBJECTIVES

241

(1)

Vignette: "The Pendulum Swings"

241

(1)

Premeeting Preparation

242

(3)

Topic Introduction

245

(10)

Procedure for Group Planning: Cardiotronics Role Play

255

(3)

Follow-up

258

(4)

Learning Points

262

(1)

Tips for Managers

263

(1)

Personal Application Assignment

264

(14)

Chapter 11 Intergroup Conflict and Negotiation

278

(25)

OBJECTIVES

278

(1)

Vignette: "Joe D'Amico's Better Idea"

278

(3)

Premeeting Preparation

281

(1)

Topic Introduction

282

(9)

Procedure for Group Meeting: The Nadir Corporation Negotiation

291

(3)

Follow-up

294

(2)

Learning Points

296

(2)

Tips for Managers

298

(2)

Personal Application Assignment

300

(3)

Chapter 12 Managing Diversity

303

(22)

OBJECTIVES

303

(1)

Vignette: "What's Your Eccentricity Quotient?"

303

(2)

Premeeting Preparation

305

(3)

Topic Introduction

308

(6)

Procedure for Group Meeting: The Embassy Reception

314

(5)

Follow-up

319

(1)

Learning Points

320

(1)

Tips for Managers

321

(1)

Personal Application Assignment

322

(3)

PART III LEADERSHIP AND MANAGEMENT

325

(168)

Chapter 13 Leadership

326

(17)

OBJECTIVES

326

(1)

Vignette: "Arrogance: The Executive Achilles' Heel"

326

(2)

Premeeting Preparation

328

(1)

Topic Introduction

329

(5)

Procedure for Group Meeting: The Perfect Square

334

(2)

Follow-up

336

(2)

Learning Points

338

(1)

Tips for Managers

339

(1)

Personal Application Assignment

340

(3)

Chapter 14 Leadership and Organizational Culture

343

(30)

OBJECTIVES

343

(1)

Vignette: "Best Corporate Culture Is a Melting Pot"

343

(2)

Premeeting Preparation

345

(9)

THE G.B.A. CONSTRUCTION COMPANY, PART I

348

(6)

Topic Introduction

354

(4)

Procedure for Group Meeting: The G.B.A Construction Company Case

358

(6)

THE G.B.A. CONSTRUCTION COMPANY, PART II

360

(4)

Follow-up

364

(3)

Learning Points

367

(1)

Tips for Managers

368

(1)

Personal Application Assignment

369

(4)

Chapter 15 Leadership and Decision Making

373

(25)

OBJECTIVES

373

(1)

Vignette: "Pajama Talk"

373

(1)

Premeeting Preparation

374

(7)

Topic Introduction

381

(5)

Procedure for Group Meeting: Using Vroom's Decision Tree

386

(2)

Follow-up

388

(3)

Learning Points

391

(1)

Tips for Managers

392

(2)

Personal Application Assignment

394

(4)

Chapter 16 Leadership: The Effective Exercise of Power and Influence

398

(31)

OBJECTIVES

398

(1)

Vignette: "How to Manage the Boss"

398

(2)

Premeeting Preparation

400

(2)

Topic Introduction

402

(8)

Procedure for Group Meeting: Influence Role Plays

410

(14)

Follow-up

424

(1)

Learning Points

425

(1)

Tips for Managers

426

(1)

Personal Application Assignment

427

(2)

Chapter 17 Empowerment and Coaching

429

(46)

OBJECTIVES

429

(1)

Vignette: "Leader as Developer"

429

(1)

Premeeting Preparation

430

(2)

Topic Introduction

432

(6)

Procedure for Group Meeting: The Enterprise Spacecraft Game

438

(10)

Follow-up

448

(2)

Learning Points

450

(1)

Tips for Managers

451

(1)

Personal Application Assignment

452

(23)

Chapter 18 Performance Appraisal

475

(18)

OBJECTIVES

475

(1)

Vignette: "A Description of Rejection"

475

(2)

Premeeting Preparation

477

(1)

Topic Introduction

478

(4)

Procedure for Group Meeting: Performance Appraisal Role Plays

482

(4)

Follow-up

486

(2)

Learning Points

488

(1)

Tips for Managers

489

(1)

Personal Application Assignment

490

(3)

PART IV MANAGING EFFECTIVE ORGANIZATIONS

493

Chapter 19 Organizational Analysis: The Organization as an Open System

494

(25)

OBJECTIVES

494

(1)

Vignette: "Matsushita and the 7-S's"

494

(3)

Premeeting Preparation

497

(1)

Topic Introduction

498

(4)

Premeeting Preparation Assignment

502

(9)

Procedure for Group Meeting: Building Theories of Organization

511

(1)

Follow-up

512

(4)

Learning Points

516

(1)

Tips for Managers

516

(1)

Personal Application Assignment

517

(2)

Chapter 20 Organization Design

519

(25)

OBJECTIVES

519

(1)

Vignette: "Downsizing and the Horizontal Corporation"

519

(3)

Premeeting Preparation

522

(1)

Topic Introduction

523

(15)

Procedure for Group Meeting: The Family Hotel Role Play

538

(1)

Follow-up

538

(1)

Learning Points

539

(2)

Tips for Managers

541

(1)

Personal Application Assignment

542

(2)

Chapter 21 Job Design

544

(73)

OBJECTIVES

544

(1)

Vignette: "Benchmarking at Xerox"

544

(2)

Premeeting Preparation

546

(1)

Topic Introduction

547

(3)

Procedures for Group Meeting: Moon Tents and Shallow Water Cargo Carriers Simulation

550

(16)

Follow-up

566

(5)

Learning Points

571

(1)

Tips for Managers

572

(1)

Personal Application Assignment

573

(44)

Chapter 22 Managing Change

617

OBJECTIVES

617

(1)

Vignette: "How to Live in a Fad Culture"

617

(2)

Premeeting Preparation

619

(1)

Topic Introduction

620

(9)

Procedure for Group Meeting: The Hollow Square Exercise

629

(5)

Follow-up

634

(2)

Learning Points

636

(1)

Tips for Managers

637

(1)

Personal Application Assignment

638

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Organizational Behavior: An Experiential Approach

9780131510104

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