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Organizational Behavior : Foundations, Reality and Challenges

by
Edition:
5th
ISBN13:

9780324224702

ISBN10:
0324224702
Format:
Hardcover
Pub. Date:
1/12/2005
Publisher(s):
South-Western College Pub
List Price: $319.33

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Summary

Organizational Behavior provides the essential knowledge base and skill set so that future managers can harness the power of employees and teams to successfully navigate the changing world of work. Organizational behavior is the study of individual behavior and group dynamics in organizational settings. It focuses on timeless topics like motivation, leadership, teamwork, and communication. The text presents the opportunity to know concepts, ideas, and theories, and to practice skills, abilities, and behaviors to enhance the management of human behavior at work. To make the book more relevant to the learner, we have enhanced and further integrated the subtitle Foundations, Realities, Challenges into the theme in the 5th edition. The reader will see the tie to the subtitle with new feature titles: Foundations (new title: Science), Realities (new title: The Real World), and Challenges (new title: You) that have a more contemporary and personal feel. This theme will be integrated throughout the text and supplements making a true integrated learning package. In this new edition, six new focus companies have been selected. The authors use the focus companies so that learners can see how one company responds to different organizational situations. The focus companies are a variety of company types, for example, Whole Foods, Pixar, and Canine Companions. The authors also make sure to integrate four organizational behavior key themes into each chapter. These supporting themes are globalization, diversity, technology, and ethics. Sub-themes are designed to arm future managers with the tools they need to meet organizational challenges.

Table of Contents

Part 1 Introduction
1(78)
Organizational Behavior and Opportunity
2(32)
Thinking Ahead: Cisco Systems
3(1)
Human Behavior in Organizations
4(4)
Understanding Human Behavior
5(1)
Interdisciplinary Influences
5(1)
Behavior in Times of Change
6(1)
The Real World 1.1 The Outsourcing of America
7(1)
The Organizational Context
8(6)
Organizations as Open Systems
8(1)
The Formal and Informal Organization
9(2)
Six Focus Organizations
11(3)
Change Creates Opportunities
14(5)
The Real World 1.2 Carly Drives Change
15(1)
Four Challenges for Managers Related to Change
15(1)
You 1.1 Analyze Your Perceptions of a Change
16(1)
Global Competition in Business
16(1)
Customer Focused for High Quality
16(2)
Behavior and Quality at Work
18(1)
Managing Organizational Behavior in Changing Times
18(1)
Science Innovation in a Supportive, Safe Workplace
19(1)
Learning about Organizational Behavior
19(5)
Objective Knowledge
20(1)
You 1.2 Learning Style Inventory
21(1)
Skill Development
22(1)
Application of Knowledge and Skills
23(1)
Plan for the Book
24(1)
Managerial Implications: Foundations for the Future
24(1)
Looking Back: Cisco Systems
25(9)
Chapter Summary
26(1)
Key Terms
27(1)
Review Questions
27(1)
Discussion and Communication Questions
27(1)
Ethical Dilemma
28(1)
Experiential Exercises
28(2)
Biz Flix 8 Mile
30(1)
Workplace Video CVS Corporation: Foundations of Behavior in Organizations
30(2)
Case Johnson & Johnson: Using a Credo for Business Guidance
32(2)
Challenges for Managers
34(45)
Thinking Ahead: Pixar Animation Studios
35(1)
Management Challenges in a New Time
36(1)
The Global Village
37(7)
Changes in the Global Marketplace
37(1)
The Real World 2.1 Toyota Learns to Speak to Gen Y
38(1)
Understanding Cultural Differences
39(3)
You 2.1 Planning for a Global Career
42(2)
Developing Cross-Cultural Sensitivity
44(1)
The Diverse Workforce
44(8)
Science The Positive Value of an Open Mind
45(1)
Cultural Diversity
45(1)
Gender Diversity
46(2)
Age Diversity
48(1)
Ability Diversity
49(1)
Differences Are Assets
50(1)
Diversity's Benefits and Problems
51(1)
Ethics, Character, and Personal Integrity
52(8)
Employee Rights
54(1)
You 2.2 How Much Do You Know about Sexual Harassment?
55(1)
Sexual Harassment
55(1)
Romantic Involvements
56(1)
Organizational Justice
57(1)
Whistle-Blowing
57(1)
Social Responsibility
58(1)
Codes of Ethics
58(2)
Technological Innovation
60(5)
The Real World 2.2 Sony In English
61(1)
Alternative Work Arrangements
62(1)
Emerging Managerial Realities
62(1)
Helping Employees Adjust to Technological Change
63(2)
Managerial Implications: Beating the Challenges
65(1)
Looking Back: Pixar Animation Studios
65(14)
Chapter Summary
66(1)
Key Terms
66(1)
Review Questions
67(1)
Discussion and Communication Questions
67(1)
Ethical Dilemma
67(1)
Experiential Exercises
68(4)
Biz Flix Mr. Baseball
72(1)
Workplace Video Merrill Lynch: Telecommuting
72(2)
Case Growth Challenges for Harley-Davidson
74(2)
Cohesion Case Part 1 Google™ (A)
76(3)
Part 2 Individual Processes and Behavior
79(168)
Personality, Perception, and Attribution
80(34)
Thinking Ahead: The Coca-Cola Company
81(1)
Individual Differences and Organizational Behavior
82(1)
Personality
83(7)
Personality Theories
83(2)
Personality Characteristics in Organizations
85(1)
You 3.1 What's Your Locus of Control?
86(2)
You 3.2 Are You a High or Low Self-Monitor?
88(1)
Measuring Personality
89(1)
A Popular Application of Personality Theory in Organizations: The Myers-Briggs Type Indicator
90(6)
The Preferences
91(2)
The Real World 3.1 Michael Dell: Square and Vanilla?
93(1)
The Sixteen Types
93(3)
Social Perception
96(7)
Characteristics of the Perceiver
96(2)
Characteristics of the Target
98(1)
Characteristics of the Situation
98(1)
The Real World 3.2 Synesthesia: Unusual Perception
99(1)
Barriers to Social Perception
100(1)
Science What's in a Name
101(1)
Impression Management
102(1)
Attribution in Organizations
103(2)
Internal and External Attributions
103(1)
Attributional Biases
104(1)
Managerial Implications: Using Personality, Perception, and Attribution at Work
105(1)
Looking Back: The Coca-Cola Company
106(8)
Chapter Summary
106(1)
Key Terms
107(1)
Review Questions
107(1)
Discussion and Communication Questions
107(1)
Ethical Dilemma
108(1)
Experiential Exercises
108(3)
Biz Flix The Breakfast Club
111(1)
Workplace Video Le Meridien: Managing the New Workplace
111(1)
Case Sir Richard Branson: The Development of an Entrepreneur
112(2)
Attitudes, Values, and Ethics
114(34)
Thinking Ahead: Whole Foods Market
115(1)
Attitudes
116(11)
The ABC Model
116(1)
The Real World 4.1 A New Twist on Attitudes at Despair, Inc.
117(1)
Attitude Formation
118(1)
Attitudes and Behavior
119(1)
Work Attitudes
120(1)
You 4.1 Assess Your Job Satisfaction
121(4)
Persuasion and Attitude Change
125(2)
Values
127(5)
Instrumental and Terminal Values
128(1)
The Real World 4.2 A Simple Recipe for Corporate Meltdown
129(1)
Work Values
130(1)
Cultural Differences in Values
130(1)
You 4.2 What Do You Value at Work?
131(1)
Ethical Behavior
132(7)
Science Pigs in Pinstriped Suits
133(3)
Value Systems
136(1)
Locus of Control
136(1)
Machiavellianism
137(1)
Cognitive Moral Development
137(2)
Managerial Implications: Attitudes, Values, and Ethics at Work
139(1)
Looking Back: Whole Foods Market
139(9)
Chapter Summary
140(1)
Key Terms
140(1)
Review Questions
140(1)
Discussion and Communication Questions
141(1)
Ethical Dilemma
141(1)
Experiential Exercises
142(2)
Biz Flix The Emperor's Club
144(1)
Workplace Video The Timberland Company: Ethics and Social Responsibility
144(2)
Case Canine Companions for Independence: Values-Based Service for Disabled People
146(2)
Motivation at Work
148(30)
Thinking Ahead: Canine Companions for Independence
149(1)
Motivation and Work Behavior
150(3)
Internal Needs
150(1)
You 5.1 Protestant Ethic
151(1)
External Incentives
152(1)
Employee Recognition and Ownership
152(1)
Maslow's Need Hierarchy
153(2)
The Hierarchy Needs
153(1)
Theory X and Theory Y
154(1)
ERG Theory
154(1)
The Real World 5.1 Food . . . Basic in Maslow's Hierarchy of Needs
155(1)
McClelland's Need Theory
155(2)
Need for Achievement
156(1)
Need for Power
156(1)
Need for Affiliation
157(1)
Herzberg's Two-Factor Theory
157(4)
Science Intrinsic Motivation Increases with Instrumental Support on the Job
158(1)
Motivation Factors
158(2)
Hygiene Factors
160(1)
Critique of the Two-Factor Theory
160(1)
You 5.2 What's Important to Employees?
161(1)
Two New Ideas in Motivation
161(1)
Eustress, Strength, and Hope
161(1)
Positive Energy and Full Engagement
162(1)
Social Exchange and Equity Theory
162(5)
Demands and Contributions
162(2)
The Real World 5.2 Take Care of People . . . They'll Take Care of Business
164(1)
Adams's Theory of Inequity
164(1)
The Resolution of Inequity
165(1)
New Perspectives on Equity Theory
166(1)
Expectancy Theory of Motivation
167(2)
Motivational Problems
168(1)
Motivational and Moral Maturity
169(1)
Cultural Differences in Motivation
169(1)
Managerial Implications: Many Ways to Motivate People
169(1)
Looking Back: Canine Companions for Independence
170(8)
Chapter Summary
171(1)
Key Terms
171(1)
Review Questions
172(1)
Discussion and Communication Questions
172(1)
Ethical Dilemma
172(1)
Experiential Exercises
173(2)
Biz Flix For Love of the Game
175(1)
Workplace Video Buffalo Zoo: Motivation in Organization
175(1)
Case Motivating Creativity at Pixar Animation Studios
176(2)
Learning and Performance Management
178(34)
Thinking Ahead: Virgin Group, Ltd.
179(1)
Learning in Organizations
180(6)
Classical Conditioning
180(1)
Operant Conditioning
181(1)
The Strategies of Reinforcement, Punishment, and Extinction
181(3)
The Real World 6.1 The Fear Factor? . . . Not at Southwest Airlines
184(1)
Bandura's Social Learning Theory
184(1)
Learning and Personality Differences
185(1)
Goal Setting at Work
186(5)
Characteristics of Effective Goals
186(2)
You 6.1 Task--Goal Attribute Questionnaire
188(1)
Increasing Work Motivation and Task Performance
189(1)
Reducing Role Stress, Conflict, and Ambiguity
189(1)
Improving Performance Evaluation
190(1)
Science Predicting Job Performance
191(1)
Performance: A Key Construct
191(5)
Performance Management
192(1)
Defining Performance
192(1)
Measuring Performance
193(1)
Performance Feedback: A Communication Challenge
194(1)
360-Degree Feedback
195(1)
Developing People and Enhancing Careers
196(1)
Key Characteristics of an Effective Appraisal System
196(1)
Rewarding Performance
196(2)
A Key Organizational Decision Process
196(1)
Individual versus Team Reward Systems
197(1)
The Power of Earning
197(1)
You 6.2 Correcting Poor Performance
198(1)
Correcting Poor Performance
198(4)
The Real World 6.2 Loop Customer Management's Performance Management Framework
199(1)
Performance and Kelley's Attribution Theory
200(1)
Coaching, Counseling, and Mentoring
201(1)
Managerial Implications: Performance Management Is a Key Task
202(1)
Looking Back: Virgin Group, Ltd.
203(9)
Chapter Summary
204(1)
Key Terms
204(1)
Review Questions
205(1)
Discussion and Communication Questions
205(1)
Ethical Dilemma
205(1)
Experiential Exercises
206(2)
Biz Flix Seabiscuit
208(1)
Workplace Video Fannie Mae: Human Resource Management
208(1)
Case Hewlett-Packard's Approach to Encouraging and Rewarding Employee Performance
209(3)
Stress and Well-Being at Work
212(35)
Thinking Ahead: Pixar Animation Studios
213(1)
What Is Stress?
214(3)
Four Approaches to Stress
214(1)
You 7.1 The Frazzle Factor
215(2)
The Stress Response
217(1)
Sources of Work Stress
217(4)
Work Demands
217(2)
Science Political Skill as an Antidote for Role Conflict
219(2)
Nonwork Demands
221(1)
The Consequences of Stress
221(4)
Performance and Health Benefits
222(1)
Individual Distress
223(1)
The Real World 7.1 Routing Rust-Out . . . at Sainsbury's and Elsewhere
224(1)
Organizational Distress
225(1)
Individual Differences in the Stress-Strain Relationship
225(3)
Gender Effects
226(1)
Type A Behavior Pattern
226(1)
Personality Hardiness
227(1)
Self-Reliance
227(1)
Preventive Stress Management
228(8)
You 7.2 Are You Self-Reliant?
229(1)
Organizational Stress Prevention
229(2)
The Real World 7.2 Dead Hard Drive? . . . Oh, Good Grief!
231(2)
Individual Prevention
233(3)
Comprehensive Health Promotion
236(1)
Managerial Implications: Stress Without Distress
236(1)
Looking Back: Pixar Animation Studios
237(10)
Chapter Summary
238(1)
Key Terms
238(1)
Review Questions
239(1)
Discussion and Communication Questions
239(1)
Ethical Dilemma
239(1)
Experiential Exercises
240(2)
Biz Flix Meet the Parents
242(1)
Workplace Video Fallon Worldwide: Corporate Culture
242(1)
Case The American Red Cross: Providing Training to Protect Employees' Health and Safety
243(2)
Cohesion Case Part 2 Google™ (B)
245(2)
Part 3 Interpersonal Processes and Behavior
247(212)
Communication
248(34)
Thinking Ahead: Cisco Systems
249(1)
Interpersonal Communication
250(6)
An Interpersonal Communication Model
250(2)
The Real World 8.1 Feedback at Intuit Corporation
252(1)
Reflective Listening
252(1)
Science Reflective Listening Affects Behaviors and Emotions
253(3)
Five Keys To Effective Supervisory Communication
256(2)
Expressive Speakers
256(1)
Empathetic Listeners
256(1)
Persuasive Leaders (and Some Exceptions)
256(1)
You 8.1 Are You an Active Listener?
257(1)
Sensitive to Feelings
257(1)
Informative Managers
257(1)
Barriers and Gateways to Communication
258(2)
Physical Separation
258(1)
Status Differences
258(1)
Gender Differences
259(1)
Cultural Diversity
259(1)
Language
260(1)
Defensive and Nondefensive Communication
260(4)
Defensive Communication at Work
261(1)
You 8.2 What Kind of a Defender Are You?
262(1)
Defensive Tactics
263(1)
Nondefensive Communication
264(1)
Nonverbal Communication
264(4)
Proxemics
265(2)
Kinesics
267(1)
Facial and Eye Behavior
267(1)
Paralanguage
267(1)
How Accurately Do We Decode Nonverbal Cues?
268(1)
Positive, Healthy Communication
268(2)
Communicating through New Technologies
270(3)
Written Communication
270(1)
Communication Technologies
270(1)
The Real World 8.2 Communication Advances at FedEx
271(1)
How Do Communication Technologies Affect Behavior?
272(1)
Managerial Implications: Communicate with Strength and Clarity
273(1)
Looking Back: Cisco Systems
274(8)
Chapter Summary
275(1)
Key Terms
275(1)
Review Questions
275(1)
Discussion and Communication Questions
276(1)
Ethical Dilemma
276(1)
Experiential Exercises
277(2)
Biz Flix Patch Adams
279(1)
Workplace Video Le Meridien Hotel: Communicating in Organizations
279(1)
Case Implications of Communicating through New Technologies
280(2)
Work Teams and Groups
282(32)
Thinking Ahead: Whole Foods Market
283(2)
Group Behavior
285(1)
Norms of Behavior
285(1)
Group Cohesion
285(1)
Social Loafing
285(1)
Loss of Individuality
286(1)
Group Formation and Development
286(8)
Group Formation
286(1)
The Real World 9.1 Breaking All the Rules at GM
287(1)
Stages of Group Development
288(2)
Characteristics of a Mature Group
290(2)
You 9.1 How Cohesive Is Your Group?
292(1)
Task and Maintenance Functions
293(1)
Work Teams in Organizations
294(4)
Why Work Teams?
294(2)
The Real World 9.2 Teamwork for a Cause
296(1)
Work Team Structure and Work Team Process
296(1)
Quality Teams and Circles
297(1)
Social Benefits
298(1)
Diversity and Creativity in Teams
298(1)
Dissimilarity
298(1)
Creativity
299(1)
Empowerment and Self-Managed Teams
299(3)
Empowerment Skills
300(1)
Self-Managed Teams
300(1)
You 9.2 Are You an Empowered Employee?
301(1)
Science Self-Directed Work Teams
302(1)
Upper Echelons: Teams at the Top
302(3)
Diversity at the Top
303(1)
Multicultural Top Teams
304(1)
Managerial Implications: Teamwork for Productivity and Quality
305(1)
Looking Back: Whole Foods Market
306(8)
Chapter Summary
307(1)
Key Terms
308(1)
Review Questions
308(1)
Discussion and Communication Questions
308(1)
Ethical Dilemma
309(1)
Experiential Exercises
309(2)
Biz Flix Apollo 13
311(1)
Workplace Video Cannondale Corporation: Teamwork in Organizations
311(1)
Case The Eden Alternative: Implications for Empowerment and Teamwork
312(2)
Decision Making by Individuals and Groups
314(40)
Thinking Ahead: Canine Companions for Independence
315(1)
The Decision-Making Process
316(2)
The Real World 10.1 Blue Man Group---Staying True Blue
318(1)
Models of Decision Making
318(2)
Rational Model
318(1)
Bounded Rationality Model
319(1)
Garbage Can Model
319(1)
Decision Making and Risk
320(2)
Risk and the Manager
320(1)
Escalation of Commitment
321(1)
Jung's Cognitive Styles
322(2)
Other Individual Influences on Decision Making
324(7)
The Role of Intuition
324(1)
You 10.1 Which Side of Your Brain Do You Favor?
325(2)
Creativity at Work
327(1)
Science For Creative Problem Solving, Sleep on It!
328(2)
You 10.2 Creative or Logical Problem Solving: What Is Your Preference?
330(1)
Participation in Decision Making
331(2)
The Effects of Participation
331(1)
Foundations for Participation and Empowerment
332(1)
What Level of Participation?
333(1)
The Group Decision-Making Process
333(4)
Advantages and Disadvantages of Group Decision Making
334(1)
Groupthink
334(2)
Group Polarization
336(1)
Techniques for Group Decision Making
337(3)
Brainstorming
337(1)
Nominal Group Technique
337(1)
Delphi Technique
338(1)
Devil's Advocacy
338(1)
Dialectical Inquiry
338(1)
Quality Circles and Quality Teams
338(1)
Self-Managed Teams
339(1)
Cultural Issues in Decision Making
340(1)
Technological Aids to Decision Making
340(3)
Expert Systems
340(1)
Decision Support Systems
341(1)
Group Decision Support Systems
341(1)
Decision Making in the Virtual Workplace
342(1)
Ethical Issues in Decision Making
343(1)
The Real World 10.2 Drug Testing Dilemmas at Caterpillar, Inc.
344(1)
Managerial Implications: Decision Making Is a Critical Activity
344(1)
Looking Back: Canine Companions for Independence
345(9)
Chapter Summary
345(1)
Key Terms
346(1)
Review Questions
346(1)
Discussion and Communication Questions
346(1)
Ethical Dilemma
347(1)
Experiential Exercises
347(3)
Biz Flix Dr. Seuss' How the Grinch Stole Christmas
350(1)
Workplace Video Machado & Silvetti: Managerial Decision Making
350(2)
Case The Context of Decision Making at Whole Foods Market
352(2)
Power and Political Behavior
354(32)
Thinking Ahead: Cisco Systems
355(1)
The Concept of Power
356(1)
Forms and Sources of Power in Organizations
356(7)
Interpersonal Forms of Power
356(1)
The Real World 11.1 American Airlines---Power Blunder
357(1)
Using Power Ethically
358(2)
Two Faces of Power: One Positive, One Negative
360(1)
Science There's Power in Family-Owned Businesses
361(1)
Intergroup Sources of Power
362(1)
Power Analysis: A Broader View
363(1)
Symbols of Power
364(2)
Kanter's Symbols of Power
364(1)
Kanter's Symbols of Powerlessness
365(1)
Korda's Symbols of Power
365(1)
Political Behavior in Organizations
366(4)
You 11.1 Evaluate Your Political Potential
367(1)
Influence Tactics
367(3)
Managing Political Behavior in Organizations
370(1)
Managing Up: Managing The Boss
370(2)
Sharing Power: Empowerment
372(4)
You 11.2 Are You Self-Empowered?
373(3)
Managerial Implications: Using Power Effectively
376(2)
The Real World 11.2 Merck---Empowerment Backfires
377(1)
Looking Back: Cisco Systems
378(8)
Chapter Summary
379(1)
Key Terms
379(1)
Review Questions
380(1)
Discussion and Communication Questions
380(1)
Ethical Dilemma
380(1)
Experiential Exercises
381(2)
Biz Flix Scarface
383(1)
Workplace Video Buffalo Zoo: Leadership in Organizations
383(1)
Case The American Heart Association: Exercising Influence through Public Advocacy
384(2)
Leadership and Followership
386(34)
Thinking Ahead: Virgin Group Ltd.
387(1)
Leadership and Management
388(1)
Early Trait Theories
389(1)
Behavioral Theories
390(4)
Lewin Studies
390(1)
Ohio State Studies
390(1)
Michigan Studies
391(1)
The Leadership Grid: A Contemporary Extension
391(1)
You 12.1 How Does Your Supervisor Lead?
392(2)
Contingency Theories
394(5)
Fiedler's Contingency Theory
394(2)
Path--Goal Theory
396(1)
Vroom-Yetton-Jago Normative Decision Model
397(2)
The Situational Leadership® Model
399(1)
Recent Developments in Leadership Theory
399(4)
Leader--Member Exchange
400(1)
Substitutes for Leadership
401(1)
Transformational Leadership
401(1)
Charismatic Leadership
402(1)
Science Does Clowning Around Pay Off? A Look at Leadership and Humor
403(1)
Emerging Issues in Leadership
403(2)
Emotional Intelligence
403(1)
Trust
404(1)
Women Leaders
405(1)
Servant Leadership
405(1)
Followership
405(3)
Types of Followers
405(1)
The Real World 12.1 A Selfish Leader Among the Selfless? The Boston Cure Project
406(1)
The Dynamic Follower
407(1)
You 12.2 Are You an Effective Follower?
408(1)
Cultural Differences in Leadership
408(2)
The Real World 12.2 Ray Hood-Phillips: A Leader and Dynamic Follower
409(1)
Guidelines for Leadership
410(1)
Looking Back: Virgin Group Ltd.
411(9)
Chapter Summary
411(1)
Key Terms
412(1)
Review Questions
412(1)
Discussion and Communication Questions
412(1)
Ethical Dilemma
413(1)
Experiential Exercises
413(4)
Biz Flix U-571
417(1)
Workplace Video The Vermont Teddy Bear Company: Liz Robert---CEO
417(1)
Case Norman Brinker and Brinker International
418(2)
Conflict and Negotiation
420(39)
Thinking Ahead: Whole Foods Market
421(1)
The Nature of Conflicts in Organizations
421(2)
Importance of Conflict Management Skills for the Manager
422(1)
Functional versus Dysfunctional Conflict
422(1)
Causes of Conflict in Organizations
423(5)
The Real World 13.1 Do Lawyers Need Hazardous Duty Pay?
424(1)
Structural Factors
424(2)
Personal Factors
426(1)
The Real World 13.2 ``Bully'' Gates?
427(1)
Globalization and Conflict
428(1)
Forms of Conflict in Organizations
429(2)
Interorganizational Conflict
429(1)
Intergroup Conflict
429(1)
Intragroup Conflict
430(1)
Interpersonal Conflict
430(1)
Intrapersonal Conflict
430(1)
You 13.1 Assess Your Team's Conflict
431(1)
Intrapersonal Conflict
431(1)
Interpersonal Conflict
432(4)
Science A Positive Role for Political Skill
433(1)
Power Networks
433(1)
Defense Mechanisms
434(2)
Conflict Management Strategies and Techniques
436(4)
Ineffective Techniques
437(1)
Effective Techniques
437(3)
Conflict Management Styles
440(3)
Avoiding
440(1)
Accommodating
440(1)
Competing
441(1)
Compromising
441(1)
Collaborating
442(1)
Managerial Implications: Creating a Conflict-Positive Organization
443(3)
You 13.2 What Is Your Conflict-Handling Style?
444(2)
Looking Back: Whole Foods Market
446(13)
Chapter Summary
446(1)
Key Terms
447(1)
Review Questions
447(1)
Discussion and Communication Questions
447(1)
Ethical Dilemma
447(1)
Experiential Exercises
448(4)
Biz Flix The Guru
452(1)
Workplace Video Fallon Worldwide: Managing in a Global Environment
452(2)
Case Vying for Control of Molson Inc.
454(2)
Cohesion Case Part 3 Google™ (C)
456(3)
Part 4 Organizational Processes and Structure
459
Jobs and the Design of Work
460(32)
Thinking Ahead: Pixar Animation Studios
461(1)
Work in Organizations
462(3)
The Meaning of Work
462(1)
The Real World 14.1 Croner Consulting Looks at Work in the United Kingdom
463(1)
Jobs in Organizations
464(1)
Traditional Approaches to Job Design
465(8)
Scientific Management
465(1)
Job Enlargement/Job Rotation
466(1)
Job Enrichment
467(1)
Job Characteristics Theory
468(2)
You 14.1 Diagnosing Your Job
470(2)
Engagement
472(1)
The Real World 14.2 Nourishing Engagement
473(1)
Alternative Approaches to Job Design
473(6)
Social Information Processing
473(1)
Ergonomics and Interdisciplinary Framework
474(1)
Science Ergonomic Office Design
475(1)
International Perspectives on the Design of Work
476(2)
Work Design and Well-Being
478(1)
Contemporary Issues in the Design of Work
479(4)
Telecommuting
479(1)
You 14.2 Is Your Work Environment a Healthy One?
480(1)
Alternative Work Patterns
481(1)
Technology at Work
481(1)
Task Revision
482(1)
Skill Development
483(1)
Managerial Implications: The Changing Nature of Work
483(1)
Looking Back: Pixar Animation Studios
484(8)
Chapter Summary
485(1)
Key Terms
485(1)
Review Questions
485(1)
Discussion and Communication Questions
485(1)
Ethical Dilemma
486(1)
Experiential Exercises
486(3)
Biz Flix Reality Bites
489(1)
Workplace Video Machado & Silvetti: Using Structural Design to Achieve Strategic Goals
489(1)
Case Creating Jobs for Improved Performance: The Coca-Cola Way
490(2)
Organizational Design and Structure
492(36)
Thinking Ahead: The Coca-Cola Company
493(1)
Key Organizational Design Processes
494(6)
The Real World 15.1 GM---The Way It Was . . . The Way It Is
495(1)
Differentiation
495(3)
Integration
498(2)
Basic Design Dimensions
500(2)
The Real World 15.2 The Royal Bank of Canada Decentralizes
501(1)
Five Structural Configurations
502(3)
Simple Structure
502(1)
Machine Bureaucracy
502(1)
You 15.1 How Decentralized Is Your Company?
503(1)
Professional Bureaucracy
503(1)
Divisionalized Form
504(1)
Adhocracy
504(1)
Contextual Variables
505(9)
Size
505(2)
Technology
507(2)
Environment
509(2)
Science Organization Structure as a Moderator
511(1)
Strategy and Goals
511(3)
Forces Reshaping Organizations
514(4)
Life Cycles in Organizations
514(1)
Globalization
514(1)
Changes in Information-Processing Technologies
515(1)
Demands on Organizational Processes
515(1)
Emerging Organizational Structures
516(1)
You 15.2 Managers of Today and the Future
517(1)
Cautionary Notes about Structure
518(1)
Managerial Implications: Fitting People and Structures Together
518(1)
Looking Back: The Coca-Cola Company
519(9)
Chapter Summary
520(1)
Key Terms
520(1)
Review Questions
521(1)
Discussion and Communication Questions
521(1)
Ethical Dilemma
521(1)
Experiential Exercises
522(3)
Biz Flix Casino
525(1)
Workplace Video Student Advantage: Fundamentals of Organizing
525(1)
Case Solectron Corperation---Integrated Supply Chain Solutions for Network Organizations
526(2)
Organizational Culture
528(32)
Thinking Ahead: Canine Companions for Independence
529(1)
The Key Role of Organizational Culture
530(6)
Culture and Its Levels
530(1)
Artifacts
530(4)
Values
534(1)
The Real World 16.1 Doughnut Culture in a Diet-Conscious World
535(1)
Assumptions
536(1)
Functions and Effects of Organizational Culture
536(2)
You 16.1 Analyzing the Three Levels of Culture
537(1)
The Strong Culture Perspective
537(1)
The Fit Perspective
538(1)
The Adaptation Perspective
538(1)
The Leader's Role in Shaping and Reinforcing Culture
538(3)
What Leaders Pay Attention To
539(1)
How Leaders React to Crises
539(1)
Science Adaptive Cultures Are Important in Russia
540(1)
How Leaders Behave
540(1)
How Leaders Allocate Rewards
540(1)
How Leaders Hire and Fire Individuals
541(1)
Organizational Socialization
541(3)
The Stages of the Socialization Process
542(1)
Outcomes of Socialization
543(1)
Socialization as Cultural Communication
544(1)
Assessing Organizational Culture
544(1)
Organizational Culture Inventory
545(1)
Kilmann-Saxton Culture-Gap Survey
545(1)
Triangulation
545(1)
Changing Organizational Culture
545(7)
The Real World 16.2 Continental Airlines: Changing Corporate Culture by Changing Artifacts
548(1)
Developing a Global Organizational Culture
549(1)
Developing an Ethical Organizational Culture
549(1)
Developing a Culture of Empowerment and Quality
550(1)
You 16.2 Organizational Culture and Ethics
551(1)
Managerial Implications: The Organizational Culture Challenge
552(1)
Looking Back: Canine Companions for Independence
553(7)
Chapter Summary
553(1)
Key Terms
553(1)
Review Questions
554(1)
Discussion and Communication Questions
554(1)
Ethical Dilemma
554(1)
Experiential Exercises
555(1)
Biz Flix Backdraft
556(1)
Workplace Video Fannie Mae: Diversity and Corporate Culture
556(1)
Case Patagonia's Culture
557(3)
Career Management
560(38)
Thinking Ahead: Virgin Group Ltd.
561(1)
Careers as Joint Responsibilities
562(1)
A New Career
562(9)
Becoming Your Own Career Coach
564(1)
Emotional Intelligence and Career Success
564(1)
Preparing for the World of Work
565(1)
Occupational Choice
565(1)
You 17.1 What's Your El at Work?
566(1)
The Real World 17.1 The Trump Organization and Johnson & Johnson: Emotional Intelligence Can Make or Break Your Career
567(1)
Organizational Choice and Entry
568(1)
Realistic Job Previews
569(1)
The Real World 17.2 Microsoft: Crazy Interview Questions
570(1)
The Career Stage Model
571(1)
The Establishment Stage
572(4)
Psychological Contracts
573(1)
The Stress of Socialization
574(1)
Easing the Transition from Outsider to Insider
574(2)
The Advancement Stage
576(5)
Career Paths and Career Ladders
576(1)
Finding a Mentor
577(2)
Dual-Career Partnerships
579(1)
Work-Home Conflicts
580(1)
The Maintenance Stage
581(2)
Science How to Succeed in the Boundaryless Career
582(1)
Sustaining Performance
582(1)
Becoming a Mentor
582(1)
The Withdrawal Stage
583(2)
Planning for Change
583(1)
Retirement
583(1)
Career Anchors
584(1)
Managerial Implications: Managing Your Career
585(3)
You 17.2 Assess Your Flexibility Skills
587(1)
Looking Back: Virgin Group Ltd.
588(10)
Chapter Summary
589(1)
Key Terms
589(1)
Review Questions
589(1)
Discussion and Communication Questions
590(1)
Ethical Dilemma
590(1)
Experiential Exercises
591(3)
Biz Flix The Secret of My Success
594(1)
Workplace Video LaBelle Management: Career Management
594(2)
Case Oprah Winfrey's Career Impact
596(2)
Managing Change
598
Thinking Ahead: The Coca-Cola Company
599(1)
Forces for Change in Organizations
599(5)
External Forces
600(2)
The Real World 18.1 Kellogg and MTV: Soggy Corn Flakes in India
602(2)
Internal Forces
604(1)
Change is Inevitable
604(2)
The Scope of Change
604(1)
The Change Agent's Role
605(1)
The Process of Change in Organizations
606(9)
Science Taking Care of Business with Team Citizenship Behaviors
607(1)
Resistance to Change
607(1)
Managing Resistance to Change
608(1)
You 18.1 Tolerance for Ambiguity
609(2)
Behavioral Reactions to Change
611(2)
Lewin's Change Model
613(2)
You 18.2 Applying Force Field Analysis
615(1)
Organization Development Interventions
615(8)
Diagnosis and Needs Analysis
616(1)
Organization- and Group-Focused Techniques
617(3)
Individual-Focused Techniques
620(2)
The Real World 18.2 Wachovia: Extensive Executive Coaching
622(1)
Ethical Considerations in Organization Development
623(1)
Are Organization Development Efforts Effective?
624(1)
Managerial Implications: Managing Change
624(1)
Looking Back: The Coca-Cola Company
625
Chapter Summary
626(1)
Key Terms
626(1)
Review Questions
626(1)
Discussion and Communication Questions
627(1)
Ethical Dilemma
627(1)
Experiential Exercises
628(2)
Biz Flix Field of Dreams
630(1)
Workplace Video Peter Pan Bus Lines: Change and Development
630(2)
Case Forces for Innovation at Cisco Systems
632(2)
Cohesion Case Part 4 Google™ (D)
634
Appendix A A Brief Historical Perspective
1(1)
One Hundred Years of Progress
1(2)
The Hawthorne Studies
3
Experiments in Illumination
3(1)
Relay Assembly Test Room Study
4(1)
Experiments in Interviewing Workers
4(1)
The Bank Wiring Room Study
5
Appendix B How Do We Know What We Know about Organizational Behavior?
1(1)
Why Managers Should Know about Research
1(2)
Our Basis for Knowledge
3(1)
Armchair Theories
3(1)
Case Studies
3(1)
Scientific Research
4(1)
Scientific Inquiry
4(1)
Purposes of Scientific Research: Applied and Basic Research
4(1)
The Two Faces of Science: Theory and Empirical Research
4(1)
The Research Process
5(3)
Problem Definition
6(1)
Theoretical Framework
7(1)
Hypotheses
7(1)
Research Design
7(1)
Data Collection
8(1)
Data Analysis
8(1)
Interpreting Results and Drawing Conclusions
8(1)
Summary
8(1)
Research Design
8(11)
Important Concepts in Research Design
9(1)
Purpose of Study and Design Choices
9(1)
Causal Studies
9(3)
Correlational Studies
12(1)
Measurement Issues
12(2)
Data Collection Methods
14(2)
Sampling Design
16(1)
Data Analysis Procedures
17(2)
Biases in Interpretation of Results
19(1)
Organizational Behavior Research and You
19
References 1(1)
Glossary 1(1)
Company Index 1(4)
Name Index 5(6)
Subject Index 11


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