Organizational Behavior and SAL CD-ROM Pkg

by Robbins, Stephen P.; Judge, Timothy A.

• ISBN13: 9780131890954
• ISBN10: 0131890956
• Edition: 12th
• Format: Hardcover
• Copyright: 2009-01-01
• Publisher: Prentice Hall

Summary

With its conversational writing style, cutting-edge content, current examples, the three-level integrative model, dialogues, and technological learning tools, Organizational Behaviorremains theglobal book, used by more readers interested in the topic than any other since 1979. The 12th edition retains all of the best features of the previous editions, yet adds much more: contemporary issues and research have been included into a seamless, whole, and comprehensive tome. Many topics are comprehensively covered, but on the whole, this book is written in a conversational, easy to read style. Topics include: management functions; the social sciences; helping employees balance work and other responsibilities; improving people skills; improving customer service; motivational concepts; communication; power and politics; conflict and negotiation; culture; and stress management. Globally accepted and written by one of the most foremost authors in the field, this is a necessary read for all managers, human resource workers, and anyone needing to understand and improve their people skills.

Table of Contents

Preface	i
Part One Introduction	2	(40)
What Is Organizational Behavior?	2	(40)
What Managers Do	4	(5)
Management Functions	5	(1)
Management Roles	6	(1)
Management Skills	7	(1)
Effective Versus Successful Managerial Activities	8	(1)
A Review of the Manager's Job	9	(1)
Enter Organizational Behavior	9	(1)
Complementing Intuition with Systematic Study	10	(2)
Contributing Disciplines to the OB Field	12	(2)
Psychology	12	(1)
Social Psychology	12	(1)
Sociology	13	(1)
Anthropology	14	(1)
There Are Few Absolutes in OB	14	(1)
Challenges and Opportunities for OB	14	(12)
Responding to Globalization	15	(1)
Managing Workforce Diversity	16	(3)
Improving Quality and Productivity	19	(1)
Responding to the Coming Labor Shortage	20	(1)
Improving Customer Service	21	(1)
Improving People Skills	22	(1)
Empowering People	22	(1)
Stimulating Innovation and Change	23	(1)
Coping with ``Temporariness''	23	(1)
Working in Networked Organizations	24	(1)
Helping Employees Balance Work-Life Conflicts	25	(1)
Improving Ethical Behavior	25	(1)
Coming Attractions: Developing an OB Model	26	(8)
An Overview	26	(1)
The Dependent Variables	27	(4)
The Independent Variables	31	(1)
Toward a Contingency OB Model	32	(2)
Summary and Implications for Managers	34
Myth or Science? ``Preconceived Notions Versus Substantive Evidence''	11	(6)
Ob in the News How Globalization Is Changing Labor Markets	17	(13)
International Ob Transfer Pricing and International Corporate Deviance	30	(5)
Point/Counterpoint In Search of the Quick Fix	35	(1)
Questions for Review	36	(1)
Questions for Critical Thinking	36	(1)
Team Exercise Workforce Diversity	36	(1)
Ethical Dilemma Lying in Business	37	(1)
Case Incident 1 How a UPS Manager Cut Turnover	38	(1)
Case Incident 2 Workplace Violence	39	(3)
Part Two The Individual	42	(256)
Foundations of Individual Behavior	42	(30)
Ability	44	(4)
Intellectual Abilities	44	(3)
Physical Abilities	47	(1)
The Ability-Job Fit	48	(1)
Biographical Characteristics	48	(5)
Age	49	(1)
Gender	50	(1)
Race	51	(1)
Tenure	52	(1)
Learning	53	(11)
A Definition of Learning	53	(1)
Theories of Learning	53	(4)
Shaping: A Managerial Tool	57	(7)
Summary and Implications for Managers	64
International Ob The Benefits of Cultural Intelligence	46	(12)
Myth or Science? ``You Can't Teach an Old Dog New Tricks!''	58	(1)
Ob in the News Learning How to Reward CEOs	59	(1)
Self-Assessment Library How Good Am I at Disciplining Others?	59	(6)
Point/Counterpoint All Human Behavior Is Learned	65	(1)
Questions for Review	66	(1)
Questions for Critical Thinking	66	(1)
Team Exercise Positive Reinforcement Versus Punishment	66	(1)
Ethical Dilemma Is Ob Mod a Form of Manipulation?	67	(1)
Case Incident 1 Managers Who Use Punishment	67	(1)
Case Incident 2 Professional Sports: Rewarding and Punishing the Same Behavior?	68	(4)
Attitudes and Job Satisfaction	72	(32)
Attitudes	74	(11)
What Are the Main Components of Attitudes?	74	(1)
How Consistent Are Attitudes?	75	(2)
Does Behavior Always Follow from Attitudes?	77	(2)
What Are the Major Job Attitudes?	79	(4)
How Are Employee Attitudes Measured?	83	(1)
What Is the Importance of Attitudes to Workplace Diversity?	84	(1)
Job Satisfaction	85	(8)
Measuring Job Satisfaction	85	(1)
How Satisfied Are People in Their Jobs?	86	(1)
What Causes Job Satisfaction?	87	(2)
The Impact of Dissatisfied and Satisfied Employees on the Workplace	89	(4)
Summary and Implications for Managers	93
International Ob Chinese Employees and Organizational Commitment	81	(4)
Ob in the News Job Satisfaction Hits Record Lows	85	(2)
Self-Assessment Library How Satisfied Am I with My Job?	87	(2)
Myth or Science? ``Happy Workers Are Productive Workers''	89	(5)
Point/Counterpoint Managers Can Create Satisfied Employees	94	(1)
Questions for Review	95	(1)
Questions for Critical Thinking	95	(1)
Team Exercise Self-Employment and Job Satisfaction	96	(1)
Ethical Dilemma Are Americans Overworked?	96	(1)
Case Incident 1 Albertsons Work on Employee Attitudes	97	(1)
Case Incident 2 Long Hours, Hundreds of E-mails, and No Sleep: Does This Sound Like a Satisfying Job?	98	(6)
Personality and Values	104	(40)
Personality	106	(14)
What Is Personality?	106	(1)
Personality Determinants	106	(2)
Personality Traits	108	(4)
Measuring Personality	112	(1)
Major Personality Attributes Influencing OB	113	(5)
Personality and National Culture	118	(2)
Values	120	(10)
Importance of Values	121	(1)
Types of Values	121	(3)
Values, Loyalty, and Ethical Behavior	124	(1)
Values Across Cultures	125	(5)
Linking an Individual's Personality and Values to the Workplace	130	(4)
Summary and Implications for Managers	134
Self-Assessment Library What's My Basic Personality?	110	(9)
Myth or Science? ``Deep Down, People Are All Alike''	119	(1)
International Ob A Global Personality	120	(10)
Ob in the News Are Americans' Values Different?	130	(5)
Point/Counterpoint Traits Are Powerful Predictors of Behavior	135	(1)
Questions for Review	136	(1)
Questions for Critical Thinking	136	(1)
Team Exercise Challenges in Negotiating with Chinese Executives	136	(1)
Ethical Dilemma Hiring Based on Genetic Data	137	(1)
Case Incident 1 The Rise and Fall of Carly Fiorina	137	(1)
Case Incident 2 A Diamond Personality	138	(6)
Perception and Individual Decision Making	144	(40)
What Is Perception	146	(1)
Factors Influencing Perception	146	(2)
Person Perception: Making Judgments About Others	148	(7)
Attribution Theory	148	(2)
Frequently Used Shortcuts in Judging Others	150	(3)
Specific Applications of Shortcuts in Organizations	153	(2)
The Link between Perception and Individual Decision Making	155	(1)
How Should Decisions Be Made?	156	(4)
The Rational Decision-Making Process	156	(2)
Improving Creativity in Decision Making	158	(2)
How Are Decisions Actually Made in Organizations?	160	(11)
Bounded Rationality	161	(1)
Common Biases and Errors	162	(4)
Intuition	166	(2)
Individual Differences	168	(1)
Organizational Constraints	169	(2)
Cultural Differences	171	(1)
What About Ethics in Decision Making?	171	(2)
Three Ethical Decision Criteria	172	(1)
Ethics and National Culture	173	(1)
Summary and Implications for Managers	173
International Ob Can Negative Perceptions Dampen International Business Relations?	151	(8)
Self-Assessment Library How Creative Am I?	159	(8)
Ob in the News Google and the Winner's Curse	167	(5)
Myth or Science? ``Ethical People Don't Do Unethical Things''	172	(4)
Point/Counterpoint When in Doubt, Do!	176	(1)
Questions for Review	177	(1)
Questions for Critical Thinking	177	(1)
Team Exercise Biases in Decision Making	177	(1)
Ethical Dilemma Five Ethical Decisions: What Would You Do?	178	(1)
Case Incident 1 J&J Automotive Sales	178	(1)
Case Incident 2 Whistle-Blowers: Saints or Sinners?	179	(5)
Motivation Concepts	184	(40)
Defining Motivation	186	(1)
Early Theories of Motivation	186	(6)
Hierarchy of Needs Theory	187	(1)
Theory X and Theory Y	188	(1)
Two-Factor Theory	189	(3)
Contemporary Theories of Motivation	192	(18)
McClelland's Theory of Needs	192	(2)
Cognitive Evaluation Theory	194	(3)
Goal-Setting Theory	197	(2)
MBO Programs: Putting Goal-Setting Theory into Practice	199	(1)
Self-Efficacy Theory	200	(2)
Reinforcement Theory	202	(1)
Equity Theory	203	(5)
Expectancy Theory	208	(2)
Integrating Contemporary Theories of Motivation	210	(2)
Caveat Emptor: Motivation Theories Are Often Culture-Bound	212	(1)
Summary and Implications for Managers	213
Myth or Science? ``People Are Inherently Lazy''	188	(5)
Ob in the News What Do Employees Want?	193	(3)
International Ob How Managers Evaluate Their Employees Depends on Culture	196	(3)
Self-Assessment Library What Are My Course Performance Goals?	199	(16)
Point/Counterpoint Money Motivates!	215	(1)
Questions for Review	216	(1)
Questions for Critical Thinking	216	(1)
Team Exercise Goal-Setting Task	216	(1)
Ethical Dilemma Is Motivation Manipulation?	217	(1)
Case Incident 1 Frustrated at Age 30	217	(1)
Case Incident 2 Bullying Bosses	218	(6)
Motivation: From Concepts to Applications	224	(34)
Motivating by Changing the Nature of the Work Environment	226	(9)
The Job Characteristics Model	226	(2)
How Can Jobs Be Redesigned?	228	(4)
Alternative Work Arrangements	232	(3)
Don't Forget Ability and Opportunity	235	(1)
Employee Involvement	235	(2)
Examples of Employee Involvement Programs	236	(1)
Linking Employee Involvement Programs and Motivation Theories	237	(1)
Rewarding Employees	237	(10)
What to Pay: Establishing a Pay Structure	237	(1)
How to Pay: Rewarding Individual Employees Through Variable-Pay Programs	238	(4)
How to Pay: Rewarding Individual Employees Through Skill-Based Pay Plans	242	(1)
Linking Skill-Based Pay Plans to Motivation Theories	243	(1)
Skill-Based Pay in Practice	243	(1)
Flexible Benefits: Developing a Benefits Package	244	(1)
Intrinsic Rewards: Employee Recognition Programs	245	(2)
Summary and Implications for Managers	247
Self-Assessment Library What's My Job's Motivating Potential?	228	(2)
Myth or Science? ``Everyone Wants a Challenging Job''	230	(12)
Ob in the News The Rise and Fall of Stock Options	242	(5)
International Ob Cultural Differences in Job Characteristics and Job Satisfaction	247	(2)
Point/Counterpoint Professional Employees Are More Difficult to Motivate	249	(1)
Questions for Review	250	(1)
Questions for Critical Thinking	250	(1)
Team Exercise Assessing Employee Motivation and Satisfaction Using the Job Characteristics Model	250	(1)
Ethical Dilemma Are American CEOs Paid Too Much?	251	(1)
Case Incident 1 When the Perks Fade	252	(1)
Case Incident 2 Thanks for Nothing	253	(5)
Emotions and Moods	258	(40)
What Are Emotions and Moods?	260	(14)
A Basic Set of Emotions	262	(1)
Some Aspects of Emotions	262	(2)
Mood as Positive and Negative Affect	264	(2)
Sources of Emotions and Moods	266	(5)
External Constraints on Emotions	271	(3)
Emotional Labor	274	(3)
Felt Versus Displayed Emotions	274	(2)
Are Emotionally Demanding Jobs Rewarded with Better Pay?	276	(1)
Affective Events Theory	277	(1)
Emotional Intelligence	278	(3)
The Case for El	279	(1)
The Case Against El	280	(1)
Ob Applications of Emotions and Moods	281	(5)
Selection	281	(1)
Decision Making	281	(1)
Creativity	282	(1)
Motivation	282	(1)
Leadership	283	(1)
Interpersonal Conflict	284	(1)
Negotiation	284	(1)
Customer Service	284	(1)
Job Attitudes	285	(1)
Deviant Workplace Behaviors	285	(1)
How Managers Can Influence Moods	285	(1)
Summary and Implications for Managers	286
Myth or Science? ``Does Sharing Good News Affect Our Mood?''	270	(3)
International Ob Emotional Recognition: Universal or Culture-Specific?	273	(8)
Self Assessment Library What's My Emotional Intelligence Score?	281	(5)
Ob in the News Workplace Grief Costs U.S. Employers Billions	286	(2)
Point/Counterpoint The Costs and Benefits of Organizational Display Rules	288	(1)
Questions for Review	289	(1)
Questions for Critical Thinking	289	(1)
Team Exercise Who Can Catch a Liar?	289	(1)
Ethical Dilemma Are Workplace Romances Unethical?	290	(1)
Case Incident 1 The Upside of Anger?	290	(1)
Case Incident 2 Abusive Customers Cause Emotions to Run High	291	(7)
Part Three The Group	298	(238)
Foundations of Group Behavior	298	(38)
Defining and Classifying Groups	300	(2)
Stages of Group Development	302	(2)
The Five-Stage Model	302	(1)
An Alternative Model: For Temporary Groups with Deadlines	303	(1)
Group Properties: Roles, Norms, Status, Size, and Cohesiveness	304	(15)
Roles	304	(4)
Norms	308	(5)
Status	313	(3)
Size	316	(2)
Cohesiveness	318	(1)
Group Decision Making	319	(7)
Groups Versus the Individual	319	(2)
Groupthink and Groupshift	321	(2)
Group Decision-Making Techniques	323	(3)
Summary and Implications for Managers	326
Self-Assessment Library Do I Trust Others?	301	(16)
Ob in the News Goofing-Off in the Twenty-First Century: Cyberloafing	317	(2)
International Ob Group Cohesiveness Across Cultures	319	(2)
Myth or Science? ``Are Two Heads Better Than One?''	321	(7)
Point/Counterpoint All Jobs Should Be Designed Around Groups	328	(1)
Questions for Review	329	(1)
Questions for Critical Thinking	329	(1)
Team Exercise Wildness Survival	329	(1)
Ethical Dilemma Arab Discrimination	330	(1)
Case Incident 1 Role Conflict Among Telephone Service Employees	331	(1)
Case Incident 2 The Dangers of Groupthink	331	(5)
Understanding Work Teams	336	(30)
Why Have Teams Become So Popular?	338	(1)
Differences Between Groups and Teams	339	(1)
Types of Teams	340	(4)
Problem-Solving Teams	340	(1)
Self-Managed Work Teams	340	(1)
Cross-Functional Teams	341	(1)
Virtual Teams	342	(2)
Creating Effective Teams	344	(9)
Context	345	(1)
Composition	346	(5)
Work Design	351	(1)
Process	351	(2)
Turning Individuals into Team Players	353	(2)
The Challenge	354	(1)
Shaping Team Players	354	(1)
Teams and Quality Management	355	(1)
Beware! Teams Aren't Always the Answer	356	(1)
Summary and Implications for Managers	357
Ob in the News Teams Work to Save Lives in Tsunami-Stricken Asia	338	(5)
International Ob Global Virtual Teams	343	(10)
Self Assessment Library How Good Am I at Building and Leading a Team?	353	(5)
Point/Counterpoint Sports Teams Are Good Models for Workplace Teams	358	(1)
Questions for Review	359	(1)
Questions for Critical Thinking	359	(1)
Team Exercise Fixed Versus Variable Flight Crews	359	(1)
Ethical Dilemma Pressure To Be a Team Player	359	(1)
Case Incident 1 A Virtual Team at T.A. Stearns	360	(1)
Case Incident 2 Team-Building Retreats	361	(5)
Communication	366	(34)
Functions of Communication	368	(1)
The Communication Process	369	(1)
Direction of Communication	370	(1)
Downward	370	(1)
Upward	370	(1)
Lateral	371	(1)
Interpersonal Communication	371	(3)
Oral Communication	371	(1)
Written Communication	372	(1)
Nonverbal Communication	373	(1)
Organizational Communication	374	(8)
Formal Small-Group Networks	374	(1)
The Grapevine	375	(1)
Computer-Aided Communication	376	(4)
Knowledge Management	380	(2)
Choice of Communication Channel	382	(1)
Barriers to Effective Communication	383	(3)
Filtering	383	(1)
Selective Perception	384	(1)
Information Overload	384	(1)
Emotions	384	(1)
Language	384	(1)
Communication Apprehension	385	(1)
Current Issues in Communication	386	(6)
Communication Barriers Between Women and Men	386	(1)
Silence as Communication	387	(1)
``Politically Correct'' Communication	387	(2)
Cross-Cultural Communication	389	(3)
Summary and Implications for Managers	392	(1)
International Ob Lost in Translation?	392
Ob in the News Internet Gripe Sites: A Challenge for Management	380	(5)
Myth or Science? ``People Are Good at Catching Liars at Work''	385	(6)
Myth or Science? ``Are East Asians More Responsive to Indirect Communication?''	391	(1)
Self Assessment Library How Good Are My Listening Skills?	391	(3)
Point/Counterpoint Open-Book Management Improves the Bottom Line	394	(1)
Questions for Review	395	(1)
Questions for Critical Thinking	395	(1)
Team Exercise An Absence of Nonverbal Communication	395	(1)
Ethical Dilemma Defining the Boundaries of Technology	396	(1)
Case Incident 1 James W. Caruso Has Communication Problems	396	(1)
Case Incident 2 The Business of Blogs	396	(4)
Basic Approaches to Leadership	400	(28)
What Is Leadership?	402	(1)
Trait Theories	402	(3)
Behavioral Theories	405	(3)
Ohio State Studies	405	(1)
University of Michigan Studies	406	(1)
The Managerial Grid	407	(1)
Summary of Trait Theories and Behavioral Theories	408	(1)
Contingency Theories	408	(11)
Fiedler Model	409	(4)
Hersey and Blanchard's Situational Theory	413	(1)
Leader-Member Exchange Theory	414	(1)
Path-Goal Theory	415	(1)
Contingency Variables and Predictions	416	(1)
Leader-Participation Model	417	(2)
Summary and Implications for Managers	419
Ob in the News Managers Speak Out on Leadership Competencies	404	(4)
Self-Assessment Library What's My Leadership Style?	408	(4)
Myth or Science? ``It's Experience That Counts!''	412	(7)
International Ob Cultivating an International Perspective: A Necessity for Leaders	419	(1)
Point/Counterpoint The Perils of Leadership Training	420	(1)
Questions for Review	421	(1)
Questions for Critical Thinking	421	(1)
Team Exercise Debate: Do Leaders Really Matter?	421	(1)
Ethical Dilemma Do Ends Justify the Means?	422	(1)
Case Incident 1 Moving from Colleague to Supervisor	422	(1)
Case Incident 2 Barack Obama	423	(5)
Contemporary Issues in Leadership	428	(40)
Framing: Using Words to Shape Meaning and Inspire Others	430	(1)
Inspirational Approaches to Leadership	431	(9)
Charismatic Leadership	431	(1)
Transformational Leadership	431	(9)
Authentic Leadership: Ethics and Trust Are the Foundation of Leadership	440	(7)
What Is Authentic Leadership?	440	(1)
Ethics and Leadership	441	(1)
What Is Trust?	442	(1)
Trust and Leadership	443	(1)
Three Types of Trust	443	(1)
Basic Principles of Trust	444	(1)
Is Trust in Our Leaders in Decline?	445	(2)
Contemporary Leadership Roles	447	(6)
Providing Team Leadership	447	(1)
Mentoring	448	(2)
Self-Leadership	450	(1)
Online Leadership	451	(2)
Challenges to the Leadership Construct	453	(3)
Leadership as an Attribution	454	(1)
Substitutes and Neutralizers to Leadership	455	(1)
Finding and Creating Effective Leaders	456	(1)
Selection	456	(1)
Training	457	(1)
Summary and Implications for Managers	457
Ob in the News War and the Art of Framing	431	(5)
Self Assessment Library How Charismatic Am I?	436	(14)
Myth or Science? ``Men Make Better Leaders Than Women''	450	(4)
International Ob Cultural Variation in Charismatic Attributions	454	(5)
Point/Counterpoint Leadership Is Culturally Bound	459	(1)
Questions for Review	460	(1)
Questions for Critical Thinking	460	(1)
Team Exercise You Be the Judge: Which Vision Statement Is Effective?	460	(1)
Ethical Dilemma Ethical Leadership or Would You Work Here?	461	(1)
Case Incident 1 Will George W. Bush Be a Great President?	461	(1)
Case Incident 2 Generation Gap: Mentors and Proteges	462	(6)
Power and Politics	468	(34)
A Definition of Power	470	(1)
Contrasting Leadership and Power	470	(1)
Bases of Power	471	(3)
Formal Power	471	(1)
Personal Power	472	(1)
Which Bases of Power Are Most Effective?	473	(1)
Dependency: The Key to Power	474	(2)
The General Dependency Postulate	474	(1)
What Creates Dependency?	474	(2)
Power Tactics	476	(2)
Power in Groups: Coalitions	478	(1)
Sexual Harassment: Unequal Power in the Workplace	479	(2)
Politics: Power in Action	481	(11)
Definition	481	(1)
The Reality of Politics	482	(2)
Factors Contributing to Political Behavior	484	(3)
How Do People Respond to Organizational Politics?	487	(2)
Impression Management	489	(2)
The Ethics of Behaving Politically	491	(1)
Summary and Implications for Managers	492
Ob in the News At University of Kansas: Coach Gets Boss Fired?	475	(2)
International Ob Influence Tactics in China	477	(7)
Myth or Science? ``It's Not What You Know, It's Who You Know''	484	(8)
Self Assessment Library How Good Am I at Playing Politics?	492	(2)
Point/Counterpoint Managing Impressions Is Unethical	494	(1)
Questions for Review	495	(1)
Questions for Critical Thinking	495	(1)
Team Exercise Understanding Power Dynamics	495	(1)
Ethical Dilemma Swapping Personal Favors?	496	(1)
Case Incident 1 Bill Fowler at Blackmer/Dover Resources Inc.	496	(1)
Case Incident 2 The Politics of Backstabbing	497	(5)
Conflict and Negotiation	502	(34)
A Definition of Conflict	504	(1)
Transitions in Conflict Thought	505	(1)
The Traditional View	505	(1)
The Human Relations View	505	(1)
The Interactionist View	505	(1)
The Conflict Process	506	(10)
Stage I: Potential Opposition or Incompatibility	506	(3)
Stage II: Cognition and Personalization	509	(1)
Stage III: Intentions	510	(1)
Stage IV: Behavior	511	(1)
Stage V: Outcomes	512	(4)
Negotiation	516	(11)
Bargaining Strategies	516	(4)
The Negotiation Process	520	(1)
Issues in Negotiation	521	(6)
Summary and Implications for Managers	527
Myth or Science? ``The Source of Most Conflicts Is Lack of Communication''	507	(18)
International Ob Negotiating Across Cultures	525	(1)
Self Assessment Library What's My Negotiating Style?	525	(1)
Ob in the News An Effective Negotiation Experience	526	(3)
Point Counterpoint Conflict Benefits Organizations	529	(1)
Questions for Review	530	(1)
Questions for Critical Thinking	530	(1)
Team Exercise A Negotiation Role Play	530	(1)
Ethical Dilemma Is It Unethical to Lie and Deceive During Negotiations?	531	(1)
Case Incident 1 Schneider National	532	(1)
Case Incident 2 Negotiation Puts Hockey in the Penalty Box	532	(4)
Part Four The Organization System	536	(106)
Foundations of Organization Structure	536	(34)
What Is Organizational Structure	538	(7)
Work Specialization	538	(2)
Departmentalization	540	(1)
Chain of Command	541	(1)
Span of Control	542	(1)
Centralization and Decentralization	543	(2)
Formalization	545	(1)
Common Organizational Designs	545	(5)
The Simple Structure	545	(1)
The Bureaucracy	546	(2)
The Matrix Structure	548	(2)
New Design Options	550	(4)
The Team Structure	550	(1)
The Virtual Organization	550	(2)
The Boundaryless Organization	552	(2)
Why Do Structures Differ?	554	(5)
Strategy	554	(2)
Organization Size	556	(1)
Technology	556	(1)
Environment	557	(2)
Organizational Designs and Employee Behavior	559	(2)
Summary and Implications for Managers	561
Ob in the News There Is No One Right Span of Control	543	(1)
Self Assessment Library How Willing Am I to Delegate?	544	(4)
International Ob Structural Considerations in Multinationals	548	(10)
Myth or Science: ``Bureaucracy Is Dead''	558	(6)
Point/Counterpoint Technology Is Reshaping Organizations	564	(1)
Questions for Review	565	(1)
Questions for Critical Thinking	565	(1)
Team Exercise Authority Figures	565	(1)
Ethical Dilemma Just Following Orders	566	(1)
Case Incident 1 ``I Detest Bureaucracy''	566	(1)
Case Incident 2 No Bosses at W. L. Gore & Associates	567	(3)
Organizational Culture	570	(36)
Institutionalization: A Forerunner of Culture	572	(1)
What Is Organizational Culture?	572	(6)
A Definition	573	(2)
Culture Is a Descriptive Term	575	(1)
Do Organizations Have Uniform Cultures?	575	(1)
Strong Versus Weak Cultures	576	(1)
Culture Versus Formalization	577	(1)
Organizational Culture Versus National Culture	578	(1)
What Do Cultures Do?	578	(3)
Culture's Functions	578	(1)
Culture as a Liability	579	(2)
Creating and Sustaining Culture	581	(6)
How a Culture Begins	581	(1)
Keeping a Culture Alive	582	(4)
Summary: How Cultures Form	586	(1)
How Employees Learn Culture	587	(2)
Stories	587	(1)
Rituals	587	(1)
Material Symbols	587	(1)
Language	588	(1)
Creating an Ethical Organizational Culture	589	(1)
Creating a Customer-Responsive Culture	590	(2)
Key Variables Shaping Customer-Responsive Cultures	590	(1)
Managerial Action	590	(2)
Spirituality and Organizational Culture	592	(3)
What Is Spirituality?	592	(1)
Why Spirituality Now?	592	(1)
Characteristics of a Spiritual Organization	593	(1)
Criticisms of Spirituality	594	(1)
Summary and Implications for Managers	595
Self Assessment Library What's the Right Organizational Culture for Me?	575	(2)
International Ob A Good Organizational Culture Knows No Boundaries	577	(2)
Ob in the News A Strong Culture Keeps Managers Aboard at Bubba Gump Shrimp Co.	579	(1)
Myth or Science? ``Success Breeds Success''	580	(17)
Point/Counterpoint Organizational Cultures Can't Be Changed	597	(1)
Questions for Review	598	(1)
Questions for Critical Thinking	598	(1)
Team Exercise Rate Your Classroom Culture	598	(1)
Ethical Dilemma Is Involuntary Ethics Training Unethical?	599	(1)
Case Incident 1 Southwest Airlines Faces New Challenges	600	(1)
Case Incident 2 Wegmans	601	(5)
Human Resource Policies and Practices	606	(36)
Selection Practices	608	(6)
How the Selection Process Works	608	(1)
Initial Selection	608	(2)
Substantive Selection	610	(3)
Contingent Selection	613	(1)
Training and Development Programs	614	(4)
Types of Training	614	(2)
Training Methods	616	(1)
Individualizing Formal Training to Fit the Employee's Learning Style	617	(1)
Evaluating Effectiveness	618	(1)
Performance Evaluation	618	(9)
Purposes of Performance Evaluation	619	(1)
What Do We Evaluate?	619	(1)
Who Should Do the Evaluating?	620	(2)
Methods of Performance Evaluation	622	(2)
Suggestions for Improving Performance Evaluations	624	(2)
Providing Performance Feedback	626	(1)
International Human Resource Practices: Selected Issues	627	(2)
Selection	627	(1)
Performance Evaluation	628	(1)
Managing Diversity in Organizations	629	(3)
Work-Life Conflicts	629	(2)
Diversity Training	631	(1)
Summary and Implications for Managers	632
Myth or Science? ``It's First Impressions That Count!''	612	(4)
International Ob Cultural Training	616	(8)
Ob in the News The Rise and Fall of Forced Ranking	624	(3)
Self Assessment Library How Good Am I at Giving Performance Feedback?	627	(7)
Point/Counterpoint Get Rid of the SAT and ACT as Tools to Select Students	634	(1)
Questions for Review	635	(1)
Questions for Critical Thinking	635	(1)
Team Exercise Evaluating Performance and Providing Feedback	635	(1)
Ethical Dilemma Is It Unethical to ``Shape'' Your Resume?	636	(1)
Case Incident 1 A Unique Training Program at UPS	636	(1)
Case Incident 2 Job Candidates Without Strong SAT Scores Need Not Apply	637	(5)
Part Five Organizational Dynamics	642	(44)
Organizational Change and Stress Management	642	(44)
Forces for Change	644	(2)
Managing Planned Change	646	(1)
Resistance to Change	647	(4)
Overcoming Resistance to Change	648	(2)
The Politics of Change	650	(1)
Approaches to Managing Organizational Change	651	(7)
Lewin's Three-Step Model	651	(2)
Kotter's Eight-Step Plan for Implementing Change	653	(1)
Action Research	653	(1)
Organizational Development	654	(4)
Contemporary Change Issues for Today's Managers	658	(7)
Technology in the Workplace	658	(2)
Stimulating Innovation	660	(2)
Creating a Learning Organization	662	(2)
Managing Change: It's Culture-Bound	664	(1)
Work Stress and Its Management	665	(11)
What Is Stress?	666	(1)
Understanding Stress and Its Consequences	667	(1)
Potential Sources of Stress	668	(2)
Individual Differences	670	(1)
Consequences of Stress	671	(2)
Managing Stress	673	(3)
Summary and Implications for Managers	676
Self Assessment Library How Well Do I Respond to Turbulent Change?	650	(22)
Ob in the News Stress Levels Reach Record Highs	672	(3)
International Ob Coping with Stress: Cultural Differences	675	(3)
Point/Counterpoint Managing Change Is an Episodic Activity	678	(1)
Questions for Review	679	(1)
Questions for Critical Thinking	679	(1)
Team Exercise Power and the Changing Environment	679	(1)
Ethical Dilemma Increasing Employee Productivity and Stress	680	(1)
Case Incident 1 GE's Work-Out	680	(1)
Case Incident 2 Innovating Innovation	681	(5)
Appendix A Research in Organizational Behavior	686	(7)
Comprehensive Cases	693	(25)
Case 1 Arnold Schwarzenegger: Leader of California?	693	(4)
Case 2 What Customers Don't Know Won't Hurt Them, or Will It?	697	(3)
Case 3 Are Five Heads Better Than One?	700	(3)
Case 4 Wal-Mart's World	703	(3)
Case 5 Apple's Beethoven	706	(3)
Case 6 GM and the UAW: A One-Sided Negotiation?	709	(3)
Case 7 A Question of Motivation	712	(3)
Case 8 The Big Promotion	715	(3)
Illustration Credits	718	(1)
Indexes	719	(24)
Name	719	(19)
Organization	738	(5)
Glindex (subject index/glossary)	743