9780195379044

Organizational Communication

by
  • ISBN13:

    9780195379044

  • ISBN10:

    0195379047

  • Edition: 3rd
  • Format: Paperback
  • Copyright: 12/14/2009
  • Publisher: Oxford University Press

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Summary

Organizational Communication, Third Edition, provides a lively, engaging overview of the principles and practices of organizational communication. Using familiar, real-world examples and interviews with actual practitioners that help students connect theory to practice, Alan Jay Zaremba illuminates themes of systems, culture, power, and skills and demonstrates how they relate to organizational communication and organizational communicators. Fully updated and revised throughout, the third edition features: * Expanded treatment of theoretical foundations * Greater focus on how gender, culture, diversity, globalization, and power impact communication networks * Streamlined coverage of written and oral communications * Substantially updated discussions of intercultural communication; crisis communication; communication auditing; emerging careers for organizational communication practitioners; new technologies; social networking; and ethical issues (with more emphasis on feminist perspectives) Highly accessible and student-friendly, Organizational Communication also offers more illustrations, hands-on practice, and pedagogical features than any other text in its market: * "Case Studies" boxes open each chapter with relevant, real-world scenarios of organizational communication. Questions at the end of each box get students making connections. * "Practitioner Perspectives" boxes--found at the end of each chapter--present interviews with women and men in many roles in different organizations. * "Ethical Probes" boxes ask students to consider moral problems and respond to questions about organizational communication issues. * "Apply the Principles" boxes challenge students to apply principles to a potentially pressing situation. * Extensive review features include the opening "Chapter in a Nutshell," summary "Toolboxes," and varied exercises that encourage group and role play. Featuring a thoughtful balance of theory and practice, Organizational Communication, Third Edition, provides students with the skills necessary to succeed in a world where communication forms the basis of all organizational activity.

Author Biography


Alan Jay Zaremba is Associate Professor of Communication Studies at Northeastern University.

Table of Contents

Preface
Foundations
Organizational Communication: An Introduction
Communicating with Chuck
Communication and Organizational Success
Communication is Central
Communication is a Pervasive Activity
Organizational Communication is Multidimensional
Misconceptions about Organizational Communication
Defining Terms
Defining Factors: Skill, Networks, Culture, and Power
Text Features
Practitioner Perspective: Craig Ingraham, Vice President and Senior Counsel
Management Theory and Organizational Communication
Communicating to a New Staff
Demystifying Theories
Symbiotic Theory: What is Symbiosis and Symbiotic Theory?
Classical Theory of Management
The Hawthorne Studies
Theory X and Theory Y
Practitioner Perspective: Duane Vild, Complex Warden for State of Arizona Department of Corrections
Bureau Administrator, Department of Corrections
Theoretical Foundations: Systems, Culture, and Power
Sales Department, Service Department, and Customers Background
Systems Theory
Cultural Theory
Critical Theory
Applying Symbiotic Theory
Practitioner Perspective: Robert Peterkin, Former School Superintendent
Ethics and Organizational Communication
Lying to Rachel Adams
Examining Ethics
Ethical Decisions and Organizational Communication
Is Honesty Overrated?
The Normalization of Deviance
Moral Conflict
Strategic Ambiguity
Assessing Attitudes toward Ethical Communication
Making Ethical Decisions
Practitioner Perspective: Victoria Kohlasch, Managing Director of Marketing
COMMUNICATION IN A COMPLEX SYSTEM
Managing Information
Communicating Tasks, Policy, Recognition, and Culture
Information and Organizations
Selecting Media Options
Social Media
Knowledge Management
Human Needs: The Human Moment
Information Needs and Selecting Media: A Recap
Practitioner Perspective: Gordon Rudow, CEO
Communication Networks
Internet Development, CCS, and Customers
What are Communication Networks?
Types of Communication Networks
Location: External and Internal networks
Formality: Formal and Informal networks
Direction: Upward, Downward and Horizontal networks
Practitioner Perspective: Mike Armani, Vice President for Marketing and Communication
Culture, Climate, and Organizational Communication
The Elan Corporation
Climate and Culture
Organizational Culture
Relationship between Climate and Culture
Culture, Communication, and Assimilation
Leadership
Emotional Intelligence
Conclusion: Credibility and Human Values
Practitioner Perspective: Governor Michael Dukakis
Meetings and Teams: Conflicts and Interventions
Gerald Sweeney and the Regular Wednesday Meetings
The Phenomenon of Meetings
Primary and Secondary Tension
Counterproductive Group Tendencies
Interventions
Making Interventions Work
Practitioner Perspective: Gail Hunter, Vice President in Events and Attractions, National Basketball Association
CONTEMPORARY ISSUES
Intercultural Communication and the Organization
Rando Systems Expands Internationally
Why Study Intercultural Communication?
What Do We Mean by Culture?
Intercultural Communication in Organizational Contexts
Practitioner Perspective: Steve MacLeod, Senior Vice President
Crisis Communication
The Nuance Group
Organizations and Crisis Communication
Crisis Communication Planning
Proactive Crisis Communication
Steps to Crisis Communication Planning
Image Restoration Theory
Recurring Counsel for Crisis Communicators
Practitioner Perspective: Jason Vines, Vice President for Communication
Assessing Organizational Communication Quality
STIG: Perspectives of a Staffer
What is a Communication Audit?
Audit Qualities and Components
Reporting Results
Practitioner Perspective: Angela Sinickas, Founder and President
Careers in Organizational Communication
What Can I Do With This?
Communication as Critical to Success
What Jobs Are Available?
Preparing for the Job Market
Practitioner Perspective: Marcia Meislin: Owner
Notes
Credits
Index
Table of Contents provided by Publisher. All Rights Reserved.

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