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Organizational Communication: Balancing Creativity and Constraint,9780312442392

Organizational Communication: Balancing Creativity and Constraint

by ; ;
Edition:
5th
ISBN13:

9780312442392

ISBN10:
0312442394
Format:
Hardcover
Pub. Date:
12/8/2006
Publisher(s):
Bedford/St. Martin's
List Price: $60.80

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Summary

Written by a premier author team, now including Angela Trethewey,Organizational Communication: Balancing Creativity and Constraintdraws on contemporary research to provide a lively discussion of today's organizational issues (including such topics as identity, employee health, gender and cultural difference, and the work/life balance) while helping students to see how these theories and concepts are relevant in everyday life.

Author Biography

ERIC M. EISENBERG is professor and chair of the department of communication at the University of South Florida. Dr. Eisenberg twice received the National Communication Association Award for the outstanding research publication in organizational communication, as well as the Burlington Foundation Award for excellence in teaching. He is also the recipient of the 2000 Ohio University Elizabeth Andersch Award for significant contributions to the field of communication. He is the author of over 60 articles, chapters, and books on the subjects of organizational communication and communication theory. He is an internationally recognized researcher, teacher, and consultant and has worked closely with executives and employees from a wide range of organizations, including Hughes Aircraft, McDonnell Douglas, Cedars-Sinai Medical Center, Starwood Hotels and Resorts, State Farm Insurance, and Baystate Health.

H.L. (BUD) GOODALL, JR. is professor and director of the Hugh Downs School of Human Communication at Arizona State University. He is the author or coauthor of 19 books and more than 100 articles, papers, and chapters on communication, organizations, and culture. Primarily known for his pioneering work in the new ethnography of organizations and communities, he is the author of the scholarly trilogy Casing the Promised Land, Living in the Rock ‘n Roll Mystery, and Divine Signs: Connecting Spirit to Community, as well as the best selling textbook, Writing the New Ethnography.

ANGELA TRETHEWEY is associate professor in the Hugh Downs School of Human Communication at Arizona State University. Her award-winning research exploring the relationships among organizational communication, power, and gendered identities has been published in flagship journals in the field, including Journal of Applied Communication Research, Management Communication Quarterly, and Communication Monographs. She has also edited special issues on topics such as translating scholarship into practice and living with organizational contradictions. Recently, she received the Master Teacher Award from the Western States Communication Association.

Table of Contents

Preface v
About the Authors xxiii
PART I APPROACHING ORGANIZATIONAL COMMUNICATION
Communication and the Changing World of Work
3(25)
Perspective
3(2)
The Changing World of Work
5(23)
Questions, Not Answers
5(1)
New Developments in the World of Work
6(1)
Beyond Space: The Global Economy
7(2)
Questionable Labor Practices
9(1)
Everyday Organizational Communication Globalization and You!
10(2)
Multicultural Management
12(2)
Communication Technology
14(1)
What Would You Do? Religious Differences in the Classroom
15(2)
Beyond Time: Competition and the Urgent Organization
17(2)
Beyond Loyalty: The New Social Contract
19(1)
Shifting Power Bases
20(1)
New Values and Priorities
21(1)
The Meaning of Work
22(1)
What Would You Do? Organizational Structure and Employee Well-Being
23(1)
Who Can Afford to Prioritize?
24(1)
Summary
24(1)
Questions for Review and Discussion
24(1)
Key Terms
25(1)
Case Study: The Case of the Corporate Peacemakers
26(2)
Defining Organizational Communication
28(33)
Approaches to Organizational Communication
28(11)
Communication as Information Transfer
29(1)
Communication as Transactional Process
30(2)
Communication as Strategic Control
32(2)
What Would You Do? Sudden Flags: Organizational Ambiguity in Action
34(1)
Communication as a Balance of Creativity and Constraint
34(3)
Everyday Organizational Communication On-line Networking Profiles: Balancing Creativity and Constraint
37(2)
Organizations as Dialogues
39(9)
Foundations of Dialogue: Self, Other, and Context
43(2)
Dialogue and the Situated Individual
45(3)
Definitions of Dialogue
48(13)
Dialogue as Equitable Transaction
48(1)
Dialogue as Empathic Conversation
49(1)
Dialogue as Real Meeting
50(3)
Summary
53(1)
Questions for Review and Discussion
53(1)
Key Terms
54(1)
Case Study: The Many Robert Smiths
55(6)
PART II THEORIES OF ORGANIZATIONAL COMMUNICATION
Three Early Perspectives on Organizations and Communication
61(39)
Why Theory?
61(1)
Organizational Communication Theories as Historical Narratives: The Three P's
62(2)
Theories Are Partial
63(1)
Theories Are Partisan
63(1)
Theories Are Problematic
64(1)
Classical Management Approaches
64(14)
From Empire to Hierarchy
65(1)
From Resistance to Domination
66(5)
The Industrial Revolution
71(1)
Scientific Management
72(2)
Everyday Organizational Communication Scientific Management at the Gym
74(1)
Fayol's Classical Management
75(1)
Bureaucracy
76(2)
Implications for Organizational Communication
78(1)
The Human Relations Approach
78(9)
Historical and Cultural Background
78(1)
What Would You Do? Rank Has Its Privileges: Influences of the Bureaucratic Organization on Home and Family Life
79(3)
What Is Human Relations?
82(1)
The Hawthorne Studies
83(1)
Reflections on Human Relations
84(3)
The Human Resources Approach
87(13)
Maslow's Hierarchy of Needs
87(2)
McGregor's Theory Y Management
89(1)
Likert's Principle of Supportive Relationships
90(1)
What Would You Do? The Politics of Middle Management
91(1)
Summary
92(2)
Questions for Review and Discussion
94(1)
Key Terms
95(1)
Case Study: Riverside State Hospital
96(4)
The Systems Perspective on Organizations and Communication
100(26)
The Systems Perspective
100(6)
The Origins of Systems Theory in the Sciences
101(1)
Biology and General Systems Theory
102(2)
From Biology to Organizational Communication
104(2)
What Is a System?
106(5)
Environment and Open Systems
106(1)
Interdependence
107(1)
Goals
108(1)
Processes and Feedback
109(1)
Openness, Order, and Contingency
110(1)
The Appeal of Systems Theory for Organizational Communication
111(15)
Peter Senge's Learning Organization
112(1)
Karl Weick's Sense-Making Model
113(2)
Retrospective Sense Making
115(1)
Loose Coupling
116(1)
Everyday Organizational Communication Making Sense of Your Equivocal Past
117(1)
Partial Inclusion
118(1)
What Would You Do? Surviving Hurricane Katrina
119(1)
Summary
120(2)
Questions for Review and Discussion
122(1)
Key Terms
123(1)
Case Study: Crisis in the Zion Emergency Room
124(2)
Cultural Studies of Organizations and Communication
126(37)
The Cultural Approach
126(4)
Cultures as Symbolic Constructions
127(1)
Cultural Elements
128(2)
Historical and Cultural Background
130(7)
Competitive Pressures
130(1)
Interpretive Methodology
131(3)
Social Trends
134(2)
What Would You Do? The Politics of Interpreting Culture
136(1)
Three Views of Organizational Culture
137(9)
A Practical View
137(4)
An Interpretive View
141(2)
Critical and Postmodern Views
143(1)
Integration
144(1)
Differentiation
144(1)
Fragmentation
145(1)
Recent Trends in Organizational Culture Research
146(9)
Socialization: Integrating New Members into Organizational Cultures
146(1)
Anticipatory Socialization
147(1)
Organizational Assimilation
147(2)
Organizational Turning Points
149(1)
Socialization and High Reliability Organizations
149(1)
Socialization and Technology
150(2)
Everyday Organizational Communication Socialization, Technology, and University Students
152(1)
The Material Consequences of Organizational Cultures
153(2)
A Communication Perspective on Organizational Culture
155(8)
Summary
155(2)
Questions for Review and Discussion
157(1)
Key Terms
157(1)
Case Study I: The New Dojo
158(2)
Case Study II: Studying the Culture of Meetings
160(2)
Case Study III: Cultural Constructions of Gender and Sexuality in College Fraternities and Sororities
162(1)
Critical Approaches to Organizations and Communication
163(36)
Critical Theory
163(6)
Historical and Cultural Background
163(1)
The Rise of Critical Theorizing in the United States
164(3)
What Would You Do? From ``The Ethicist'' by Randy Cohen
167(1)
The Centrality of Power
168(1)
Power and Ideology
169(9)
Everyday Organizational Communication Gender, Ideology, and Power in Career Paths
172(1)
The Hidden Power of Culture: Myths, Stories, and Metaphors
173(2)
What Would You Do? Metaphors Can Suspend Critical Thinking
175(1)
The Hidden Power of Legitimation: Manufactured Consent and Concertive Control
176(2)
Discourse and Discipline
178(3)
The Hidden Power of Knowledge: Surveillance, the Panopticon, and Disciplinary Power
178(1)
The Technological Panopticon
179(2)
Recent Trends in Critical Organizational Communication Scholarship: Organizing Healthy Organizations
181(18)
Resistance: Challenging Organizational Power and Control
184(4)
The Role of the Critical Researcher
188(2)
Summary
190(1)
Questions for Review and Discussion
191(1)
Key Terms
192(1)
Case Study I: Risky Business: Consent, Safety, and Firefighter Culture
193(2)
Case Study II: The Brilliant Engineer
195(4)
PART III CONTEXTS FOR ORGANIZATIONAL COMMUNICATION
Identity and Difference in Organizational Life
199(31)
The History of Identity in Organizational Communication
200(1)
Organizing Difference in Organizations
201(19)
Frame 1: Gender Difference at Work
204(2)
Gender Differences in Work/Life
206(1)
Frame 2: Gender Identity as Organizational Performance
207(3)
Performing Gender in Work/Life
210(1)
Frame 3: Gendered Organizations
211(2)
Gendered Organizations and Work/Life
213(1)
Frame 4: Gendered Narratives in Popular Culture
214(2)
Gendered Narratives of Work/Life
216(3)
Everyday Organizational Communication ``Framing'' Your Identity in College
219(1)
Beyond Gender: Intersecting Identities in Organizations
220(10)
Negotiating Multiple Identities
221(1)
Communicating Multiple Identities
222(2)
What Would You Do? The Secret Identity of an English Professor
224(1)
Summary
225(1)
Questions for Review and Discussion
226(1)
Key Terms
227(1)
Case Study: Rx for Sales: Recruit Cheerleaders!
228(2)
Teams and Networks: Collaboration in the Workplace
230(43)
Paradoxes of Participation
230(3)
Democracy in the Workplace
233(2)
Communicating in Teams
235(21)
What Is a Team-Based Organization?
235(1)
Types of Teams
236(1)
Project Teams
236(1)
Work Teams
237(3)
What Would You Do? The Dilemmas of Participative Management at a University
240(1)
Quality-Improvement Teams
241(1)
Virtual Teams
241(1)
Communicative Dimensions of Teamwork
242(1)
Roles
242(2)
Norms
244(1)
Decision-Making Processes
245(3)
Management of Conflict and Consensus
248(1)
Cultural Diversity in Teams
249(2)
Team Learning
251(3)
A Retreat from Teams?
254(2)
Communicating in Networks
256(11)
Types of Communication Networks
256(1)
Small-Group Communication Networks
256(2)
Emergent Communication Networks
258(1)
Analyzing Communication Networks
259(1)
Patterns of Interaction
259(2)
Everyday Organizational Communication Networking on Campus: Communication, Identity, and Empowerment
261(1)
Communication Network Roles
262(2)
Content of Communication Networks
264(1)
Interorganizational Communication Networks
265(2)
The Networked Society
267(1)
Creativity and Constraint in Teams and Networks
267(6)
Summary
268(1)
Questions for Review and Discussion
269(1)
Key Terms
270(1)
Case Study I: The Networked University
271(1)
Case Study II: The Networked Community
272(1)
Communicating Leadership
273(36)
Laying the Foundation: Useful Insights from Prior Theoretical Frames
274(7)
Trait Leadership
274(1)
Leadership Style
275(3)
Situational Leadership
278(1)
Transformational Leadership
279(2)
Leadership Reconsidered: Effective Leadership Habits
281(5)
Habits of Mind
281(2)
Habits of Character
283(1)
Habits of Authentic Communicative Performance
284(2)
Leading the Organization: Communicating with Employees
286(10)
Openness
287(1)
Supportiveness
288(1)
Motivation
289(1)
Goal-Setting Theory
289(2)
Expectancy Theory
291(1)
Equity Theory
292(1)
Compliance-Gaining Theory
292(1)
Empowerment
292(2)
Everyday Organizational Communication Zen and the Art of Basketball Leadership
294(2)
The Hidden Side of Leadership: Bullying and Harassment
296(13)
Bullying in the Workplace
297(1)
Harassment and Sexual Harassment
298(1)
What Would You Do? Effective Responses to Bullies, Harassers, and Bosses Who Mistreat Subordinates
299(5)
Summary
304(1)
Questions for Review and Discussion
305(1)
Key Terms
306(1)
Case Study: The Stymied CEO
307(2)
Organizational Alignment: Managing the Total Enterprise
309(34)
Positioning the Organization
310(5)
Competitive Strategy
310(2)
Types of Business Strategies
312(2)
Strategy and the Business Life Cycle
314(1)
Strategic Alignment
315(4)
Human Resources
319(7)
Talent
320(1)
Targeted Selection
321(1)
Performance Management
321(1)
Training and Development
322(1)
Organizational Development
323(1)
Everyday Organizational Communication Human Relations in the Greek System
324(2)
Organizational Learning
326(4)
Learning Basic Skills
326(2)
Learning New Technologies
328(2)
Effects of Communication Technology
330(13)
What Would You Do? Blogaholics
332(1)
Synchronicity and Media Richness
333(2)
Secrecy and Privacy
335(1)
Mediated Interpersonal Communication
335(1)
Summary
336(1)
Questions for Review and Discussion
337(1)
Key Terms
338(1)
Case Study I: Advertising and the American Way of Life
339(1)
Case Study II: Hacked Off
340(3)
PART IV APPLICATIONS
Working with Integrity: Organizational Communication as Disciplined Practice
343(18)
Conscious Communication and Mindful Communication Practices
344(2)
Mindful and Mindless Communication
344(1)
Becoming More Mindful
345(1)
Conscious Integrity
346(1)
New Logics of Organizing
347(2)
Management as Poetry
347(1)
Communication as Discourse, Voice, and Performance
348(1)
Mindfulness, Integrity, and the Experience of Work
349(1)
Cultivating Interpersonal Integrity and Relational Mindfulness
350(3)
Thinking Together: Mindful Dialogue
353(1)
Applying What You've Learned
354(7)
King Dick
354(1)
Miss Elizabeth
355(1)
Phone Rage
356(2)
Whistle While You Work?
358(1)
Summary
358(1)
Questions for Review and Discussion
359(1)
Key Terms
359(2)
Appendix A Field Guide to Studying Organizational Communication 361(1)
Finding an Organization to Study 362(1)
Framing Your Study 363(1)
Ten Assumptions About Doing Field Research 364(2)
How to Study Naturalistic Communication in an Organization: A Basic Process Outline with Commentary 366(3)
Typical Organization of a Paper Based on Field Study Methods 369(2)
References 371(37)
Author Index 408(5)
Subject Index 413


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