Organizational Communication : Balancing Creativity and Constraint

by Eisenberg, Eric M.; Goodall, H. L. , Jr.; Trethwey, Angela

• ISBN13: 9780312574864
• ISBN10: 031257486X
• Edition: 6th
• Format: Paperback
• Copyright: 2009-11-24
• Publisher: Bedford/St. Martin's

Summary

Respected scholars Eric Eisenberg, H.L. Goodall Jr., and Angela Trethewey combine decades of teaching and scholarly experience to offer students a concise and readable introduction to organizational communication theories and their practical applications. Using the metaphor of creativity (getting what you want) and constraint (following established rules) this popular textbook offers students more opportunities than ever before to practice what they learn through a variety of features within the textbook itself and on its companion Web site.

Author Biography

Eric M. Eisenberg is Professor and Chair of the Department of Communication at the University of South Florida. Dr. Eisenberg twice received the National Communication Association award for the outstanding research publication in organizational communication, as well as the Burlington Foundation award for excellence in teaching. Dr. Eisenberg is the author of over 60 articles, chapters, and books on the subjects of organizational communication and communication theory. He is an internationally recognized researcher, teacher, and consultant specializing in the strategic use of communication to promote positive organizational change. He has worked closely with executives and employees from organizations across a wide variety of industries, including Hughes Aircraft, McDonnell Douglas, Cedars-Sinai Medical Center, Starwood Hotels and Resorts, State Farm Insurance, and Baystate Health.

H.L. (Bud) Goodall Jr. is professor and director of the Hugh Downs School of Human Communication at Arizona State University. He is the author or coauthor of 19 books and more than 100 articles, papers, and chapters on communication, organizations, and culture. Primarily known for his pioneering work in the new ethnography of organizations and communities, he is the author of the scholarly trilogy Casing the Promised Land, Living in the Rock ‘n Roll Mystery, and Divine Signs: Connecting Spirit to Community, as well as the best selling textbook, Writing the New Ethnography.

Angela Trethewey is associate professor in the Hugh Downs School of Human Communication at Arizona State University. Her award winning research exploring the relationships among organizational communication, power and gendered identities has been published in flagship journals in the field, including Journal of Applied Communication Research, Management Communication Quarterly, and Communication Monographs. She has also edited special issues on topics such as translating scholarship into practice and living with organizational contradictions. Recently, she received the Master Teacher Award from the Western States Communication Association.

Table of Contents

C H A P T E R 1: Communication and the Changing World of Work

PERSPECTIVE

THE CHANGING WORLD OF WORK

      The Inevitability of Change

      New Developments in the World of Work

      Beyond Space: The Global Economy

            Questionable Labor Practices

             Multicultural Management

            Communication Technology

      Beyond Time: Competition and the Urgent Organization

      Beyond Loyalty: The New Social Contract

            Shifting Power Bases

            New Values and Priorities

           The Meaning of Work

            Who Can Afford to Prioritize?

 

C H A P T E R 2: Defining Organizational Communication

APPROACHES TO ORGANIZATIONAL COMMUNICATION

       Communication as Information Transfer

       Communication as Transactional Process

       Communication as Strategic Control

      Communication as a Balance of Creativity and Constraint

ORGANIZATIONS AS DIALOGUES

       Dialogue and the Situated Individual

       Definitions of Dialogue

             Dialogue as Mindful Communication

             Dialogue as Equitable Transaction

             Dialogue as Empathic Conversation

             Dialogue as Real Meeting

INTERGRITY AND ETHICS IN ORGANIZATIONAL COMMUNICATION

THINKING TOGETHER: MINDFUL AND ETHICAL DIALOGUE

 

C H A P T E R 3: Four Perspectives on Organizations and Communication

Why Theory?

      Theories Are Partial

      Theories Are Partisan

      Theories Are Problematic

CLASSICAL MANAGEMENT APPROACHES

      From Empire to Hierarchy

      From Resistance to Domination

      The Industrial Revolution

      Scientific Management

       Fayol’s Classical Management

       Bureaucracy

      Implications for Organizational Communication

THE HUMAN RELATIONS APPROACH

      Historical and Cultural Background

      What Is Human Relations?

      The Hawthorne Studies

      Reflections on Human Relations

THE HUMAN RESOURCES APPROACH

      Maslow’s Hierarchy of Needs

      McGregor’s Theory Y Management

      Likert’s Principle of Supportive Relationships

THE SYSTEMS PERSPECTIVE

      WHAT IS A SYSTEM?

            Environment and Open Systems

             Interdependence

             Goals

             Processes and Feedback

            Openness, Order, and Contingency

THE APPEAL OF SYSTEMS THEORY FOR ORGANIZATIONAL COMMUNICATION

      Peter Senge’s Learning Organization

      Karl Weick’s Sense-Making Model

            Retrospective Sense Making

            Loose Coupling

            Partial Inclusion

 

Chapter 4: Cultural Studies of Organizations and Communication

THE CULTURAL APPROACH

       Cultures as Symbolic Constructions

       Cultural Elements

HISTORICAL AND CULTURAL BACKGROUND

       Competitive Pressures

       Interpretive Methodology

       Social Trends

THREE VIEWS OF ORGANIZATIONAL CULTURE

       A Practical View

       An Interpretive View

       Critical and Postmodern Views

            Integration

            Differentiation

            Fragmentation

SOCIALIZATION: INTEGRATING NEW MEMBERS INTO ORGANIZATIONAL CULTURES

      Anticipatory Socialization

      Organizational Assimilation

      Socialization and High-Reliability Organizations

      Socialization and Technology

A COMMUNICATION PERSPECTIVE ON ORGANIZATIONAL CULTURE

 

C H A P T E R 5: Critical Approaches to Organizations and Communication

CRITICAL THEORY

      Historical and Cultural Background

       The Rise of Critical Theorizing in the United States

       The Centrality of Power

POWER AND IDEOLOGY

      The Hidden Power of Culture: Myths, Stories, and Metaphors

      The Hidden Power of Legitimation: Manufactured Consent and Concertive Control

DISCOURSE AND DISCIPLINE

      The Hidden Power of Knowledge: Surveillance, the Panopticon, and Disciplinary Power

      The Technological Panopticon

RECENT TRENDS IN CRITICAL ORGANIZATIONAL COMMUNICATION SCHOLARSHIP: ORGANIZING HEALTHY ORGANIZATIONS

      Resistance: Challenging Organizational Power and Control

      The Role of the Critical Researcher

 

C H A P T E R 6: Identity and Difference in Organizational Life

THE HISTORY OF IDENTITY IN ORGANIZATIONAL COMMUNICATION

ORGANIZING DIFFERENCE IN ORGANIZATIONS

      Frame 1: Gender Differences at Work

      Gender Differences in Work/Life

      Frame 2: Gender Identity as Organizational Performance

      Performing Gender Identity in Work/Life

      Frame 3: Gendered Organizations

      Gendered Organizations and Work/Life

      Frame 4: Gendered Narratives in Popular Culture

      Gendered Narratives of Work/Life

INTERSECTING IDENTITIES IN ORGANIZATIONS

      Negotiating Multiple Identities

       Communicating Multiple Identities

 

C H A P T E R 7: Teams and Networks: Collaboration in the Workplace

PARADOXES OF PARTICIPATION

DEMOCRACY IN THE WORKPLACE

COMMUNICATING IN TEAMS

      What Is a Team-Based Organization?

      Types of Teams

            Project Teams

            Work Teams

            Quality-Improvement Teams

            Virtual Teams

      Communicative Dimensions of Teamwork

            Roles

            Norms

            Decision-Making Processes

            Management of Conflict and Consensus

            Cultural Diversity in Teams

      Team Learning

      A Retreat from Teams?

COMMUNICATING IN NETWORKS

      Types of Communication Networks

            Small-Group Communication Networks

            Emergent Communication Networks

      Analyzing Communication Networks

            Patterns of Interaction

            Communication Network Roles

            Content of Communication Networks

      Interorgnizational Communication Networks

      The Networked Society

CREATIVITY AND CONSTRAINT IN TEAMS AND NETWORKS

 

C H A P T E R 8: Communicating Leadership

LAYING THE FOUNDATION: USEFUL INSIGHTS FROM PRIOR THEORETICAL FRAMES

      Trait Leadership

      Leadership Style

      Situational Leadership

       Transformational Leadership

       Discursive leadership

LEADERSHIP RECONSIDERED: EFFECTIVE LEADERSHIP HABITS

      Habits of Mind

      Habits of Character

      Habits of Authentic Communicative Performance

LEADING THE ORGANIZATION: COMMUNICATING WITH EMPLOYEES

      Openness

      Supportiveness

      Motivation

      Empowerment

THE DARK SIDE OF LEADERSHIP: BULLYING AND HARASSMENT

      Bullying in the Workplace

      Harassment and Sexual Harassment

 

C H A P T E R 9: Organizational Alignment: Managing the Total Enterprise

POSITIONING THE ORGANIZATION

      Competitive Strategy

      Types of Business Strategies

      Strategy and the Business Life Cycle

STRATEGIC ALIGNMENT

HUMAN RESOURCES

      Talent

             Targeted Selection

            Performance Management

            Training and Development

      Organizational Development

ORGANIZATIONAL LEARNING

      Learning Basic Skills

      Learning New Technologies

EFFECTS OF COMMUNICATION TECHNOLOGY

      Synchronicity and Media Richness

      Secrecy and Privacy

      Mediated Interpersonal Communication

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