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A clearly articulated treatment of organizational communication,Organizational Communicationutilizes interviews to explore communication and misunderstandings at all levels of the organization. This book offers a unique perspective on the field of internal organizational communication. The authors review the foundational material, but intersperse the discussions with excerpts from interviews conducted with more than 100 leaders and workers in a variety of organizations. Unlike other books in this field,Organizational Communicationexplores organizational communication from the perspective ofallorganizational members, not just management.
Table of Contents
|Defining the Study and Practice of Organizational Communication|
|The Prevalence of Misunderstandings|
|The Changing Nature of Organizations|
|The Realities of a Diverse Workforce|
|Ethical Frameworks and Organizational Communication|
|Three Important Constructs|
|Classical Theories of Organizations|
|The Metaphor of the Machine Minimizing Misunderstandings Taylors|
|Theory of Scientific Management|
|Fayols Administrative Theory|
|Webers Theory of Bureaucracy|
|Humanistic Theories of Organizations|
|Human Relations Theory|
|Human Resources Theory|
|Misunderstandings and the Organization as a System|
|Systems Framework Principles of General Systems Theory|
|Characteristics of Organizations as Systems|
|The Learning Organization|
|Organizational Culture and Critical Theory|
|Organizational Culture Theory|
|The Communicative Organization|
|Talk as Action: Structuration and the Communicative Organization|
|The Communicative Organization Model|
|Challenges and Misunderstandings|
|When Applicants and Organizations Misrepresent Themselves|
|The Costs of Traditional Recruiting|
|Addressing the Problem: Realistic Recruitment|
|Realistic Recruitment and the Communicative Organization|
|Socialization of New Members|
|The Need for Information|
|Emotions in Organizational Settings|
|The Challenges of Work and Family|
|Conflict in the Organization|
|How Does Conflict Start?|
|Consequences of Conflict|
|Individual Conflict Styles|
|Organizational Responses to Conflict|
|Individual and Organizational Conflict|
|Management and Resolution Strategies|
|Nature and Importance of the Superior-Subordinate Relationship|
|The Prevalence of Misunderstandings in the Superior-Subordinate Relationship|
|A Dyadic View of the Superior-Subordinate Relationship|
|Superior to Subordinate Communication Activities|
|Subordinate to Superior Women and the Superior-Subordinate Relationship|
|Peer and Co-Worker Communication|
|Nature of Relationships in Organizations|
|Relationship Development in the Workplace|
|Positive Consequences of Workplace Relationships|
|Negative Consequences of Workplace Relationships|
|Romantic Relationships in the Workplace Relationship|
|Deterioration Strengthening Workplace Relationships|
|Characteristics of Teams|
|Teams at Work|
|Self-Managed Work Teams|
|Misunderstandings and Organizational Teams|
|Leaders and Leadership|
|Overview of Leadership|
|Development of Leadership|
|Concepts and Effective Leadership|
|Responsibilities of Leadership|
|Power and Ethics in Leadership|
|Final Thought: Passion|
|Communication Technology in the Organization|
|Overview of Communication Technology|
|Communication Technology and Virtual Way|
|Table of Contents provided by Publisher. All Rights Reserved.|