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Organizational Communication : Foundations, Challenges and Misunderstandings,9781891487576
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Organizational Communication : Foundations, Challenges and Misunderstandings



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Oxford Univ Pr
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  • Organizational Communication Foundations, Challenges, and Misunderstandings, Books a la Carte
    Organizational Communication Foundations, Challenges, and Misunderstandings, Books a la Carte
  • Organizational Communication Foundations, Challenges, Misunderstandings
    Organizational Communication Foundations, Challenges, Misunderstandings
  • Organizational Communication Foundations, Challenges, and Misunderstandings
    Organizational Communication Foundations, Challenges, and Misunderstandings
  • Organizational Communication : Foundations, Challenges, and Misunderstandings
    Organizational Communication : Foundations, Challenges, and Misunderstandings

Table of Contents

Prefacep. x
Introductionp. 3
Defining the Study and Practice of Organizational Communicationp. 4
The Prevalence of Misunderstandingsp. 6
The Changing Nature of Organizationsp. 8
The Realities of a Diverse Workforcep. 11
Ethical Frameworks and Organizational Communicationp. 13
Three Important Constructsp. 16
Organizational Identificationp. 16
Job Satisfactionp. 17
Communication Satisfactionp. 17
Summaryp. 18
Classical Theories of Organizationsp. 21
The Metaphor of the Machinep. 22
Minimizing Misunderstandingsp. 22
Taylor's Theory of Scientific Managementp. 24
Elements of Scientific Managementp. 25
Scientific Management in the Modern Workplacep. 27
Fayol's Administrative Theoryp. 27
Principles of Managementp. 28
Elements of Managementp. 30
Administrative Theory in the Modern Workplacep. 32
Weber's Theory of Bureaucracyp. 33
Tenets of Bureaucracyp. 34
Bureaucracy in the Modern Workplacep. 36
Summaryp. 36
Humanistic Theories of Organizationsp. 39
Human Relations Theoryp. 39
Misunderstandings and the Emergence of the Workerp. 40
The Beginning of the Human Relations Movement: z The Hawthorne Studiesp. 41
The Emergence of Communication: Chester Barnardp. 45
Theory X and Theory Y: Douglas McGregorp. 49
Human Resources Theoryp. 53
Four Systems of Management: Rensis Likertp. 55
Blake and Mouton's Managerial Gridp. 59
Summaryp. 61
Systems Theoryp. 63
Misunderstandings and the Organization as a Systemp. 63
Systems Frameworkp. 65
Principles of General System Theoryp. 66
Open-Systems Theory Principlesp. 67
Characteristics of Organizations as Systemsp. 69
Input-Throughput-Outputp. 69
Feedback and Dynamic Homeostasisp. 70
Equivocality and Requisite Varietyp. 71
Role of Communicationp. 71
Systems, Subsystems, and Supersystemsp. 71
Boundariesp. 72
The 'Closed' Systemp. 73
Contingency Theoryp. 74
The Learning Organizationp. 76
Summaryp. 78
Organizational Culture Theory and Critical Theoryp. 81
Organizational Culture Theoryp. 82
What Is Organizational Culture?p. 82
Misunderstandings and Organizational Culturep. 83
Two Perspectives on Organizational Culturep. 85
Definitions of Organizational Culturep. 90
Schein's Model of Organizational Culturep. 93
Critical Theoryp. 96
Organization as a Site of Dominationp. 96
Power, Hegemony, and Concertive Controlp. 97
Communication and Critical Theoryp. 100
Critical Theory: Issues and Challengesp. 101
Summaryp. 103
The Communicative Organizationp. 105
Talk as Action: Structuration and the Communicative Organizationp. 106
Talk as Actionp. 107
The Communicative Organization Modelp. 109
Anticipate Misunderstandingsp. 110
Social Interactionp. 114
Behavioral Flexibilityp. 116
Strategic Communication Planningp. 116
Summaryp. 119
Challenges and Misunderstandings
Realistic Recruitmentp. 123
When Applicants and Organizations Misrepresent Themselvesp. 124
Misrepresentation by the Applicantp. 125
Misrepresentation by the Organizationp. 126
The Costs of Traditional Recruitingp. 127
The Human Factorp. 127
The Financial Factorp. 129
Addressing the Problem: Realistic Recruitmentp. 130
How RJPs Workp. 131
The Medium of the RJPp. 131
Time of Administration of the RJPp. 135
Realistic Recruitment and the Communicative Organizationp. 135
Summaryp. 136
Socialization of New Membersp. 139
The Need for Informationp. 140
Organizational Assimilationp. 144
Anticipatory Socializationp. 145
Organizational Encounterp. 145
Metamorphosisp. 146
Criticisms of the Assimilation Approachp. 147
Organizational Socializationp. 148
Factors Affecting Socialization: Loyalty and Congruencyp. 148
Socialization Processesp. 150
Summaryp. 154
Conflict in the Organizationp. 157
Defining Conflictp. 158
How Does a Conflict Start?p. 159
Negative Consequences of Conflictp. 160
Negative Consequencesp. 160
Positive Consequences of Conflictp. 161
Factors Influencing Conflictp. 161
Conflict Stylesp. 162
Relationship Between a Superior's Conflict Styles and Rewards for Subordinatesp. 165
Diversity and Gender as Related to Conflict Stylesp. 165
Disputes and Negotiationp. 166
Conflict Management and Resolution Skillsp. 167
Summaryp. 170
Superior-Subordinate Communicationp. 173
Nature and Importance of the Superior-Subordinate Relationshipp. 175
The Prevalence of Misunderstandings in the Superior-Subordinate Relationshipp. 176
A Dyadic View of the Superior-Subordinate Relationshipp. 179
Trait Researchp. 180
Behavior Researchp. 180
Leader-Member Exchange Theoryp. 181
Communication Activities: Superior to Subordinatep. 184
Trustp. 184
Immediacyp. 185
Feedbackp. 185
Compliance-Gainingp. 188
Communication Activities: Subordinate to Superiorp. 189
Upward Influencep. 189
Women and the Superior-Subordinate Relationshipp. 190
Summaryp. 192
Peer and Co-worker Communicationp. 193
Nature of Relationships in Organizationsp. 194
Principles of Developing Work Relationshipsp. 195
Proxemics Affect Relationship Developmentp. 195
Relationship Communication Conveys Information and Imposes Behaviorp. 195
Relationships Can Be Symmetrical or Complementaryp. 196
Each Partner Has Different Interpersonal Needsp. 196
Co-workers Can Have More Control Over Each Other Than Can Supervisorsp. 197
Relationship Developmentp. 198
Social-Exchange Theoryp. 200
Positive Consequences of Work Relationshipsp. 200
Negative Consequences of Work Relationshipsp. 201
Strains Caused by Workp. 202
Strains Caused by Friendshipp. 203
Strengthening Work Relationshipsp. 205
Provide Positive Feedbackp. 205
Mediate Conflictp. 205
Discuss Communicationp. 205
Help Manage Relationshipsp. 206
Case Study (Submitted by Phil Modaff)p. 207
Summaryp. 211
Organizational Teamsp. 213
Characteristics of Groupsp. 214
Normsp. 214
Cohesivenessp. 215
Diversityp. 216
Satisfactionp. 217
Groupthinkp. 217
Stressp. 218
Stucknessp. 219
Relational Communication in Groupsp. 219
Decision Makingp. 221
Ethics and Computer-Supported Decision Makingp. 221
Effective Teamsp. 222
Suggestions for Team Membersp. 224
Suggestions for Organizationsp. 225
Summaryp. 225
Communication Technology in the Organizationp. 227
An Overview of Communication Technologyp. 227
Voice Mailp. 228
E-mailp. 230
Teleconferences and Compressed Videop. 232
Computer-Mediated Groupsp. 232
Virtual Realityp. 233
Criteria for Selection of Mediated Communicationp. 234
Fear of Technology and the Impact of Technology on Relationshipsp. 237
Summaryp. 238
Postscriptp. 239
Subject Indexp. 243
Referencesp. 251
Table of Contents provided by Syndetics. All Rights Reserved.

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