Organizational Communication Approaches and Processes (with InfoTrac)

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  • Format: Hardcover
  • Copyright: 8/29/2002
  • Publisher: Wadsworth Publishing
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Miller's text presents organizational communication from both a communication and managerial perspective. Her writing style and consistent use of examples and case studies results in a text that undergraduates students will find easy to understand.

Table of Contents

1. Classical Approaches
The Machine Metaphor of Organizing/ Henri Fayol's Theory of Classical Management/ Max Weber's Theory of Bureaucracy/Frederick Taylor's Theory of Scientific Management/ Communication in Classical Approaches/ Classical Management in Organizations Today
2. Human Relations Approaches
From Classical Theory to Human Relations: The Hawthorne Studies/ Theories of the Human Relations Movement/ Communication in Human Relations Approaches/ The Human Relations Approach in Organizations Today
3. Human Resources Approaches
Impetus for the Human Resources Approach/ Founding Theories of the Human Resources Approach/ Communication in Human Resources Organizations/ Human Resources Organizations Today
4. Systems Approaches
The Systems Metaphor and Systems Concepts/ Two Systems Theories/ Methods for Studying Organizational Systems
5. Cultural Approaches
Perspective Views of Culture/ Alternative Approaches to Culture/ Schein's Model of Organizational Culture/ Methods for Studying Organizational Culture
6. Critical Approaches
Critical Approaches/ Two Critical Approaches in Communication/ Research Methodology in the Critical Approach
7. Socialization Processes
Models of Organizational Socialization/ Communication Processes During Assimilation
8. Performance Control Processes
Controlling Performance in Organizational Settings/ Communicative Processes of Performance Control
9. Decision-Making Processes
Models of the Decision-Making Processes/ Descriptive Research on Organizational Decision Making/ Small-Group Decision Making/ Participation in Decision Making
10. Conflict Management Processes
Conceptualizing the Conflict Process/ Managing Organizational Conflict/ Influences on the Conflict Management Process
11. Stress and Social Support Processes
Basic Terminology and Distinctions/ Communication as a Cause of Burnout/ Communication and Coping with Burnout
12. Diversity Management Processes
Women and Minorities in Today's Organizations/ The Multicultural Organization
13. External Communication Processes
The Organizational Environment/ External Communication Functions/ Organizational Boundary-Spanners
14. Technological Processes
Types of Organizational Communication Technology/ Theories of Communication Media Usage/ Effects of Organizational Communication Technology

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