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Organizational Communication With Infotrac: Approaches and Processes,9780534561444
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Organizational Communication With Infotrac: Approaches and Processes

by
Edition:
3rd
ISBN13:

9780534561444

ISBN10:
0534561446
Format:
Paperback
Pub. Date:
8/29/2002
Publisher(s):
Wadsworth Publishing
List Price: $78.66

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This is the 3rd edition with a publication date of 8/29/2002.
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  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.

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Summary

Miller's text presents organizational communication from both a communication and managerial perspective. Her writing style and consistent use of examples and case studies results in a text that undergraduates students will find easy to understand.

Table of Contents

Section A: FOUNDING APPROACHES
1. Classical Approaches
The Machine Metaphor of Organizing/ Henri Fayol's Theory of Classical Management/ Max Weber's Theory of Bureaucracy/Frederick Taylor's Theory of Scientific Management/ Communication in Classical Approaches/ Classical Management in Organizations Today
2. Human Relations Approaches
From Classical Theory to Human Relations: The Hawthorne Studies/ Theories of the Human Relations Movement/ Communication in Human Relations Approaches/ The Human Relations Approach in Organizations Today
3. Human Resources Approaches
Impetus for the Human Resources Approach/ Founding Theories of the Human Resources Approach/ Communication in Human Resources Organizations/ Human Resources Organizations Today
Section B: CONTEMPORARY APPROACHES
4. Systems Approaches
The Systems Metaphor and Systems Concepts/ Two Systems Theories/ Methods for Studying Organizational Systems
5. Cultural Approaches
Perspective Views of Culture/ Alternative Approaches to Culture/ Schein's Model of Organizational Culture/ Methods for Studying Organizational Culture
6. Critical Approaches
Critical Approaches/ Two Critical Approaches in Communication/ Research Methodology in the Critical Approach
Section C: ENDURING PROCESSES
7. Socialization Processes
Models of Organizational Socialization/ Communication Processes During Assimilation
8. Performance Control Processes
Controlling Performance in Organizational Settings/ Communicative Processes of Performance Control
9. Decision-Making Processes
Models of the Decision-Making Processes/ Descriptive Research on Organizational Decision Making/ Small-Group Decision Making/ Participation in Decision Making
10. Conflict Management Processes
Conceptualizing the Conflict Process/ Managing Organizational Conflict/ Influences on the Conflict Management Process
Section D: EMERGING PROCESSES
11. Stress and Social Support Processes
Basic Terminology and Distinctions/ Communication as a Cause of Burnout/ Communication and Coping with Burnout
12. Diversity Management Processes
Women and Minorities in Today's Organizations/ The Multicultural Organization
13. External Communication Processes
The Organizational Environment/ External Communication Functions/ Organizational Boundary-Spanners
14. Technological Processes
Types of Organizational Communication Technology/ Theories of Communication Media Usage/ Effects of Organizational Communication Technology


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