OS X Support Essentials 10.11 - Apple Pro Training Series (includes Content Update Program) Supporting and Troubleshooting OS X El Capitan

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  • Edition: 1st
  • Format: Paperback
  • Copyright: 12/22/2015
  • Publisher: Peachpit Pr
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Supplemental Materials

What is included with this book?

  • The eBook copy of this book is not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.


This is the official curriculum of the Apple El Capitan 101: OS X Support Essentials 10.11 course and preparation for Apple Certified Support Professional (ACSP) 10.11 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize OS X El Capitan. This guide provides comprehensive coverage of El Capitan and is part of the Apple Pro Training series–the only Apple-certified books the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside the El Capitan operating system. Readers will find in-depth, step-by-step instruction on everything from installing and configuring El Capitan to managing networks and system administration. Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more–all on your way to preparing for the industry-standard ACSP certification. 

  • Covers updated system utilities and new features of OS X El Capitan.
  • Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more.
  • Focused lessons take you step by step through practical, real-world tasks.
  • Lesson files and bonus material available for download–including lesson review questions summarizing what you’ve learned to prepare you for the Apple certification exam.
  • Web Edition provides full text of the book as part of our Content Update Program with revised content for significant software updates.
This book is part of Peachpit’s Content Update Program.  As Apple updates features of OS X El Capitan, sections of this book may be updated or new sections may be added to cover significant updates to the software. The updates will be delivered to you via a free Web Edition of this book, which can be accessed with any Internet connection. For details about accessing the Web Edition, please see the "About This Guide" section of your book.

Author Biography

Kevin M. White has been an Apple Certified Trainer since 2000 and is a regular presenter at industry events. Kevin co-authored his first book in 2005 and has subsequently authored or co-authored several books including OS X Support Essentials 10.10 and Managing Apple Devices. Kevin also serves the Apple community through his company, Macjutsu Inc., which is dedicated to sharing knowledge of the “Apple way.”

Gordon Davisson has spent over 20 years working with Apple hardware and software and designing and implementing networking solutions. An Apple Certified System Administrator, Gordon has also been an Apple Certified Trainer since 2002 and is currently a consultant and instructor teaching multiple Mac and OS X courses. Gordon was the co-author of OS X Support Essentials 10.10.

Table of Contents

About This Guide

Installation and Configuration

1 I Install OS X El Capitan

2 Setup and Configure OS X

3 Use OS X Recovery

4 Update OS X


User Accounts

5 Manage User Accounts

6 Manage User Home Folders

7 Manage System Security

8 Manage Keychain


File Systems

9 Manage File Systems and Storage

10 Manage FileVault

11 Manage Permissions and Sharing


Data Management

12 Use Hidden Items, Shortcuts, and Archives

13 Manage System Resources

14 Use Metadata and Spotlight

15 Manage Time Machine


Applications and Processes

16 Install Applications

17 Manage Documents

18 Manage and Troubleshoot Applications


Network Configuration

19 Manage Basic Network Settings

20 Manage Advanced Network Settings

21 Troubleshoot Network Issues


Network Services

22 Manage Network Services

23 Use Host Sharing and Personal Firewall


System Management

24 Troubleshoot Peripherals

25 Manage Print and Scan

26 Troubleshoot Startup and System Issues




Appendix A Lesson Review Questions and Answers (ONLINE)

Appendix B Additional Resources (ONLINE)



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