did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

We're the #1 textbook rental company. Let us show you why.

9780399156403

Outstanding! : 47 Ways to Make Your Organization Exceptional

by
  • ISBN13:

    9780399156403

  • ISBN10:

    0399156402

  • Format: Hardcover
  • Copyright: 2010-01-07
  • Publisher: Putnam Adult

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Purchase Benefits

  • Free Shipping Icon Free Shipping On Orders Over $35!
    Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • eCampus.com Logo Get Rewarded for Ordering Your Textbooks! Enroll Now
List Price: $21.95 Save up to $5.49
  • Buy Used
    $16.46

    USUALLY SHIPS IN 2-4 BUSINESS DAYS

Supplemental Materials

What is included with this book?

Summary

"Outstanding! hits the nail on the head in every way: Practical content, terrific stories, and an easy read. Miller has provided a road map for organizations to become exceptional--just follow the path laid out. Definitely a must read!" --Dave Ramsey, author of Total Money Makeover and host of The Dave Ramsey Show

Outstanding means being superior, striking, exceptional, clearly noticeable—essentially, standing out. People are attracted to outstanding organizations. They want to buy from them, sell to them, invest in them, volunteer at them, and work for them. And as we close out the first decade of the twenty-first century, what better time than this to consider new ideas and implement ways to become better at everything we do so that we can have an outstanding 2010!

Every day outstanding organizations do things and promote values that ensure they will retain customers, grow revenues, increase market share, and build their reputations. People in these organizations hold values and take actions-- individually and collectively--that are not always easy or obvious but are fundamentally powerful.

Informed by his own commitment to the concept of personal accountability and enlivened by compelling true stories from exceptional organizations, in this insightful and accessible book John Miller identifies the principles and behaviors that distinguish such organizations from the pack and provides readers with ways to integrate them into their own work.

With its pithy entries that carry significant impact, Outstanding is by turns a playbook, a guide, and an inspiration. It is filled with practical ideas that can--and should--be used every single day by individuals and teams from the boardroom to the stockroom for creating a distinguished organization with which customers and stakeholders will want to work.

Author Biography

John G. Miller, a Cornell University graduate and founder of QBQ, Inc., has worked with hundreds of Fortune 500 companies and governmental and nongovernmental organizations and thousands of individuals to help them make personal accountability a core value--and become outstanding. Miller, who has appeared on national television and radio, is the author of the bestselling QBQ! The Question Behind the Question and Flipping the Switch: Five Keys to Success at Work and in Life. He lives in Denver with his wife, Karen. They have seven children.

Table of Contents

Introductionp. xi
Be Fastp. 1
Be Humblep. 5
Keep the Mission "Top of Mind"p. 9
Get Actions in Line with Valuesp. 14
See Everyone as a Customerp. 19
Fight the Fat-In Good Times or Badp. 22
Give People Tools, Not Slogansp. 25
Make Meetings Meaningfulp. 29
Speak Up!p. 34
Set the Cultural Tonep. 38
Don't Speak in Codep. 43
Value Ideas over Politicsp. 47
Forgive Mistakesp. 50
Compete with Competitors, Not Each Otherp. 54
Do What You Promisep. 57
Hire Characterp. 60
Believe or Leavep. 65
Make No Excuses!p. 70
Celebratep. 76
Be Flexible: Put People Before Policiesp. 79
Succeed with What You Havep. 84
Work!p. 87
Remember, People Want to Winp. 92
Never Forget Who Pays the Billsp. 98
Manage!p. 102
Stand Behind Your Stuffp. 105
Develop Managersp. 110
Let Every Player Countp. 113
Speak Well: Make the Right Impressionp. 116
Choose to Changep. 122
Have the Right People Make the Right Decisionsp. 125
Elevate the Conversationp. 129
Fire Customers! (If Necessary)p. 135
Trainp. 138
Encourage One Anotherp. 149
Listen in All Directionsp. 152
Coach, Moment to Momentp. 157
Be Coachablep. 161
Someone Needs to Be the Bossp. 165
Seek No Culpritsp. 168
Skip the Vision Thingp. 173
Treat Vendors like Peoplep. 178
Stay Alarmedp. 181
Tend to the Little Thingsp. 185
Put Performance Before Titlesp. 187
Don't Stagnate: Turnover Can Be a Good Thingp. 192
Try! Risk! Grow!p. 195
Be Outstandingp. 198
The Story Behind the Storyp. 204
Table of Contents provided by Ingram. All Rights Reserved.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Rewards Program