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Pearson’s Comprehensive Medical Assisting, Third Edition, provides students with the right procedural, people, and professional skills needed to succeed in the medical assisting profession.
Teaching and Learning Experience
Offers a step-by-step, competency-based approach that covers virtually all facets of the medical assisting profession:
- Procedural Skills—Speaks directly to the medical assisting student, presenting all the procedures and tasks that are relevant to the medical assistant role.
- People Skills—Covers people and communication skills that are essential to being a successful medical assistant.
- Professional Skills—Instills concepts and critical thinking skills needed to succeed as a medical assistant professional.
Ed.D., MSN, CNE (NLN), RN-BC (PMH), RNC-AWHC, CMA (AAMA) Nina Beaman has been a Certified Medical Assistant since 1994 and has participated actively on the local, state, and national levels of the American Association of Medical Assistants. She is also a triple-certified Registered Nurse with certifications in Nursing Education, Psychiatric/Mental Health and Ambulatory Women’s Health. She completed her doctoral dissertation on "Using Disaster Simulation to Promote Volunteerism in Medical Assisting Students." Dr. Beaman teaches at Aspen University and Independence University. Nina owns a Consulting firm, Positive Transitions, where she provides crisis intervention, education, curriculum development, continuing education review, and violence prevention training. A popular speaker and author, she writes on her farm in the Shenandoah Valley of Virginia. In her spare time, she works as a forensic nurse consultant and disaster expert.
Kristiana D. Routh
Kristiana D. Routh is a Registered Medical Assistant through American Medical Technologists. Kristiana has worked in the healthcare field for over 14 years and has a passion to see the field of medical assisting grow and develop. Her experience in the educational field of medical assisting includes teaching, curriculum development, working closely with accrediting bodies, and writing multiple textbook and supplemental resources for both instructors and students. Kristiana also owns her own business, Allied Health Consulting Services. Her business focuses on accreditation trends throughout healthcare, writing and developing educational content for the field of medical assisting, and also project management services for physicians and health care facilities. Kristiana and her family live in Girard, Pennsylvania near beautiful Lake Erie.
Lorraine M. Papazian-Boyce, MS, CPC
AHIMA-Approved ICD-10-CM/PCS Trainer Lorraine M. Papazian-Boyce is an award-winning author and instructor. She authored the Pearson text ICD-10-CM/PCS Coding: A Map for Success, which received the Most Promising New Textbook Award—2013 from the Textbook and Academic Authors Association. She was named Educator of the Year — Instruction — 2011 by Career Education Corporation (CEC).Lorraine has taught at several career colleges, both traditional and online. She has over 30 years of experience in healthcare administration as office manager; biller and coder; management consultant to hospitals, nursing homes, and physicians; and former owner of a medical billing and coding service. Lorraine has contributed to numerous textbooks and journals in the health professions field and is a nationally-known speaker. She holds a M.S. in Health Systems Management; the CPC credential; and is an AHIMA-Approved ICD-10-CM/PCS Trainer and Ambassador.
Janet R. Sesser
Janet R. Sesser, a Registered Medical Assistant with American Medical Technologists, holds a Master of Science in Health Education and Bachelor of Science in Health Care Management. Her background includes many years working as a practicing medical assistant for various types of practices and as a cardiopulmonary technician. For the past 25 years, she has worked in postsecondary education teaching and writing allied health curricula. Sesser is very involved with American Medical Technologists, serving as an elected member of the AMT Board of Directors. She is a recipient of the Medallion of Merit Award, the highest honor bestowed by AMT to a medical assistant, and she is a frequent presenter at national medical conferences.
Ron Maly currently holds certifications as a RMA (AMT) and CPhT (PTCB). He obtained his B.S. degree in Biology, Natural Science and Pre-Med with a minor in Chemistry from Midland Lutheran College in Fremont, Nebraska in 1989. In 1991 he received his M.A. degree (with thesis) in Biology from the University of Nebraska at Omaha. The abstract from his thesis has been nationally published. In 1992 Ron was employed with Harris Laboratories (currently Celerion) in Lincoln, NE as a Chemist and later as a Validation Scientist. In his seven years with Harris Laboratories, Ron had numerous scientific papers on LC/MS/MS pharmaceutical-based research presented at national conferences. In 1999 Ron began working as a medical assistant/histotechnologist for a Moh’s micrographic surgeon in Omaha, NE. During this time he also began working part-time as a pharmacy technician. From 2005 to present, Ron has taught at the college level as a Pharmacy Technician Program Coordinator for Hamilton College/Kaplan University, Council Bluffs, IA; Medical Assisting Program Coordinator and Medical Billing and Coding Coordinator at the Omaha School of Massage and Healthcare of Herzing University, Omaha, NE and is currently the Medical Assisting Program Coordinator and Interim Pharmacy Technician Program Coordinator for National American University, Bellevue, NE.
Table of Contents
UNIT ONE: Introduction to Health Care
1 Medical Assisting: The Profession
2 Medical Science: History and Practice
3 Medical Law and Ethics
4 Medical Terminology
5 Communication: Verbal and Nonverbal
6 The Office Environment
7 Telephone Techniques
UNIT TWO: Administrative Medical Assisting
8 Patient Reception
9 Appointment Scheduling
10 Office Facilities, Equipment, and Supplies
11 Written Communication
12 Computers in the Medical Office
13 Managing Medical Records
14 Electronic Medical Records
15 Fees, Billing, Collections, and Credit
16 Financial Management
17 Medical Insurance
18 Medical Insurance Claims
19 Medical Coding
20 Medical Office Management
UNIT THREE: Anatomy and Physiology
21 Body Structure and Function
22 The Integumentary System
23 The Skeletal System
24 The Muscular System
25 The Nervous System
26 The Special Senses
27 The Circulatory System
28 The Immune System
29 The Respiratory System
30 The Digestive System
31 The Urinary System
32 The Endocrine System
33 The Reproductive System
UNIT FOUR: Clinical Medical Assisting
34 Infection Control
35 Vital Signs
36 Assisting with Physical Examinations
37 Assisting with Medical Specialties
38 Assisting with Reproductive and Urinary Specialties
39 Assisting with Eye and Ear Care
40 Assisting with Life Span Specialties: Pediatrics
41 Assisting with Life Span Specialties: Geriatrics
42 Assisting with Minor Surgery
43 Assisting with Medical Emergencies and Emergency Preparedness
44 The Clinical Laboratory
50 Pulmonary Function
51 Physical Therapy and Rehabilitation
52 Math for Pharmacology
54 Administering Medications
55 Patient Education
57 Mental Health
UNIT FIVE: Career Assistance
59 Externship and Career Opportunities