People Skills Third Edition

by Thompson, Neil

• ISBN13: 9780230221123
• ISBN10: 0230221122
• Edition: 3rd
• Format: Paperback
• Copyright: 2009-05-15
• Publisher: Palgrave Macmillan

Summary

The new edition of this popular and successful text continues to offer a comprehensive introduction to the diverse field of people skills. Thoroughly updated, it boasts six completely new chapters with relevance to a wide range of occupations and environments. This book will be an essential companion to all students in helping professions.

Author Biography

Neil Thompson has over thirty years experience in the helping professions as a practitioner, manager, educator, author, editor and consultant. He is now a sought-after independent trainer, consultant and conference speaker with Avenue Consulting Ltd (www.anvenueconsulting.co.uk). He is Professor of Social Work and Well-being at Liverpool Hope University and is the editor of the free quarterly e-newsletter, Well-being (www.well-being.org.uk). Neil has over 100 publications to his name, including best-selling books, papers in learned journals and training and open learning materials. His website address is: www.neilthompson.info.

Table of Contents

List of figures	p. ix
Preface to the third edition	p. x
Acknowledgements	p. xii
About the author	p. xiii
Introduction	p. xiv
Personal effectiveness
Self-awareness	p. 3
Time management	p. 12
Stress management	p. 22
Information management	p. 30
Assertiveness	p. 38
Beating the bully	p. 47
Using supervision	p. 55
Being creative	p. 64
Continuous professional development	p. 72
Being realistic	p. 80
Interaction skills
Valuing diversity	p. 91
Verbal communication	p. 102
Nonverbal communication	p. 113
Written communication	p. 123
Interviewing	p. 135
Influencing skills	p. 146
Leadership	p. 154
Handling feelings	p. 163
Handling conflict	p. 173
Multidisciplinary working	p. 183
Intervention skills
Anti-discriminatory practice	p. 195
Being systematic	p. 205
Assessment	p. 215
Planning	p. 226
Decision making	p. 235
Managing risk	p. 244
Review and evaluation	p. 253
Ending	p. 263
Responding to trauma: Promoting healing and recovery	p. 272
Reflective practice	p. 280
Conclusion	p. 289
Guide to further reading	p. 294
Guide for tutors and trainers	p. 305
References	p. 310
Index	p. 314
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