Complete with robust instructions for conducting a PeopleSmart Workshop, a sample Participant Workbook and People Quotient Scale, the PeopleSmart book, and a CD-ROM with a PowerPoint? presentation and video cases, this package will help you bring out the best in yourself, your colleagues, customers, direct reports, and bosses. Participants will master eight essential skills:1. Understanding people. 2. Expressing thoughts and feelings clearly. 3. Speaking up when your needs are not being met. 4. Asking for feedback from others and giving them quality feedback in return. 5. Influencing how others think and act. 6. Bringing conflicts to the surface and getting them resolved. 7. Collaborating with others as opposed to doing things by yourself. 8. Shifting gears when relationships are unproductive.This comprehensive interpersonal skills training program can be conducted in twelve hours, contains ten modules, and features ?active training? techniques which minimize lecturing and maximize learning. Much of the program is based on practicing skills applicable to actual work experiences. Designed to encourage participation, increase retention, and promote immediate application, PeopleSmart can be used to supplement existing skills training programs or as a foundation of an entirely new program.