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The Right Phrase for Every Situation...Every TimeGenerating honest, no-nonsense feedback through well-written surveys is the first step to dramatically increasing employee engagement, commitment, loyalty--and your company's bottom line.Perfect Phrases for Writing Employee Surveysprovides the tools for crafting precisely phrased surveys to deliver accurate information, so you can adjust your organization's practices accordingly. Inside are hundreds of words, phrases, and examples that remove the guesswork from an otherwise daunting process. This handy, time-saving guide helps you write surveys that measure: Employee Engagement Leadership and Management Company Values and Ethics Organizational Culture Satisfaction with Work Environment Career DevelopmentJohn Kadoris the author of several McGraw-Hill titles, including301 Best Questions to Ask on Your InterviewandThe Manager's Book of Questions.Katherine J. Armstrongis a corporate communications consultant and business book editor.
John Kador is the author of several McGraw-Hill titles, including Pricing With Confidence, How to Ace the Brainteaser Interview, 201 Best Questions to Ask on Your Interview, and The Manager's Book of Questions. He divides his time between writing books and a range of corporate writing services, including speeches, annual reports, scripts, case histories, white papers, and news releases. His corporate clients include Johnson & Johnson, Pfizer, Adecco, IBM and Sears.
Table of Contents
Introduction Part 1: Four Key Steps Chapter 1: Define survey goals – What do you need to know? Chapter 2: Structure a survey that generate full, clear feedback Chapter 3: Take the survey out for a “test drive.” Chapter 4 : Deliver Survey Results to Management in an easy to interpret format and a timely manner Part 2: Anatomy of an Effective Survey Chapter 5: Braoad Questions Chapter 6: Industry-specific Questions Chapter 7: Company-Specific Questions Chapter 8: Change or Problem-specific Questions Chapter 9: Other feedback Chapter 10: Survey dos and don’ts Part 3: Chapter 10: Reporting Survey Results to Management Chapter 11: How to Relay Findings Back to Your Employees