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What version or edition is this?
This is the 1st edition with a publication date of 3/11/2013.
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- The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
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Mapping and measuring techniques are particularly useful when determining how something'flows' through time and space. Yet systems and their associated processes occur over widely varying spatial and temporal scales.Based on the author's more than three decades of experience helping clients across various industries to better understand, measure, and improve the performance of their processes, this book provides performance maps that can be used as templates for almost every setting. He explains and illustrates their use in a simple and understandable manner.