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This is the 1st edition with a publication date of 3/11/2013.
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Mapping and measuring techniques are particularly useful when determining how something'flows' through time and space. Yet systems and their associated processes occur over widely varying spatial and temporal scales.Based on the author's more than three decades of experience helping clients across various industries to better understand, measure, and improve the performance of their processes, this book provides performance maps that can be used as templates for almost every setting. He explains and illustrates their use in a simple and understandable manner.