More New and Used
from Private Sellers
Questions About This Book?
Why should I rent this book?
Renting is easy, fast, and cheap! Renting from eCampus.com can save you hundreds of dollars compared to the cost of new or used books each semester. At the end of the semester, simply ship the book back to us with a free UPS shipping label! No need to worry about selling it back.
How do rental returns work?
Returning books is as easy as possible. As your rental due date approaches, we will email you several courtesy reminders. When you are ready to return, you can print a free UPS shipping label from our website at any time. Then, just return the book to your UPS driver or any staffed UPS location. You can even use the same box we shipped it in!
What version or edition is this?
This is the 1st edition with a publication date of 6/9/2009.
What is included with this book?
- The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
- The Used copy of this book is not guaranteed to include any supplemental materials. Typically, only the book itself is included.
- The Rental copy of this book is not guaranteed to include any supplemental materials. You may receive a brand new copy, but typically, only the book itself.
- The eBook copy of this book is not guaranteed to include any supplemental materials. Typically only the book itself is included.
Personal Conflict Managementutilizes a modernized theory/skill approach to interpersonal conflict, placing equal emphasis on the theoretical and practical. Supporting the notion that there is not one correct approach to conflict management, and utilizing the authorsrs" shared experiences as mediators and organizational facilitators, this book demonstrates the value of collaborative models for resolving conflict and the necessity and benefits in understanding competitive approaches. Through the inclusion of both competitive and cooperative theories, the authors present contrasting perspectives of conflict management. Beginning with an introduction to conflict, the book examines the major approaches and theories of conflict management. Following a discussion of the causes and variables which exist within conflicts, the skills necessary for conflict management are analyzed, including listening, the ability to seek information, the importance of understanding personality types and behavior patters, negotiation, and conflict assessment. The final two sections of the book take the reader beyond the basics, exploring the difficulties encountered in conflict management, the aftermath to a conflict, and conflicts in context, applying the theoretical concepts to everyday situations.
Table of Contents
|Interpersonal Conflict Causes and Patterns|
|Conflict in Everyday Life|
|Why Study Conflict|
|General Assumptions about Interpersonal Conflict|
|Beneficial Aspects of Interpersonal Conflict|
|Defining Interpersonal Conflict|
|Interpersonal Conflict is Different from Argument|
|Major Approaches to Conflict Management|
|The Purpose of Theory|
|Nature vs. Nurture|
|Theories Influencing Conflict Management Studies|
|Competitive and Cooperative Approaches|
|The Competitive Approach|
|The Cooperative Approach|
|When Worlds Collide|
|Supportive and Defensive Climates|
|Causes of Conflict|
|Conflict Topics are Not Necessarily Conflict Causes|
|Conflict Behaviors Are Motivated by Reasons that Make Sense|
|Conflict Behaviors are Learned|
|Goal Interference Causes Conflict|
|Perception Patterns Affect How Goals Are Interpreted|
|Goals are Dynamic|
|Skills to Enhance Goals Analysis and Development|
|Interpersonal Conflict Variables|
|Variables in Interpersonal Conflict|
|Conflict Management Variables|
|Sources of Conflict Patterns|
|Conflict Management Skills|
|Listening and Seeking Information|
|An Introduction to Listening|
|Types of Listening|
|Effective Listening Skills for Conflict Managers|
|Styles and Behavior Patterns|
|What is Style?|
|Conflict Management Styles|
|Communication Behaviors that Affect Conflict Management|
|Functional vs. Dysfunctional Styles|
|The Worlds of Negotiation|
|Moving from Competitive to Collaborative|
|Additional Negotiation Variables|
|Understanding Conflict from the Inside Out|
|Conflict Assessment: First Level Tools|
|Conflict Assessment: Comprehensive Conflict Checklist|
|Concept-Based Analysis Tools|
|Creating an Analysis Tool|
|Transformation is the Key|
|Beyond the Basics|
|Difficult People and Bullies|
|An Overview of Difficult Encounters|
|Critical Lessons About Difficult Encounters|
|Specific Difficult Encounters|
|Bullying and Violence|
|Moving Beyond Self Help|
|Approaches to Solving Conflict|
|Third Party Resolution Processes|
|The Balanced Model of Mediation|
|Managing the Aftermath: Anger, Apology, Forgiveness, and Reconciliation|
|Conflict in Context|
|Family Communication and Conflict|
|The Family as a Communication System|
|What is a Family?|
|Satisfaction in Marriages and Families|
|Conflict in the Family|
|Conflict Management Skills for Families|
|Conflict at the Workplace|
|The Workplace is a Unique Context|
|The Nature of Groups|
|Conflict in the Work Setting|
|Preventing and Managing Conflict at Work|
|Conflict Management Systems|
|Conflict and Society|
|Politics as Personal|
|Values, Beliefs, and Attitudes|
|Identify (Face) Threats|
|Means of Managing Social Conflict|
|Strategies of Group Movements|
|Reframing Social Conflict|
|A Six Step Method for Managing the Difficult Person Encounter|
|The University Chain of Command|
|The Meeting Manager|
|Essential Skills to Prevent and Moderate Conflict|
|A Lifetime of Predictable Conflicts|
|Sample Mediation Case|
|Media and Family Conflict|
|Table of Contents provided by Publisher. All Rights Reserved.|