(0) items

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Personal Conflict Management: Theory and Practice,9780205499885
This item qualifies for

Your order must be $59 or more, you must select US Postal Service Shipping as your shipping preference, and the "Group my items into as few shipments as possible" option when you place your order.

Bulk sales, PO's, Marketplace Items, eBooks, Apparel, and DVDs not included.

Personal Conflict Management: Theory and Practice



by ;
Nonspecific Binding
Pub. Date:
List Price: $95.95

Rent Textbook


Buy Used Textbook

Usually Ships in 2-3 Business Days



New Textbook

We're Sorry
Sold Out

More New and Used
from Private Sellers
Starting at $53.49

Questions About This Book?

Why should I rent this book?

Renting is easy, fast, and cheap! Renting from can save you hundreds of dollars compared to the cost of new or used books each semester. At the end of the semester, simply ship the book back to us with a free UPS shipping label! No need to worry about selling it back.

How do rental returns work?

Returning books is as easy as possible. As your rental due date approaches, we will email you several courtesy reminders. When you are ready to return, you can print a free UPS shipping label from our website at any time. Then, just return the book to your UPS driver or any staffed UPS location. You can even use the same box we shipped it in!

What version or edition is this?

This is the 1st edition with a publication date of 6/16/2009.

What is included with this book?

  • The Used copy of this book is not guaranteed to include any supplemental materials. Typically, only the book itself is included.
  • The Rental copy of this book is not guaranteed to include any supplemental materials. You may receive a brand new copy, but typically, only the book itself.
  • The eBook copy of this book is not guaranteed to include any supplemental materials. Typically only the book itself is included.


Personal Conflict Managementutilizes a modernized theory/skill approach to interpersonal conflict, placing equal emphasis on the theoretical and practical. Supporting the notion that there is not one correct approach to conflict management, and utilizing the authorsrs" shared experiences as mediators and organizational facilitators, this book demonstrates the value of collaborative models for resolving conflict and the necessity and benefits in understanding competitive approaches. Through the inclusion of both competitive and cooperative theories, the authors present contrasting perspectives of conflict management. Beginning with an introduction to conflict, the book examines the major approaches and theories of conflict management. Following a discussion of the causes and variables which exist within conflicts, the skills necessary for conflict management are analyzed, including listening, the ability to seek information, the importance of understanding personality types and behavior patters, negotiation, and conflict assessment. The final two sections of the book take the reader beyond the basics, exploring the difficulties encountered in conflict management, the aftermath to a conflict, and conflicts in context, applying the theoretical concepts to everyday situations.

Table of Contents

Interpersonal Conflict Causes and Patterns
Conflict in Everyday Life
Why Study Conflict
General Assumptions about Interpersonal Conflict
Beneficial Aspects of Interpersonal Conflict
Defining Interpersonal Conflict
Interpersonal Conflict is Different from Argument
Major Approaches to Conflict Management
The Purpose of Theory
Nature vs. Nurture
Communication Theory
Theories Influencing Conflict Management Studies
Emerging Theories
Competitive and Cooperative Approaches
The Competitive Approach
The Cooperative Approach
When Worlds Collide
Supportive and Defensive Climates
Causes of Conflict
Conflict Topics are Not Necessarily Conflict Causes
Conflict Behaviors Are Motivated by Reasons that Make Sense
Conflict Behaviors are Learned
Goal Interference Causes Conflict
Perception Patterns Affect How Goals Are Interpreted
Goals are Dynamic
Skills to Enhance Goals Analysis and Development
Interpersonal Conflict Variables
Variables in Interpersonal Conflict
Conflict Management Variables
Sources of Conflict Patterns
Conflict Management Skills
Listening and Seeking Information
An Introduction to Listening
Types of Listening
Effective Listening Skills for Conflict Managers
Styles and Behavior Patterns
What is Style?
Personality Styles
Conflict Management Styles
Communication Behaviors that Affect Conflict Management
Emotional Intelligence
Functional vs. Dysfunctional Styles
The Worlds of Negotiation
Competitive Negotiation
Cooperative Negotiation
Moving from Competitive to Collaborative
Additional Negotiation Variables
Conflict Assessment
Understanding Conflict from the Inside Out
Conflict Assessment: First Level Tools
Conflict Assessment: Comprehensive Conflict Checklist
Concept-Based Analysis Tools
Creating an Analysis Tool
Transformation is the Key
Beyond the Basics
Difficult People and Bullies
An Overview of Difficult Encounters
Critical Lessons About Difficult Encounters
Specific Difficult Encounters
Bullying and Violence
Moving Beyond Self Help
Approaches to Solving Conflict
Conflict Coaching
Third Party Resolution Processes
Mediator Responsibilities
Mediator Approaches
The Balanced Model of Mediation
Managing the Aftermath: Anger, Apology, Forgiveness, and Reconciliation
Conflict in Context
Family Communication and Conflict
The Family as a Communication System
What is a Family?
Satisfaction in Marriages and Families
Conflict in the Family
Conflict Management Skills for Families
Conflict at the Workplace
The Workplace is a Unique Context
Workplace Communication
The Nature of Groups
Conflict in the Work Setting
Preventing and Managing Conflict at Work
Group Conflict
Conflict Management Systems
Conflict and Society
Politics as Personal
Values, Beliefs, and Attitudes
Identify (Face) Threats
Means of Managing Social Conflict
Strategies of Group Movements
Reframing Social Conflict
A Six Step Method for Managing the Difficult Person Encounter
The University Chain of Command
The Meeting Manager
Essential Skills to Prevent and Moderate Conflict
A Lifetime of Predictable Conflicts
Sample Mediation Case
Media and Family Conflict
Table of Contents provided by Publisher. All Rights Reserved.

Please wait while the item is added to your cart...