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Personal Development For Life And Work,9780538441483
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Personal Development For Life And Work

by
Edition:
9th
ISBN13:

9780538441483

ISBN10:
0538441488
Format:
Paperback
Pub. Date:
2/25/2005
Publisher(s):
South-Western Educational Pub
List Price: $117.33

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This is the 9th edition with a publication date of 2/25/2005.
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  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
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Summary

Personal Development for Life and Work is designed to help students recognize the important role personal qualities play in the workplace. Successful attitudes, interpersonal skills, critical thinking skills, and strong work ethics are qualities today's employer's seek and demand. This book focuses on preparing entry-level workers for success in the workplace with an interactive format that provides students with the framework for successful skill development.

Table of Contents

Self-Esteem
1(19)
Know Yourself
2(8)
Develop Self-Esteem
2(1)
Face and Accept Realty
3(1)
Masks Off
4(6)
Accept Yourself
10(10)
Failure Can Pave the Way to Success
10(1)
Be Sensitive to Feedback
11(9)
Self-Improvement
20(23)
Plan to Improve
21(7)
Visualize Your Best Self
22(1)
Long-Term Goals
22(1)
Short-Term Objectives
23(1)
Action Plans
24(4)
Actively Working to Improve Yourself
28(15)
Mentoring and Coaching
28(1)
Counseling
28(1)
Behavior Modification
29(1)
Aptitude and Interest Testing
30(1)
Try-Out Experiences
30(2)
Self-Improvement Action Plans
32(11)
Developing Positive Attitudes
43(24)
How Attitudes Develop
44(4)
Attitudes Defined
44(1)
Attitudes and Image
44(1)
Learning Attitudes
44(4)
Attitudes Are Catching
48(5)
Your Feelings Show
48(1)
Your Attitudes Influence Others
48(5)
Improve Your Attitudes
53(14)
Three Steps to Improve
53(1)
Avoid the Negative
53(2)
Coping with Other People's Negative Attitudes
55(12)
Communication Channels
67(36)
Communication
68(4)
Communication Takes Two
68(4)
Communication Barriers
72(6)
Choice of Words
72(1)
Selective Communication
73(5)
Channel Openers
78(6)
Friendly Attitude
78(1)
Using Positive Persuasion
78(1)
Help the Other Person Feel Important
79(1)
Reward the Positive; Ignore the Negative
79(5)
Communication Styles
84(5)
Passive Communication
84(1)
Aggressive Communication
84(1)
Assertive Communication
85(4)
Listening: A Vital Part of Communication
89(14)
Barriers to Listening
89(1)
Good Listening Skills
90(1)
Separate Facts from Opinions
91(12)
Getting Your Message Across
103(36)
Rules for the Sender
104(4)
Be Clear
104(1)
Say No in a Positive Way
104(4)
Conversational Skills
108(8)
Voice Qualities
108(2)
Don't Talk Too Fast
110(1)
Silence Is Okay
110(1)
Learn to Listen
110(1)
Respect the Space of Others
111(1)
Achieve Eye Contact
112(1)
Let Others Speak
112(1)
Avoid Being Shy
112(4)
Conversation---What Do I Say?
116(6)
Keep Your Statements Pleasant
116(1)
Get Involved
116(1)
Keep an Open Mind
117(1)
Avoid Total Disagreement
117(1)
Encourage Feedback
118(4)
Speaking Before Groups
122(17)
Selecting the Subject
122(1)
Preparing the Speech
123(1)
Presenting the Speech
124(15)
Communicating to Resolve Conflict
139(32)
What Is Conflict?
140(7)
Types of Conflict
140(2)
How to Avoid Conflicts
142(5)
Conflict Phases
147(5)
Phase I---Taking Sides
147(1)
Phase II---Keeping Score
147(1)
Phase III---Showdown
148(1)
Phase IV---Adjustment
148(4)
Handling Conflict Adjustments
152(19)
Negative Conflict Adjustment
152(1)
Positive Conflict Resolution
153(18)
Working with Others
171(38)
Value-Added Qualities
172(8)
Cheerfulness
172(1)
Sense of Humor
173(1)
Tactfulness
174(1)
Empathy and Sympathy
174(2)
Willingness to Participate
176(4)
Negative Traits to Avoid
180(5)
Resentment
180(1)
Irritating Habits
180(1)
Envy and Jealousy
181(1)
Self-Pity
181(4)
Being a Team Player
185(9)
Keys to Getting Along with Others
185(4)
Your Position on the Team
189(1)
Being a Good Team Player
189(5)
Understanding Your Work Group
194(15)
Helping the Problem Coworker
194(1)
Identifying Special Coworkers
195(14)
Getting Along with Your Supervisor
209(40)
Know Your Supervisor
210(8)
A Supervisor is a Real Person
210(1)
Leadership Styles
210(4)
Leadership Style Selection
214(4)
Communicating with Your Supervisor
218(4)
Allow No Surprises
218(1)
Understand Your Supervisor's Communication Style
218(4)
Special Communications with Your Supervisor
222(8)
Take Problems to Your Supervisor
222(1)
Share Your Ideas
223(1)
Ask For a Raise
224(1)
Accept a Compliment
224(6)
What Should You Expect of Your Supervisor?
230(6)
Your Right to Criticism
230(1)
Avoid Negative Reactions to Criticism
230(1)
Handling Criticism
231(2)
Safe Work Environment
233(1)
Personal Recognition
233(3)
What Your Supervisor Expects of You
236(13)
Be Present and On Time
236(1)
Show Diligence and Initiative
236(1)
Allegiance
236(1)
Enthusiasm
236(1)
Change
237(12)
Relating to Clients and Customers
249(24)
Customer Expectations
250(8)
Quality Products and Services
250(1)
Reliability
250(1)
Empathy and Understanding
251(1)
Timeliness
252(1)
Recognition and Acknowledgment
253(5)
Customer Communication
258(15)
Be Attentive
258(1)
Don't Be a ``Know-It-All''
258(1)
Be Knowledgeable
258(1)
Treat Customers with Respect
259(1)
Be Helpful
260(1)
Don't Take It Personally
260(1)
Is the Customer Always Right?
261(1)
Listen to and Believe Your Customers
262(1)
Educate Your Customers
262(1)
Attitude
263(10)
Self-Motivation
273(26)
Show Initiative
274(8)
Sources of Motivation
274(1)
Be Willing to Work
274(1)
Take on Unpleasant Tasks
274(1)
Act On Your Own
275(1)
Learn On Your Own
275(1)
Be Open and Eager to Learn
276(1)
Do More and Better Than Expected
277(5)
Be Responsible
282(17)
Be Dependable
282(1)
Be Conscientious
283(1)
Exercise Good Judgment
284(15)
Self-Management
299(30)
Efficient Work Habits
300(7)
Orderliness
300(1)
Time Management
300(3)
Resource Management
303(4)
Stress Management
307(22)
Causes and Effects of Stress
307(2)
Stress Signals
309(1)
Keep Stress Under Control
310(2)
Develop Self-Control
312(1)
Control Your Achievement Motivation
312(1)
Maintain Good Health
313(1)
Be Good to Yourself
314(15)
Thinking Skills
329(22)
Employers Want People Who Can Think
330(5)
Critical Thinking
330(1)
Creative Thinking
331(4)
Thinking Strategies
335(16)
Problem Solving
335(3)
Develop Your Thinking Skills
338(13)
Standards of Conduct
351(24)
Integrity and Ethics
352(7)
Understand Employer Expectations
352(1)
Keep Your Standards High
352(1)
Loyalty
353(1)
Avoid Drug and Alcohol Abuse
354(5)
Honesty
359(16)
Petty Theft
359(1)
Expense Account Abuses
360(2)
Abuses of Fringe Benefits
362(13)
Valuing Diversity
375(36)
Diversity in the Workplace
376(6)
Take Pride in Who You Are
376(1)
Widen Your Perspective
376(1)
Past Intolerance of Diversity
377(1)
The Workforce of Today
378(4)
Cultural Conflict
382(7)
Be Respectful of Other Cultures
382(1)
Be Sensitive and Respectful of Differences
382(1)
Manage Language Barriers
383(2)
Help Others Make Cultural Adjustments
385(4)
Discrimination
389(22)
Prejudice and Stereotyping
389(2)
What the Law Provides
391(4)
Avoiding, Resisting, or Fighting Discrimination or Prejudice
395(16)
Getting the Job
411(48)
The Job Campaign
412(7)
Making Your Inventory List
412(1)
Organizing Your Inventory List
413(1)
Checking Your Aptitude
413(6)
Job Resources
419(7)
People
419(1)
Newspaper Help-Wanted Advertisements
419(1)
Employment Agencies
419(2)
Civil Service Positions
421(1)
Other Job Resources
421(5)
Job Search Documents
426(14)
Resume
426(4)
Job Application
430(4)
Letter of Application
434(6)
The Job Interview
440(19)
Preparing for the Interview
440(1)
Interview Questions
441(1)
The Interview Process
441(2)
Follow Up
443(16)
Workplace Success
459(41)
First Day on the Job
460(6)
Employment Forms
460(1)
Introductions
460(1)
Job Description
461(1)
Rules of the Job
461(1)
Safety Rules
462(1)
``Understood'' Rules
462(4)
Keeping Your Job
466(9)
Work Environment
466(1)
Employment Insurance
466(4)
Finding a Mentor
470(1)
Workplace Politics
470(5)
Planning Your Career
475(7)
Visualize Success in Your Career
475(1)
Career Goal
475(1)
Goal Planning
476(6)
Moving Ahead
482(18)
Performance Appraisals
482(1)
Raises and Promotions
482(3)
Leadership
485(1)
How to Leave a Job
485(15)
Endnotes 500(3)
Supplemental Enrichment Resources 503(5)
Glossary 508(5)
Index 513


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