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Pharmacy Management



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McGraw-Hill Medical
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Questions About This Book?

What version or edition is this?

This is the 1st edition with a publication date of 10/25/2004.

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.

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  • Pharmacy Management: Essentials for All Practice Settings, Second Edition Essentials for All Practice Settings, Second Edition
    Pharmacy Management: Essentials for All Practice Settings, Second Edition Essentials for All Practice Settings, Second Edition


Developed for the required management course in all pharmacy curriculums, this text focuses on the principles applicable to all practice settings and all aspects of pharmacy practice Covers everything from time and stress management to service marketing and financial skills with numerous case studies.Features management theory and models directly applied to pharmacy practice with appropriate cases and examples.

Author Biography

Shane P. Desselle, PhD, RPh
Duquesne University
Mylan School of Pharmacy
Pittsburgh, PA

Published peer-reviewed articles in Journal of the American Pharmaceutical Association, Journal of Pharmaceutical Marketing and Management, Journal of Managed Pharmaceutical Care, Journal of Pharmacy Teaching, Journal of Health and Social Policy, Journal of Pharmaceutical Marketing and Management, Journal of Social and Administrative Pharmacy, American Journal of Health-Systems Pharmacy, Journal of Managed Care Pharmacy, American Journal of Pharmacy Education, Drug Information Journal, and U.S. Pharmacist, Teaches courses in health care systems, health economics, and research methods.

David P. Zgarrick, PhD, RPh
Midwestern University- Chicago College of Pharmacy
Downer’s Grove, IL

Published peer-reviewed articles in American Journal of Pharmaceutical Education, American Journal of Health-Systems Pharmacy, Pharmacy Case Review, Case Studies in Pharmacy Management, and Clinical Therapeutics. Thirty-five peer-reviewed presentations. Eighteen grants and awards. Experienced teacher.

Table of Contents

Section I—Why Study Management in Pharmacy School?

1. Pharmaceutical Care as a Management Movement by Shane Desselle

2. Management Functions by David Zgarrick

Section II—Managing Yourself

3. Time Management/Organizational Skills by Dana Hammer

4. Stress Management by Gireesh Gupchup & Marcia Worley

Section III—Managing Operations

5. Strategic Planning by Glenn Schumock & Godwin Wong

6. Business Planning by Glen Schumock and Godwin Wong

7. General Operations Management by Noel Wilkin

8. Managing Technology and Information Systems by Margaret Thrower & Bill Felkey

9. Ensuring Quality in Pharmacy Operations by Terri Jackson

Section IV—Managing People

10. Organizational Structure and Behavior by Caroline Gaither

11. Human Resources Management Functions by David Holdford

12. Performance Appraisal Systems by Shane Desselle

13. Customer Service by David Tipton

14. Contemporary Workplace Issues by Vincent Giannetti

Section V—Managing Money

15. Accounting Basics by Stephen Paul & Marko Mychaskiw

16. Third-party Payer Considerations by Julie Ganther-Urmie

17. Budgeting by David Gettman

18. Finance—Corporate by Thomas Mattei

19. Finance—Personal by David Latif

Section VI—Managing Traditional Goods & Services

20. Marketing Theory by John Bentley

21. Marketing Applications by William Doucette

22. Purchasing and Inventory Management by Donna West

23. Merchandising by Edward Cohen

Section VII—Managing Value-added Services

24. Appraising the Need for Value-added Services by David Zgarrick

25. Implementing Value-added Services by Randal McDonough

26. Reimbursement for Value-added Services by Kathleen Snella

27. Evaluating the Outcomes of Value-added Services by Michelle Chui

Section VIII—Managing Risks in Pharmacy Practice

28. Compliance with Regulations and Regulatory Bodies by Bartholomew Clark

29. Medication Errors by Matthew Grissinger

Section IX—Management Applications in Specific Pharmacy Practice Settings

30. Applications in Chain Community Pharmacy by Michelle Belsey

31. Applications in Independent Community Pharmacy by Joseph Bonnarens

32. Applications in Hospital Pharmacy by Frank Massaro & William Gouveia

33. Applications in Emerging Practice Settings by Judith Cahill

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