PHR^®/SPHR^®: Professional in Human Resources Certification Study Guide, 2nd Edition

by Anne Bogardus

• ISBN13: 9780470050682
• ISBN10: 0470050683
• Edition: 2nd
• Format: Paperback
• Copyright: 2007-01-01
• Publisher: Sybex

Summary

The PHR and SPHR certifications, offered by HRCI.org (Human Resource Certification Institute), have become the industry standard for determining competence in the field of human resources; these credentials indicate that recipients are fully competent HR practitioners who have achieved a standard set by their workforce peersOffering new and challenging questions in each chapter and an additional workbook appendix for further study, this study guide is developed to help readers prepare for the demanding PHR and SPHR examsKey topics include strategic management, workforce planning and employment, compensation and benefits, employee and labor relations, and Occupational Safety and Health Administration regulationsThe CD-ROM contains four bonus exams (two for PHR and two for SPHR) as well as flashcards and an electronic version of the book

Author Biography

Anne M. Bogardus, SPHR, began her human resources career in compensation at a public multinational corporation, Castle & Cooke, owner of the Dole food brand, and later at First Nationwide Bank. Currently she is founder and principal of S.T.A.R. HR in northern California, which specializes in building human resource functions that serve strategic business needs. Her practice includes small- to medium-sized businesses in a wide range of industries including biotechnology, mortgage lending, high technology, public relations, retail, nonprofit, and construction. Ms. Bogardus is also the author of an introductory book for non-HR business professionals, Human Resource Jumpstart , also published by Sybex.

Technical Editor Cynthia Edwards, SPHR, is a human resources generalist with more than 20 years of experience in the high-tech, finance, and healthcare industries.

Table of Contents

Introduction	p. xxiii
Assessment Test	p. xxix
Certifying Human Resource Professionals	p. 1
The Human Resource Profession	p. 2
Development of the Human Resource Body of Knowledge	p. 3
Defining the Functional Areas of the BOK	p. 5
Core Knowledge Requirements of the BOK	p. 6
Certification Levels	p. 7
Eligibility Requirements	p. 9
Recertification	p. 10
The Test	p. 10
It's Experiential and Federal	p. 12
What the Questions Look Like	p. 13
Preparing for the Exam	p. 14
Taking the Exam	p. 18
Summary	p. 20
Key Terms	p. 21
Core Knowledge Requirements for HR Professionals	p. 23
Needs Assessment and Analysis	p. 25
Third-party Contract Management	p. 26
Communication Skills and Strategies	p. 28
Employee Communication	p. 28
Professional Communication	p. 30
Documentation Requirements	p. 30
Documenting Employment Actions	p. 30
Documenting Performance Issues	p. 30
Adult Learning Processes	p. 32
Motivation Concepts	p. 33
Abraham Maslow: The Hierarchy of Needs (1954)	p. 33
Fredrick Herzberg: Motivation/Hygiene Theory (1959)	p. 34
Douglas McGregor: Theory X and Theory Y (1960)	p. 35
Clayton Alderfer: ERG Theory (1969)	p. 35
David McClelland: Acquired Needs Theory (1961)	p. 35
J. Stacy Adams: Equity Theory (1963)	p. 36
Victor Vroom: Expectancy Theory (1964)	p. 36
B. F. Skinner: Operant Conditioning (1957)	p. 36
Training Techniques	p. 37
Leadership Concepts	p. 38
Behavioral Theories	p. 38
Situational Theories	p. 39
Contingency Theories	p. 40
Leadership Styles	p. 40
Project Management Concepts	p. 41
Diversity Concepts	p. 42
Human Relations Concepts	p. 43
HR Ethics and Professional Standards	p. 44
Human Resource Technology	p. 45
HRIS Systems	p. 45
Qualitative and Quantitative Analysis	p. 49
Data Collection	p. 50
Analysis Tools	p. 50
Qualitative Analysis	p. 54
Metrics and Measurement	p. 54
Change Management	p. 55
Job Analysis and Description	p. 56
Job Analysis	p. 56
Job Descriptions	p. 51
Employee Records Management	p. 58
Interrelationships among HR Activities	p. 66
Organizational Structures	p. 68
Environmental Scanning Concepts	p. 71
Environmental Scanning Tools	p. 72
Employee Attitude Assessment	p. 75
Basic Budgeting and Accounting	p. 76
Accounting	p. 76
Budgeting	p. 77
Risk Management	p. 79
Summary	p. 80
Exam Essentials	p. 80
Key Terms	p. 81
Review Questions	p. 84
Answers to Review Questions	p. 86
Strategic Management	p. 89
Strategy	p. 92
Organizations	p. 92
Organization Functions	p. 93
Strategic Planning	p. 98
Organizational Structure and Design	p. 104
Strategic HR Planning	p. 107
Building Strategic Partnerships	p. 108
Management	p. 108
Enterprise Risk Management	p. 110
Legislative and Regulatory Processes	p. 111
Legislative Process	p. 111
Administrative Law	p. 112
Lobbying	p. 113
Corporate Governance	p. 113
Organization Values and Ethics	p. 114
Code of Ethics	p. 115
Codes of Conduct	p. 116
Ethics Officers	p. 118
HR Metrics-Measuring Results	p. 118
Global Considerations	p. 119
Summary	p. 120
Exam Essentials	p. 120
Key Terms	p. 122
Review Questions	p. 123
Answers to Review Questions	p. 125
Workforce Planning and Employment	p. 127
Federal Employment Legislation	p. 129
Civil Rights Legislation	p. 130
Age Discrimination in Employment Act of 1967	p. 132
Americans with Disabilities Act of 1990	p. 134
Civil Rights Act of 1991	p. 134
Federal Contractors, Subcontractors, and Agencies	p. 136
Annual EEO Survey	p. 138
Affirmative Action Plans	p. 141
Strategic Workforce Planning	p. 143
Workforce Goals and Objectives	p. 143
Job Analysis and Description	p. 144
Qualified Employees	p. 145
Translating Organization Goals into Staffing Plans	p. 148
Labor Market Analysis	p. 150
Staffing Programs	p. 151
Sourcing and Recruiting Candidates	p. 151
Candidate Selection Tools	p. 157
Employment Offers	p. 173
Post-Offer Employment Activities	p. 175
Organization Exit Processes	p. 179
Voluntary Exit Processes	p. 179
Involuntary Exit Processes	p. 180
Metrics-Measuring Results	p. 183
Global Considerations	p. 184
Summary	p. 186
Exam Essentials	p. 187
Key Terms	p. 188
Review Questions	p. 190
Answers to Review Questions	p. 193
Human Resource Development	p. 195
Federal Employment Legislation	p. 196
Copyright Act of 1976	p. 197
U. S. Patent Act	p. 198
Organization Development	p. 198
Strategic Interventions	p. 199
Techno-Structural Interventions	p. 202
Human Process Interventions	p. 208
Human Resource Management Interventions	p. 211
Employee Development	p. 211
Management Development	p. 213
Employee Training Programs	p. 214
Analysis	p. 215
Design	p. 218
Development	p. 221
Implementation	p. 224
Evaluation	p. 227
Performance Management Programs	p. 228
Performance Appraisal	p. 229
Elements of Performance Appraisal	p. 230
Timing Performance Appraisals	p. 230
Performance Appraisal Methods	p. 231
Training Performance Evaluators	p. 233
Unique Employee Needs	p. 236
Diversity Initiatives	p. 236
Flexible Work Arrangements	p. 236
Repatriation	p. 236
Metrics-Measuring Results	p. 237
Global Considerations	p. 238
Summary	p. 238
Exam Essentials	p. 239
Key Terms	p. 240
Review Questions	p. 242
Answers to Review Questions	p. 244
Total Rewards	p. 247
Total Rewards Defined	p. 249
Total Rewards Philosophy	p. 250
Total Rewards Strategy	p. 252
Compensation	p. 253
Federal Employment Legislation	p. 256
Types of Compensation	p. 265
Traditional Pay Structures	p. 272
Benefits	p. 283
Involuntary Benefits	p. 285
Voluntary Benefits	p. 294
Health and Welfare Benefits	p. 305
Payroll	p. 313
Payroll Systems	p. 313
Payroll Administration	p. 313
Communicating TR Programs	p. 316
Metrics-Measuring Results	p. 317
Executive Compensation	p. 317
Stock Options	p. 318
Board of Directors/Outside Directors	p. 320
Total Rewards Budgets	p. 320
Global Considerations	p. 321
Summary	p. 321
Exam Essentials	p. 321
Key Terms	p. 323
Review Questions	p. 326
Answers to Review Questions	p. 328
Employee and Labor Relations	p. 329
Federal Employment Legislation	p. 330
Employee Relations	p. 331
Employer Rights and Responsibilities	p. 331
Organization Climate and Culture	p. 342
Employee Involvement Strategies	p. 342
Communicating with Employees	p. 344
Employee Relations Programs	p. 345
Positive Employee Relations Strategies	p. 345
Workplace Policies and Procedures	p. 346
Employee Feedback	p. 348
Performance Improvement	p. 349
Disciplinary Terminations	p. 351
Workplace Behavior Issues	p. 352
Dispute Resolution	p. 353
ADR Methods	p. 353
Labor Relations	p. 355
Labor Laws and Organizations	p. 356
Employee Rights	p. 357
Union Organization	p. 360
What Can an Employer Do?	p. 360
The Organizing Process	p. 361
Collective Bargaining	p. 366
Union Avoidance Strategies	p. 372
Metrics-Measuring Results	p. 373
Global Considerations	p. 373
Summary	p. 373
Exam Essentials	p. 374
Key Terms	p. 375
Review Questions	p. 377
Answers to Review Questions	p. 379
Risk Management	p. 381
Federal Employment Legislation	p. 382
Occupational Safety and Health Act of 1970	p. 384
Mine Safety and Health Act of 1977 (MSH Act)	p. 394
Drug-Free Workplace Act of 1988	p. 394
Other Legislation Impacting Risk Management	p. 395
Risk Assessment	p. 396
Safety and Health Risks	p. 396
Security Risks	p. 405
Loss Prevention	p. 409
Injury and Illness Prevention Programs	p. 410
Injury and Illness Compensation Programs	p. 413
Business Continuity	p. 415
Safety Training Programs	p. 417
Workplace Privacy	p. 417
Workplace Investigations	p. 421
Metrics-Measuring Results	p. 422
Global Considerations	p. 423
Summary	p. 424
Exam Essentials	p. 425
Key Terms	p. 426
Review Questions	p. 427
Answers to Review Questions	p. 429
Case Study	p. 431
The Scenario	p. 432
The Challenge: Create an HR Plan	p. 434
Case Study Answer Key	p. 436
Federal Employment Legislation and Case Law	p. 437
Additional Cases	p. 447
1968: Rosenfeld v. Southern Pacific	p. 447
1969: Weeks v. Southern Bell Telephone Co.	p. 448
1973: McDonnell Douglas Corp. v. Green	p. 448
1978: Regents of California v. Bakke	p. 449
1979: United Steelworkers v. Weber	p. 450
1981: Texas Department of Community Affairs v. Burdine	p. 450
1987: Johnson v. Santa Clara County Transportation Agency	p. 451
1987: School Board of Nassau v. Arline	p. 451
1989: Martin v. Wilks	p. 452
1992: Electromation, Inc. v. NLRB	p. 452
1993: E. I. DuPont & Co. v. NLRB	p. 453
1993: St. Mary's Honor Center v. Hicks	p. 454
1995: McKennon v. Nashville Banner Publishing Co.	p. 455
2001: Circuit City Stores v. Adams	p. 456
Resources	p. 457
Strategic Management	p. 459
Books	p. 459
Professional Associations	p. 459
Workforce Planning and Employment	p. 460
Books	p. 460
Professional Associations	p. 460
Human Resource Development	p. 460
Books	p. 460
Professional Associations	p. 461
Total Rewards	p. 461
Books	p. 461
Professional Associations	p. 461
Employee and Labor Relations	p. 462
Books	p. 462
Professional Associations	p. 462
Risk Management	p. 463
Books	p. 463
Professional Associations	p. 463
Glossary	p. 465
Index	p. 507
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