9780789022684

The Practical Library Trainer

by ;
  • ISBN13:

    9780789022684

  • ISBN10:

    0789022680

  • Edition: 1st
  • Format: Nonspecific Binding
  • Copyright: 2004-05-24
  • Publisher: Routledge
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  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

Summary

Develop a library staff training program that really works! To stay on top of the lightning-fast changes in the library field and provide your patrons with the best service possible, you need to establish and sustain an effective program for training your staff. The Practical Library Trainer examines the concept of the library as a learning place for patrons and staff, offering a comprehensive view of training from an administrator's perspective. Bruce E. Massis, author of The Practical Library Manager (Haworth), addresses the essential issues of how to develop a strong program of continuous instruction, including customer service, reporting, recruitment, and retention of staff. The book focuses on the integration of staff training as a blended activity instead of an intervention, quelling the notion of training as an add-on” to existing staff duties. The current information-rich environment provides your patrons with an abundance of resources to choose from for their research needs. But they can't do it alone-they need direction from a knowledgeable librarian who can recognize the pedigree, currency, and validity of licensed resources, particularly those available through electronic means. The Practical Library Trainer uses the goal of long-range customer service as a starting point, emphasizing the return on investment possibilities from blended training methods as a key to meeting your patrons' high expectations of service. The book also provides examples from outside the library community to demonstrate the importance of training on a non-library setting and looks at future training issues. The Practical Library Trainer examines: types of staff training (formal, informal, employer-provided, qualifying, skill improvement) strategies for recruiting and retaining a staff blended learning e-training in-house training how to use professional conferences as continuing education opportunities how to evaluate your training program a sample of an anywhere, anytime” education and training program and much more! The Practical Library Trainer is an important resource for making sure your patrons get the most from your library--and your staff.

Author Biography

Bruce E. Massis is currently Associate Director of the Southeast Florida Library Information Network.

Table of Contents

Acknowledgments xi
Introduction 1(4)
Chapter 1. Preparing the Library for a Staff Training Program 5(8)
Types of Staff Training
7(2)
The Role of a Training Administrator (TA)
9(1)
Establishing a Funding Level
10(1)
Checklist for Sustainability of a Library Staff Training Program
11(2)
Chapter 2. Recruitment and Retention of Library Staff: Can These Issues Benefit from a Staff Training Program? 13(6)
Recruitment
14(1)
Retention
15(1)
Competency Development
16(3)
Chapter 3. Suggestions for a Comprehensive Training Program for Library Staff 19(10)
Components
20(4)
Budget Issues
24(1)
Program Evaluation
25(1)
Dissemination
26(1)
Sustainability
26(3)
Chapter 4. The Workplace As Learning Place 29(6)
Steps in Creating an Integrated Learning Environment
30(1)
"Blended Learning" to Keep the Staff Engaged
30(2)
What Are the Latest Trends?
32(3)
Chapter 5. Train the Trainer: The In-House Training Opportunity 35(4)
Training Programs
36(1)
Engaging the Learner
37(2)
Chapter 6. The Conference As a Continuing Education Opportunity 39(6)
Reasons to Attend a Conference or Seminar
39(2)
Planning for the Conference
41(2)
Selected Conferences
43(1)
Receiving Continuing Education Credit
44(1)
Chapter 7. The ROI Report and E-Training 45(10)
Measuring the Benefits of E-Training
45(2)
What is ROI?
47(3)
Two Suggested Examples of the ROI Formula
50(2)
Practical Elements for Calculating ROI
52(3)
Chapter 8. Is the Library Continuing Education
Program Working? Evaluating the Training Program
55(1)
Why a Questionnaire?
56(1)
ASTD Evaluation Tools
56(1)
Failures of Evaluation
57(1)
Key Questions to Ask
57(4)
Chapter 9. Library Training: A Future Perspective 61(8)
Overcoming Resistance to Training
61(4)
Elements in Planning the Library for the Future
65(1)
Retaining the Library Staff for the Future
66(1)
The Future of Training Library Staff
67(2)
Chapter 10. Delivering Blended Learning to Library
Staff in Southeast Florida: A Case Study
69(1)
Southeast Florida Library Information Network (SEFLIN)
69(1)
A Scalable Program
70(1)
Why Blended Learning?
70(2)
Web-Based Learning
72(2)
Instructor-Led E-Learning
74(1)
Teleconferences
74(1)
Compressed Video
75(1)
Streaming Media
76(1)
Classroom-Based Technology-Assisted Formats
76(1)
The Future of Technology-Based Training
77(2)
Appendix A. ROI Courses Offered at U.S. Business Schools 79(2)
Appendix B. Train-the-Trainer Degrees, Certificates, Workshops, and Courses 81(2)
Appendix C. Staff Training Outcomes Survey Questionnaire 83(10)
Template 1
83(5)
Template 2
88(5)
Appendix D. A Sample User Survey for Online Learning 93(2)
Appendix E. A Sample Needs Assessment Survey for Blended Learning 95(4)
Notes 99(4)
Selected Training Bibliographies 103(16)
Leadership Development
103(2)
Training Budgets
105(1)
Value of Training
106(1)
Linking Training to Your Library's Mission and Vision
107(1)
Starting a Training Program
108(1)
ROI
109(1)
Additional Selected Bibliography on ROI
110(1)
Recruitment and Retention Issues
111(2)
Train the Trainer
113(1)
Selected Annotated Bibliography of Donald L. Kirkpatrick's Published Works
114(5)
Index 119

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