The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The eBook copy of this book is not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.
The ability to communicate effectively has an increasing role in public administration. The book guides readers through the ins and outs of external communications. It highlights the importance of government public relations as a tool that can help all public sector agencies implement their missions and increase accountability. The author presents an up-to-date overview of best practices in the field of government public relations, as identified by leading researchers and practitioners. He provides an understanding of the uses of PR tools such as media relations; contributing to an informed public; listening to the citizenry; and crisis management. to advance the goals of public agencies.