9780787955397

Preventing Burnout and Building Engagement: A Complete Program for Organizational Renewal, Workbook

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  • ISBN13:

    9780787955397

  • ISBN10:

    0787955396

  • Edition: Workbook
  • Format: Paperback
  • Copyright: 2000-08-01
  • Publisher: Jossey-Bass
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  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

Summary

This Survey is part of the comprehensivePreventing Burnout and Building Engagement package contains the same winning strategies and techniques that internationally renowned burnout experts Michael P. Leiter and Christina Maslach have used so successfully to transform organizations suffering from wide-spread employee burnout.In an easy-to-follow format, Leiter and Maslach show you and your team members how to conduct an effective Organizational Checkup from start to finish.

Author Biography

MICHAEL P. LEITER, Ph.D., is vice president Academic and professor of psychology at Acadia University, Nova Scotia, Canada. He is also the director of the Centre for Organizational Research & Development, a firm which does on-site surveys and organizational interventions to eliminate burnout and renew engagement.Christina Maslach, Ph.D., is professor of psychology at the University of California, Berkeley. She is the creator of the widely used psychological test instrument The Maslach Burnout Inventory. Leiter and Maslach are the authors of best-selling book The Truth About Burnout (Jossey-Bass, 1997). CHRISTINA MASLACH, Ph.D., is professor of psychology at the University of California, Berkeley. She is the creator of the widely used psychological test instrument The Maslach Burnout Inventory. Leiter and Maslach are the authors of best-selling book The Truth About Burnout (Jossey-Bass, 1997).

Table of Contents

Preface ix
Introduction
1(16)
Doing an Organizational Checkup
1(1)
The Truth About Burnout
1(1)
Focusing on the Organization
2(3)
Three Dimensions of the Continuum Between Burnout and Engagement
3(1)
Six Areas of Worklife
4(1)
What Is an Organizational Checkup?
5(4)
The Checkup Team
9(4)
How This Workbook Is Organized
13(3)
Six Areas of Worklife for the Checkup Team Members
14(2)
Preparation
16(1)
The Initial Meeting
17(10)
Survey Objectives Sheet
19(1)
Scheduling
20(1)
Budgeting
20(7)
Planning Checklist
21(1)
Implementation Checklist
22(1)
Advocates Checklist
23(1)
Communication Checklist
24(1)
Budget Worksheet
25(2)
Planning the Survey
27(14)
How to Maintain Anonymity and Confidentiality
28(2)
How to Generate a High Rate of Participation
30(2)
How to Deliver and Collect the Surveys
32(2)
Preparing the Content of the Survey
34(5)
Putting Together the Survey Package
39(2)
Planning for Communication
41(16)
Advance Publicity
42(5)
Advance Publicity Worksheet
45(2)
Facilitation of the Survey
47(2)
Communication During the Survey
48(1)
Follow-up to the Survey
49(8)
Follow-up Communication
53(2)
Outline for a General Presentation
55(2)
Preparing the Report
57(4)
Writing Guidelines
58(3)
Implementing Change and Following Up
61(14)
Organizing for Change
61(2)
The Process of Intervention
63(8)
Following Up
65(2)
Developing Interventions
67(4)
Repeating the Checkup
71(4)
A Final Word 75(2)
The Authors 77

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