Preventing Burnout and Building Engagement: A Complete Program for Organizational Renewal, Workbook

by Michael P. Leiter (Arcadia Univ. in Nova Scotia); Christina Maslach (Univ. of California, Berkeley)

• ISBN13: 9780787955397
• ISBN10: 0787955396
• Edition: Workbook
• Format: Paperback
• Copyright: 2000-08-01
• Publisher: Jossey-Bass

Summary

This Survey is part of the comprehensivePreventing Burnout and Building Engagement package contains the same winning strategies and techniques that internationally renowned burnout experts Michael P. Leiter and Christina Maslach have used so successfully to transform organizations suffering from wide-spread employee burnout.In an easy-to-follow format, Leiter and Maslach show you and your team members how to conduct an effective Organizational Checkup from start to finish.

Author Biography

MICHAEL P. LEITER, Ph.D., is vice president Academic and professor of psychology at Acadia University, Nova Scotia, Canada. He is also the director of the Centre for Organizational Research & Development, a firm which does on-site surveys and organizational interventions to eliminate burnout and renew engagement.Christina Maslach, Ph.D., is professor of psychology at the University of California, Berkeley. She is the creator of the widely used psychological test instrument The Maslach Burnout Inventory. Leiter and Maslach are the authors of best-selling book The Truth About Burnout (Jossey-Bass, 1997). CHRISTINA MASLACH, Ph.D., is professor of psychology at the University of California, Berkeley. She is the creator of the widely used psychological test instrument The Maslach Burnout Inventory. Leiter and Maslach are the authors of best-selling book The Truth About Burnout (Jossey-Bass, 1997).

Table of Contents

Preface	ix
Introduction	1	(16)
Doing an Organizational Checkup	1	(1)
The Truth About Burnout	1	(1)
Focusing on the Organization	2	(3)
Three Dimensions of the Continuum Between Burnout and Engagement	3	(1)
Six Areas of Worklife	4	(1)
What Is an Organizational Checkup?	5	(4)
The Checkup Team	9	(4)
How This Workbook Is Organized	13	(3)
Six Areas of Worklife for the Checkup Team Members	14	(2)
Preparation	16	(1)
The Initial Meeting	17	(10)
Survey Objectives Sheet	19	(1)
Scheduling	20	(1)
Budgeting	20	(7)
Planning Checklist	21	(1)
Implementation Checklist	22	(1)
Advocates Checklist	23	(1)
Communication Checklist	24	(1)
Budget Worksheet	25	(2)
Planning the Survey	27	(14)
How to Maintain Anonymity and Confidentiality	28	(2)
How to Generate a High Rate of Participation	30	(2)
How to Deliver and Collect the Surveys	32	(2)
Preparing the Content of the Survey	34	(5)
Putting Together the Survey Package	39	(2)
Planning for Communication	41	(16)
Advance Publicity	42	(5)
Advance Publicity Worksheet	45	(2)
Facilitation of the Survey	47	(2)
Communication During the Survey	48	(1)
Follow-up to the Survey	49	(8)
Follow-up Communication	53	(2)
Outline for a General Presentation	55	(2)
Preparing the Report	57	(4)
Writing Guidelines	58	(3)
Implementing Change and Following Up	61	(14)
Organizing for Change	61	(2)
The Process of Intervention	63	(8)
Following Up	65	(2)
Developing Interventions	67	(4)
Repeating the Checkup	71	(4)
A Final Word	75	(2)
The Authors	77