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Principles Of Information Systems,9780619215613

Principles Of Information Systems

by
Edition:
7th
ISBN13:

9780619215613

ISBN10:
0619215615
Format:
Hardcover
Pub. Date:
1/28/2005
Publisher(s):
Cengage Learning
List Price: $160.95

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Summary

This new edition of Principles of Information Systems builds on the successful pedagogy of its previous editions and goes the distance to provide a new and highly comprehensive IS textbook. Experienced authors Ralph Stair and George Reynolds keep their readers engaged with the main concepts of the IS discipline via clear learning objectives, which are reinforced with up-to-date business examples and hands-on practice. The revised coverage includes increased global and career emphasis, extensive end-of-chapter material, and the integration of MIS Video and the MIS Companion CD.

Table of Contents

Preface xxi
PART 1 An Overview
1(86)
An Introduction to Information Systems
2(44)
Boehringer Ingelheim, GMBH, Germany
3(2)
Information Concepts
5(3)
Data Versus Information
5(2)
The Characteristics of Valuable Information
7(1)
The Value of Information
7(1)
System and Modeling Concepts
8(4)
System Components and Concepts
9(2)
System Performance and Standards
11(1)
System Variables and Parameters
11(1)
Information Systems @ Work: Delta Sings a New Song with a Focus on Information Systems
12(3)
Modeling a System
13(2)
What Is an Information System?
15(6)
Input, Processing, Output, Feedback
15(1)
Manual and Computerized Information Systems
16(1)
Computer-Based Information Systems
17(4)
Business Information Systems
21(2)
Electronic and Mobile Commerce
21(2)
Ethical and Societal Issues: Phishing for Visa Card Customers
23(9)
Transaction Processing Systems and Enterprise Resource Planning
25(1)
Information and Decision Support Systems
26(3)
Specialized Business Information Systems: Artificial Intelligence, Expert Systems, and Virtual Reality
29(3)
Systems Development
32(1)
Systems Investigation and Analysis
33(1)
Systems Design, Implementation, Maintenance, and Review
33(1)
Information Systems in Society, Business, and Industry
33(9)
Security, Privacy, and Ethical Issues in Information Systems and the Internet
33(2)
Computer and Information Systems Literacy
35(1)
Information Systems in the Functional Areas of Business
36(1)
Information Systems in Industry
36(6)
Case One: Tyndall Federal Credit Union Explores New ATM Services
42(1)
Case Two: The Queen Mary 2 and partner
43(1)
Case Three: My Family Comforts Its Members
44(2)
Information Systems in Organizations
46(41)
Whirlpool Corporation Worldwide, United States
47(1)
Organizations and Information Systems
48(13)
Organizational Structure
51(3)
Organizational Culture and Change
54(3)
Reengineering
57(1)
Continuous Improvement
58(1)
Technology Diffusion, Infusion, and Acceptance
59(1)
Total Quality Management
59(1)
Outsourcing, On-Demand Computing, and Downsizing
60(1)
Ethical and Societal Issues: The U.S. Offshore Outsourcing Dilemma
61(2)
Organizations in a Global Society
62(1)
Competitive Advantage
63(4)
Factors That Lead Firms to Seek Competitive Advantage
63(1)
Strategic Planning for Competitive Advantage
64(3)
Performance-Based Information Systems
67(2)
Productivity
68(1)
Return on Investment and the Value of Information Systems
68(1)
Information Systems @ Work: OneBeacon Focuses on Information Systems
69(2)
Risk
70(1)
Careers in Information Systems
71(12)
Roles, Functions, and Careers in the IS Department
72(3)
Typical IS Titles and Functions
75(2)
Other IS Careers
77(6)
Case One: Ingersoll-Rand and the 21st Supplier
83(1)
Case Two: The Bank of Montreal Learns from Past Mistakes
83(1)
Case Three: Shell Oil Saves with Contingent Workforce Management System
84(3)
PART 2 Information Technology Concepts
87(260)
Hardware: Input, Processing, and Output Devices
88(52)
Porsche AG, Germany
89(1)
Computer Systems: Integrating the Power of Technology
90(3)
Hardware Components
92(1)
Hardware Components in Action
92(1)
Processing and Memory Devices: Power, Speed, and Capacity
93(9)
Processing Characteristics and Functions
94(4)
Memory Characteristics and Functions
98(2)
Multiprocessing
100(2)
Secondary Storage
102(7)
Access Methods
103(1)
Secondary Storage Devices
103(4)
Enterprise Storage Options
107(2)
Input and Output Devices: the Gateway to Computer Systems
109(6)
Characteristics and Functionality
110(1)
Input Devices
111(4)
Information Systems @ Work: Banks Weigh Move to Improved Check-Clearing Process
115(2)
Ethical and Societal Issues: Medication Management Systems
117(5)
Output Devices
118(3)
Special-Purpose Input and Output Devices
121(1)
Computer System Types, Selecting, and Upgrading
122(12)
Computer System Types
122(4)
Selecting and Upgrading Computer Systems
126(8)
Case One: Hilton Hotels Implements ``OnQ''
134(1)
Case Two: U. S. Post Office Information System Initiative
135(1)
Case Three: People Soft Offers Hosting Services
136(4)
Software: Systems and Application Software
140(52)
Jones Lang Lasalle, United States
141(2)
An Overview of Software
143(2)
Systems Software
143(1)
Application Software
143(1)
Supporting Individual, Group, and Organizational Goals
144(1)
Systems Software
145(13)
Operating Systems
145(4)
Current Operating Systems
149(3)
Workgroup Operating Systems
152(2)
Enterprise Operating Systems
154(1)
Operating Systems for Small Computers and Special-Purpose Devices
154(2)
Utility Programs
156(2)
Middleware
158(1)
Application Software
158(3)
Types and Functions of Application Software
158(2)
Personal Application Software
160(1)
Information Systems @ Work: Telstra Benefits from E-Training for Managers
161(10)
Workgroup Application Software
168(1)
Enterprise Application Software
169(2)
Application Software for Information, Decision Support, and Specialized Purposes
171(1)
Programming Languages
171(5)
The Evolution of Programming Languages
171(4)
Selecting a Programming Language
175(1)
Software Issues and Trends
176(3)
Software Bugs
176(1)
Copyrights and Licenses
176(1)
Open-Source Software
177(1)
Shareware, Freeware, and Public Domain Software
178(1)
Multiorganizational Software Development
178(1)
Ethical and Societal Issues: Weighing the Benefits of Open Source
179(7)
Software Upgrades
180(1)
Global Software Support
180(6)
Case One: PACS at North Bronx Healthcare Network
186(1)
Case Two: Alaska Airlines Drops Sabre for Speed
187(1)
Case Three: UPS Provides Shipping Management Software to Customers
188(4)
Organizing Data and Information
192(48)
DDB Worldwide, United States
193(3)
Data Management
196(5)
The Hierarchy of Data
196(1)
Data Entities, Attributes, and Keys
197(1)
The Traditional Approach Versus the Database Approach
198(3)
Data Modeling and the Relational Database Model
201(5)
Data Modeling
201(1)
The Relational Database Model
202(4)
Database Management Systems (DBMS)
206(11)
Overview of Database Types
206(1)
Providing a User View
207(1)
Creating and Modifying the Database
208(2)
Storing and Retrieving Data
210(1)
Manipulating Data and Generating Reports
211(2)
Database Administration
213(1)
Popular Database Management Systems
214(1)
Special-Purpose Database Systems
215(1)
Selecting a Database Management System
215(2)
Using Databases with Other Software
217(1)
Database Applications
217(1)
Linking the Company Database to the Internet
217(1)
Information Systems @ Work: Web-Based DBMS Empowers Cruise Line Personnel
218(5)
Data Warehouses, Data Marts, and Data Mining
219(4)
Ethical and Societal Issues: The Growing Cost of Data-Related Regulations
223(13)
Business Intelligence
224(1)
Distributed Databases
225(2)
Online Analytical Processing (OLAP)
227(1)
Open Database Connectivity (ODBC)
228(1)
Object-Oriented and Object-Relational Database Management Systems
229(1)
Visual, Audio, and Other Database Systems
229(7)
Case One: Brazilian Grocer Gets Personal with Customers
236(1)
Case Two: DBMS Upgrade Faces Employee Opposition
237(1)
Case Three: Hyundai Shoots for #1 with Executive DBMS
238(2)
Telecommunications and Networks
240(54)
The Barilla Group, Italy
241(2)
An Overview of Communications Systems
243(2)
Communications
243(1)
Telecommunications
244(1)
Communications Channels
245(7)
Basic Communications Channel Characteristics
245(1)
Channel Bandwidth and Information-Carrying Capacity
246(1)
Types of Media
246(4)
Modems
250(1)
Special-Purpose Modems
250(2)
Carriers and Services
252(4)
Local Exchange Carriers
252(1)
Competitive Local Exchange Carriers
253(1)
Long-Distance Carriers
253(1)
Switched and Dedicated Lines
254(1)
Voice and Data Convergence
255(1)
Phone and Dialing Services
255(1)
WATS
256(1)
ISDN
256(3)
T-Carrier System
256(1)
Digital Subscriber Line (DSL)
257(1)
Wireless Mobile
257(2)
Networks
259(6)
Network Types
259(3)
Network Topology
262(1)
Terminal-to-Host, File Server, and Client/Server Systems
263(2)
Interconnecting Networks
265(5)
Communications Protocols
265(2)
Wireless Communications Protocols
267(3)
Ethical and Societal Issues: Manufacturers and Retailers Grapple with RFID and Privacy
270(3)
Network Switching Devices
271(2)
Network Basics
273(2)
Basic Processing Strategies
273(1)
Communications Software
274(1)
Telecommunications Applications
275(4)
Linking Personal Computers to Mainframes and Networks
275(1)
Voice Mail
276(1)
Electronic Software Distribution
276(1)
Electronic Document Distribution
276(1)
Call Centers
276(1)
Telecommuting
277(1)
Videoconferencing
278(1)
Information Systems @ Work: Live, Work, and Play in Luxury at the Heliopolis Complex
279(10)
Electronic Data Interchange
280(1)
Public Network Services
281(1)
Electronic Funds Transfer
281(2)
Distance Learning
283(1)
Specialized Systems and Services
283(6)
Case One: Stop & Shop Customers Make a New Buddy
289(1)
Case Two: Application Performance Monitoring at JC Penney
290(1)
Case Three: Hospitals Turn Burden into Benefit
291(3)
The Internet, Intranets, and Extranets
294(53)
Colliers International, USA
295(2)
Use and Functioning of the Internet
297(4)
How the Internet Works
299(2)
Ethical and Societal Issues: Entrepreneurs Work to Lessen the Global Divide
301(3)
Internet Service Providers
302(2)
The World Wide Web
304(9)
Web Browsers
307(1)
Search Engines
307(2)
Web Programming Languages
309(1)
Business Uses of the Web
310(1)
Developing Web Content
311(1)
Web Services
312(1)
Internet and Web Applications
313(5)
E-Mail and Instant Messaging
313(3)
Internet Cell Phones and Handheld Computers
316(1)
Career Information and Job Searching
316(1)
Telnet and FTP
317(1)
Web Log (Blog)
317(1)
Information Systems @ Work: Inscene Embassy Changes Marketing Focus with Blogs
318(8)
Usenet and Newsgroups
319(1)
Chat Rooms
320(1)
Internet Phone and Videoconferencing Services
320(2)
Content Streaming
322(1)
Shopping on the Web
322(1)
Web Auctions
323(1)
Music, Radio, and Video on the Internet
323(1)
Office on the Web
324(1)
Internet Sites in Three Dimensions
324(1)
Free Software and Services
324(1)
Other Internet Services and Applications
325(1)
Intranets and Extranets
326(2)
Net Issues
328(10)
Management Issues
328(1)
Service and Speed Issues
328(1)
Privacy, Fraud, Security, and Unauthorized Internet Sites
329(9)
Case One: Eastman Chemical Revamps with Web Services
338(1)
Case Two: Sentry Insurance Provides Secure VPN Access
339(1)
Case Three: Best Western: First to Provide Free Internet
340(2)
Part 2 World Views Case: Australian Film Studio Benefits from Broadband Networks--and Location
342(2)
Part 2 World Views Case: Virtual Learning Environment Provides Instruction Flexibility
344(3)
PART 3 Business Information Systems
347(206)
Electronic Commerce
348(50)
Sprint, United States; And Sony, Japan
349(1)
An Introduction to Electronic Commerce
350(8)
Multistage Model for E-Commerce
352(3)
E-Commerce Challenges
355(1)
The E-Commerce Supply Chain
356(1)
Business-to-Business (B2B) E-Commerce
357(1)
Ethical and societal Issues: Canadian Prescription Drug Web Sites
358(4)
Business-to-Consumer (B2C) E-Commerce
359(1)
Consumer-to-Consumer (C2C) E-Commerce
359(1)
Global E-Commerce
359(3)
Mobile Commerce
362(1)
Mobile Commerce in Perspective
362(1)
Technology Needed for Mobile Commerce
362(1)
Anywhere, Anytime Applications of Mobile Commerce
363(1)
E-Commerce Applications
363(7)
Retail and Wholesale
363(1)
Manufacturing
364(2)
Marketing
366(1)
Investment and Finance
367(2)
Auctions
369(1)
Technology Infrastructure
370(4)
Hardware
370(1)
Web Server Software
371(1)
E-Commerce Software
372(1)
E-Commerce Transaction Processing
373(1)
Electronic Payment Systems
374(1)
Secure Sockets Layer
374(1)
Information Systems @ Work: Marketing Meets Search Engine
375(3)
Electronic Cash
376(1)
Electronic Wallets
377(1)
Smart, Credit, Charge, and Debit Cards
377(1)
Threats to E-Commerce
378(5)
E- and M-Commerce Incidents
378(1)
Theft of Intellectual Property
379(1)
Fraud
380(2)
Invasion of Consumer Privacy
382(1)
Strategies for Successful E-Commerce
383(9)
Developing an Effective Web Presence
384(1)
Putting Up a Web Site
384(1)
Building Traffic to Your Web Site
385(1)
Maintaining and Improving Your Web Site
385(7)
Case One: Izumiya of Japan: E-Commerce Poster Child
392(1)
Case Two: Dylan's Candy Bar Sweetens Its Sales with E-Commerce
393(1)
Case Three: RealEstate.com: Buying and Selling Homes Online
394(4)
Transaction Processing and Enterprise Resource Planning Systems
398(54)
McDonald's, United States
399(2)
An Overview of Transaction Processing Systems
401(6)
Traditional Transaction Processing Methods and Objectives
402(5)
Transaction Processing Activities
407(3)
Data Collection
408(1)
Data Editing
409(1)
Data Correction
409(1)
Data Manipulation
409(1)
Data Storage
409(1)
Document Production and Reports
410(1)
Control and Management Issues
410(2)
Business Continuity Planning
410(1)
Disaster Recovery
411(1)
Transaction Processing System Audit
411(1)
Traditional Transaction Processing Applications
412(3)
Order Processing Systems
413(1)
Order Entry
413(2)
Ethical and Societal Issues: TPSs for Everyone
415(9)
Sales Configuration
416(1)
Shipment Planning
417(1)
Shipment Execution
418(1)
Inventory Control
419(1)
Invoicing
420(1)
Customer Relationship Management (CRM)
421(2)
Routing and Scheduling
423(1)
Purchasing Systems
424(4)
Inventory Control
424(1)
Purchase Order Processing
424(2)
Receiving
426(1)
Accounts Payable
426(2)
Accounting Systems
428(6)
Budget
428(1)
Accounts Receivable
429(1)
Payroll
430(2)
Asset Management
432(1)
General Ledger
432(2)
International Issues
434(2)
Different Languages and Cultures
434(1)
Disparities in Information System Infrastructure
434(1)
Varying Laws and Customs Rules
434(1)
Multiple Currencies
435(1)
Enterprise Resource Planning
436(3)
An Overview of Enterprise Resource Planning
436(2)
Advantages and Disadvantages of ERP
438(1)
Information Systems @ Work: ERP Consolidation Opens Doors for College Lender
439(8)
Case One: Blue Cross Blue Shield CRM Wins BIG Customers
447(1)
Case Two: Luxury Jet Service Develops TPS to Speed Customers on Their Way
448(1)
Case Three: Point and Pay in Japan with KDDI
449(3)
Information and Decision Support Systems
452(54)
Kiku-Masamune Sake Brewing Co., Ltd, Japan
453(2)
Decision Making and Problem Solving
455(3)
Decision Making as a Component of Problem Solving
455(1)
Programmed Versus Nonprogrammed Decisions
456(1)
Optimization, Satisficing, and Heuristic Approaches
457(1)
An Overview of Management Information Systems
458(6)
Management Information Systems in Perspective
458(1)
Inputs to a Management Information System
459(1)
Outputs of a Management Information System
460(3)
Characteristics of a Management Information System
463(1)
Functional Aspects of the MIS
464(9)
Financial Management Information Systems
465(2)
Manufacturing Management Information Systems
467(5)
Marketing Management Information Systems
472(1)
Information Systems @ Work: A ``TaylorMade'' Information and Decision Support System
473(7)
Human Resource Management Information Systems
476(3)
Other Management Information Systems
479(1)
An Overview of Decision Support Systems
480(4)
Characteristics of a Decision Support System
481(1)
Capabilities of a Decision Support System
482(2)
A Comparison of DSS and MIS
484(1)
Components of a Decision Support System
484(2)
The Database
485(1)
The Model Base
486(1)
The Dialogue Manager
486(1)
Group Support Systems
486(5)
Characteristics of a GSS That Enhance Decision Making
487(2)
GSS Software
489(1)
GSS Alternatives
490(1)
Executive Support Systems
491(1)
Ethical and Societal Issues: CEOs ``Called to Action'' Regarding Information Security
492(9)
Executive Support Systems in Perspective
493(1)
Capabilities of Executive Support Systems
494(7)
Case One: Sensory Systems Provide Better-Tasting Products for Kraft
501(1)
Case Two: The Ups and Downs of the Ladder Industry
502(1)
Case Three: Sanoma Magazines Follows Key Performance Indicators to Success
503(3)
Specialized Business Information Systems: Artificial Intelligence, Expert Systems, Virtual Reality, and Other Specialized Systems
506(47)
Amazon.Com, United States
507(2)
An Overview of Artificial Intelligence
509(8)
Artificial Intelligence in Perspective
509(1)
The Nature of Intelligence
509(2)
The Difference Between Natural and Artificial Intelligence
511(1)
The Major Branches of Artificial Intelligence
512(1)
Expert Systems
513(1)
Robotics
513(1)
Vision Systems
514(1)
Natural Language Processing
514(2)
Learning Systems
516(1)
Neural Networks
516(1)
Ethical and Societal Issues: Biologically Inspired Algorithms Fight Terrorists and Guide Businesses
517(2)
Other Artificial Intelligence Applications
518(1)
An Overview of Expert Systems
519(12)
Characteristics and Limitations of an Expert System
520(1)
When to Use Expert Systems
521(1)
Components of Expert Systems
521(3)
The Inference Engine
524(1)
The Explanation Facility
525(1)
The Knowledge Acquisition Facility
525(1)
The User Interface
525(1)
Expert Systems Development
526(1)
The Development Process
526(1)
Participants in Developing and Using Expert Systems
527(1)
Expert Systems Development Tools and Techniques
527(2)
Expert Systems Development Alternatives
529(1)
Applications of Expert Systems and Artificial Intelligence
530(1)
Information Systems @ Work: Moving Data---and Freight---Efficiently
531(2)
Integrating Expert Systems
533(1)
Virtual Reality
533(5)
Interface Devices
534(1)
Forms of Virtual Reality
535(1)
Virtual Reality Applications
536(2)
Other Specialized Systems
538(7)
Case One: French Burgundy Wines: The Sweet Smell of Success
545(1)
Case Two: Expert System Provides Safety in Nuclear Power Plants
546(1)
Case Three: Bank Financial Corp. Gets a Lesson in Predictive Analytics
547(2)
Part 3 World Views Case: Kulula.com: The Trials and Tribulations of a South African Online Airline
549(4)
PART 4 Systems Development
553(116)
Systems Investigation and Analysis
554(56)
BMW, Germany
555(2)
An Overview of Systems Development
557(5)
Participants in Systems Development
557(2)
Initiating Systems Development
559(2)
Information Systems Planning and Aligning Corporate and IS Goals
561(1)
Information Systems @ Work: Fakta Designs Financial Management System to Support Corporate Goals
562(6)
Establishing Objectives for Systems Development
564(2)
Web-Based Systems Development: The Internet, Intranets, Extranets, and E-Commerce
566(1)
Systems Development and Enterprise Resource Planning
567(1)
Systems Development Life Cycles
568(9)
The Traditional Systems Development Life Cycle
569(2)
Prototyping
571(2)
Rapid Application Development, Agile Development, Joint Application Development, and Other Systems Development Approaches
573(1)
The End-User Systems Development Life Cycle
574(1)
Outsourcing and On Demand Computing
575(2)
Factors Affecting Systems Development Success
577(2)
Degree of Change
577(2)
Ethical and Societal Issues: Complexity, Interoperability, and Control
579(7)
Quality and Standards
580(1)
The Capability Maturity Model (CMM)
581(1)
Use of Project Management Tools
582(2)
Use of Computer-Aided Software Engineering (Case) Tools
584(1)
Object-Oriented Systems Development
585(1)
Systems Investigation
586(3)
Initiating Systems Investigation
586(1)
Participants in Systems Investigation
586(1)
Feasibility Analysis
587(1)
Object-Oriented Systems Investigation
588(1)
The Systems Investigation Report
588(1)
Systems Analysis
589(17)
General Considerations
589(1)
Participants in Systems Analysis
590(1)
Data Collection
590(2)
Data Analysis
592(3)
Requirements Analysis
595(3)
Object-Oriented Systems Analysis
598(1)
The Systems Analysis Report
598(8)
Case One: Hackensack University Medical Center Consolidates Systems for Fast Information Access
606(1)
Case Two: PepsiCo Implements New Procurement System to Minimize Costs
607(1)
Case Three: Segway Stays Light and Nimble with Outsourced Systems
608(2)
Systems Design, Implementation, Maintenance, and Review
610(59)
The Home Depot, United States
611(2)
Systems Design
613(1)
Logical and Physical Design
613(1)
Information Systems @ Work: AM General Designs RFID System for Just-in-Time Deliveries
614(18)
Object-Oriented Design
618(1)
Interface Design and Controls
619(2)
Design of System Security and Control
621(5)
Generating Systems Design Alternatives
626(2)
Evaluating and Selecting a System Design
628(1)
Evaluation Techniques
629(1)
Freezing Design Specifications
630(1)
The Contract
631(1)
The Design Report
631(1)
Systems Implementation
632(13)
Acquiring Hardware from an IS Vendor
632(2)
Acquiring Software: Make or Buy?
634(6)
Acquiring Database and Telecommunications Systems
640(1)
User Preparation
641(1)
IS Personnel: Hiring and Training
642(1)
Site Preparation
642(1)
Data Preparation
642(1)
Installation
643(1)
Testing
643(1)
Start-Up
644(1)
User Acceptance
645(1)
Systems Operation and Maintenance
645(2)
Reasons for Maintenance
646(1)
Ethical and Societal Issues: Finding Trust in Computer Systems
647(3)
Types of Maintenance
648(1)
The Request for Maintenance Form
648(1)
Performing Maintenance
648(1)
The Financial Implications of Maintenance
649(1)
The Relationship between Maintenance and Design
650(1)
Systems Review
650(9)
Types of Review Procedures
651(1)
Factors to Consider during Systems Review
651(1)
System Performance Measurement
652(7)
Case One: MetLife Selects the Best Technologies Around the Globe
659(1)
Case Two: The Hudson River Park Trust Turns to Construction ASP
660(1)
Case Three: Haworth Upgrades Supply Chain Systems
661(3)
Part 4 World Views Case: Brandon Trust Develops MIS Capability for Improved Operations and Services
664(2)
Part 4 World Views Case: Strategic Enterprise Management at International Manufacturing Corporation (IMC)
666(3)
PART 5 Information Systems in Business and Society
669(56)
Security, Privacy, and Ethical Issues in Information Sytems and the Internet
670(55)
Computer Assisted Passenger Prescreening System, United States
671(2)
Computer Waste and Mistakes
673(1)
Computer Waste
673(1)
Computer-Related Mistakes
673(1)
Ethical and Societal Issues: CAN-SPAM: Deterrent or Accelerant?
674(1)
Preventing Computer-Related Waste and Mistakes
675(3)
Establishing Policies and Procedures
675(1)
Implementing Policies and Procedures
676(1)
Monitoring Policies and Procedures
677(1)
Reviewing Policies and Procedures
677(1)
Computer Crime
678(2)
The Computer as a Tool to Commit Crime
680(2)
Cyberterrorism
680(1)
Identity Theft
681(1)
The Computer as the Object of Crime
682(9)
Illegal Access and Use
682(1)
Data Alteration and Destruction
683(3)
Using Antivirus Programs
686(2)
Information and Equipment Theft
688(1)
Software and Internet Software Piracy
688(1)
Computer-Related Scams
689(1)
International Computer Crime
690(1)
Preventing Computer-Related Crime
691(7)
Crime Prevention by State and Federal Agencies
691(1)
Crime Prevention by Corporations
691(3)
Using Intrusion Detection Software
694(1)
Using Managed Security Service Providers (MSSPs)
694(1)
Internet Laws for Libel and Protection of Decency
695(2)
Preventing Crime on the Internet
697(1)
Privacy Issues
698(1)
Privacy and the Federal Government
698(1)
Information Systems @ Work: UK BioBank Raises Privacy Issues
699(7)
Privacy at Work
700(1)
E-Mail Privacy
700(1)
Privacy and the Internet
701(1)
Fairness in Information Use
702(1)
Federal Privacy Laws and Regulations
702(2)
State Privacy Laws and Regulations
704(1)
Corporate Privacy Policies
705(1)
Individual Efforts to Protect Privacy
705(1)
The Work Environment
706(3)
Health Concerns
706(1)
Avoiding Health and Environmental Problems
707(2)
Ethical Issues in Information Systems
709(8)
The AITP Code of Ethics
710(1)
The ACM Code of Professional Conduct
711(6)
Case One: Working to Reduce the Number of Software Vulnerabilities
717(1)
Case Two: Beware Spyware!
718(1)
Case Three: Cyberstalking
719(3)
Part 5 World Views Case: Efforts to Build E-Government and an Information Society in Hungary
722(3)
Glossary 725(18)
Subject Index 743(10)
Name and Company Index 753


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