Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
Management of Total Quality | |
Total quality management and the revival of quality in the United States | |
Leadership | |
Information and analysis | |
Strategic quality planning | |
Human resources development and quality management | |
Management of process quality | |
Customer focus and satisfaction | |
Benchmarking | |
Organizing for total quality management | |
Quality and productivity.. | |
Processes and Quality Tools | |
The cost of quality | |
The concept of a process | |
Understanding data | |
The seven basic quality | |
Table of Contents provided by Publisher. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.