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9781574443264

Principles of Total Quality, Third Edition

by ;
  • ISBN13:

    9781574443264

  • ISBN10:

    1574443267

  • Edition: 3rd
  • Format: Hardcover
  • Copyright: 2004-05-27
  • Publisher: CRC PRESS

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Supplemental Materials

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Summary

In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors.This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations.The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.

Table of Contents

Management of Total Quality
Total quality management and the revival of quality in the United States
Leadership
Information and analysis
Strategic quality planning
Human resources development and quality management
Management of process quality
Customer focus and satisfaction
Benchmarking
Organizing for total quality management
Quality and productivity..
Processes and Quality Tools
The cost of quality
The concept of a process
Understanding data
The seven basic quality
Table of Contents provided by Publisher. All Rights Reserved.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

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