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This is the 6th edition with a publication date of 2/28/2008.
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In today's dynamic workplace, administrative professionals must be able to adjust to a diversified workforce with emerging technologies and be prepared to function in an expanding and global marketplace. From hard skills to soft skills, PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 6e equips you to handle whatever workplace challenges may come your way by providing instruction and activities directed toward technology, communication, and human relations. Its emphasis on critical thinking, creative thinking, and lifelong learning gives you opportunities for unique solutions and ideas. Reflecting a changing marketplace, the sixth edition includes a host of new topics, ranging from business etiquette and e-commerce to globalization and security, and is packed with career tips, professional points, and critical-thinking activities. Comprehensive and practical, this text is an excellent resource for those seeking entry-level assistant positions, preparing for promotion opportunities, or transitioning to a job of greater responsibility.
Table of Contents
|The Workplace -- Constantly Changing|
|Workplace Team and Environment|
|Your Professional Image|
|Anger, Stress, and Time Management|
|Ethical Theories and Behaviors|
|Verbal Communications and Presentations|
|Workplace Mail and Copying|
|Telecommunications--Technology and Etiquette|
|Records and Financial Management|
|Managing Paper and Electronic Records|
|Financial Analyses -- Organizational and Personal|
|Meetings and Travel|
|Job Search and Advancement|
|Leadership Theories and Behaviors|
|Table of Contents provided by Publisher. All Rights Reserved.|