9780538730525

Procedures & Theory for Administrative Professionals (with CD-ROM)

by ;
  • ISBN13:

    9780538730525

  • ISBN10:

    0538730528

  • Edition: 6th
  • Format: Hardcover
  • Copyright: 2/28/2008
  • Publisher: South-Western Educational Pub
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Summary

In today's dynamic workplace, administrative professionals must be able to adjust to a diversified workforce with emerging technologies and be prepared to function in an expanding and global marketplace. From hard skills to soft skills, PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 6e equips you to handle whatever workplace challenges may come your way by providing instruction and activities directed toward technology, communication, and human relations. Its emphasis on critical thinking, creative thinking, and lifelong learning gives you opportunities for unique solutions and ideas. Reflecting a changing marketplace, the sixth edition includes a host of new topics, ranging from business etiquette and e-commerce to globalization and security, and is packed with career tips, professional points, and critical-thinking activities. Comprehensive and practical, this text is an excellent resource for those seeking entry-level assistant positions, preparing for promotion opportunities, or transitioning to a job of greater responsibility.

Table of Contents

The Workplace
The Workplace -- Constantly Changing
Workplace Team and Environment
Virtual Assistant
Workforce Behaviors
Your Professional Image
Anger, Stress, and Time Management
Ethical Theories and Behaviors
Communication Essentials
Written Communications
Verbal Communications and Presentations
Customer Service
Technology Basics
Technology Update
Workplace Mail and Copying
Telecommunications--Technology and Etiquette
Records and Financial Management
Managing Paper and Electronic Records
Financial Analyses -- Organizational and Personal
Meetings and Travel
Event Planning
Travel Arrangements
Career Advancement
Job Search and Advancement
Leadership Theories and Behaviors
Reference Guide
Glossary
Index
Table of Contents provided by Publisher. All Rights Reserved.

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