Professional Front Office Management

For courses in Hotel Operations, Front Office Management, Revenue Management, Hotel Sales and Marketing, Hospitality Management Information Systems, and Managerial Accounting in the Hospitality Industry. A one-of-a-kind, this simulation solves the Front Office Management/Property Management System training dilemma. Consisting of five Front Office categories, users build hands-on experience with revenue management; reservation management; guest stay information; guest departure and payment; and accounting and financial summaries. Developed by a team of experienced professionals, this cutting-edge program features twenty-four lessons of increasing complexity. Each lesson has been extensively field-tested and provides the learner with a real-world, interactive learning experience. Please take a tour of our CD-ROM-based product by visiting: www.prenhall.com/foms

I. Revenue Management

Lesson 1: Main             Enter Occupancy Forecast Data

Lesson 1: Advanced     Estimate Future Rooms Revenue

Lesson 2: Main             Manage Group Block Data

Lesson 2: Advanced    Modify ADR Estimates

 

II. Reservation Management

Lesson 3: Main             Make Individual Room Reservations

Lesson 3: Advanced    Modify Individual Room Reservations

Lesson 4: Main             Make Group “Master” Reservations

Lesson 4: Advanced    Modify Group “Master” Reservations

Lesson 5: Main             Learn Revenue Management Principles

Lesson 5: Advanced    Determine Room Rates to Be Charged

 

III. Guest Stay Information

Lesson 6: Main             Update Room Status Reports

Lesson 6: Advanced    Schedule Room Attendants

Lesson 7: Main             Assign Guests to Specific Rooms

Lesson 7: Advanced    Make Alternate Room Assignments

 

IV. Guest Departure and Payment

Lesson 8: Main             Post Folio Charges

Lesson 8: Advanced    Adjust Folio Charges

Lesson 9: Main             Split Charges and Close Folios

Lesson 9: Advanced    Manage Guest Payment Disputes

 

V. Accounting and Financial Summaries

Lesson 10: Main           Balance and Close Out a Shift

Lesson 10: Advanced  Balance a Full Day’s Shift Reports

Lesson 11: Main           Reconcile a Guest Ledger

Lesson 11: Advanced  Reconcile a City Ledger

Lesson 12: Main           Complete a Manager’s Daily

Lesson 12: Advanced   Assess Competitive Set Data

 

Please take a tour of our CD-ROM-based product by visiting:  www.prenhall.com/foms