Professional Management of Housekeeping Operations, 5th Edition

by Thomas J. A. Jones (William F. Harrah College of Hotel Administration, University of Nevada, Las Vegas)

• ISBN13: 9780471762447
• ISBN10: 047176244X
• Edition: 5th
• Format: Hardcover
• Copyright: 2007-10-01
• Publisher: Wiley

Summary

Now in its fifth edition,Professional Management of Housekeeping Operations is the essential practical introduction to the field, a complete course ranging from key principles of management to budgeting, from staff scheduling to cleaning. With expanded attention to leadership and training, budgeting and cost control, and the increasingly vital responsibility for environmentally safe cleaning, this book also includes numerous case studies that help readers grasp concepts in a real-world setting.

Author Biography

Thomas J.A. Jones is an Associate Professor in the Hotel Management Department of the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas.

Table of Contents

Preface

The Housekeeping Profession And The Principles Of Management

The Executive Housekeeper and Scientific Management

Planning, Organizing, And Staffing The New Organization

Conceptual Planning

Planning to Schedule Workers: A Major Advantage of Housekeeper Team Staffing

Material Planning: Administration of Equipment and Supplies

Material Planning: Floors, Walls, and Windows

Material Planning: Supplies and Equipment

Material Planning: Bedding, Linens, and Uniforms

Staffing for Housekeeping Operations

Operational Planning

Directing And Controlling Ongoing Housekeeping Operations

The Hotel Housekeeping Daily Routine of Department Management

Hotel Housekeeping Subroutines

Special Topics: Swimming Pool Operations And Management, Housekeeping In Other Venues, Safeguarding Of Assets, In-House Laundries, And The Full Circle Of Management

Swimming Pool Operations and Management

Housekeeping in Other Venues

The Safeguarding of Assets: Concerns for Safety and Security in Housekeeping Operations

The Laundry: Toward an Understanding of Basic Engineering and Operational Considerations

The Full Circle of Management

Job Descriptions

Hotel Employee Handbook

Bally's Casino Resort Housekeeping Department Rules and Regulations

Ozone in the Laundry

What If (Publication)

Excerpts from InterContinental Hotels Group Loss Prevention Manual

The Personal Plan

Microfiber Technology

Proteam Articles

National Trade Publications Articles

Glossary

Index

Table of Contents provided by Publisher. All Rights Reserved.