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What version or edition is this?
This is the 5th edition with a publication date of 2/27/2008.
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Professional Office Proceduresprepares students for the realistic situations, tasks and problems they will encounter in a state-of-the-art office environment. Using flexible, stand-alone chapters, this edition has been updated to reflect technology-driven innovations and is ideal for both traditional and distance learning courses. Each chapter features a wide range of activities that focus on Internet research, software application, punctuation review and human relations skill development. This new edition features more on technology, three new chapters (diversity, stress management and business etiquette), an integrated testing feature and inspiring stories of personal success.
Table of Contents
|Workplace Skills and Responsibilities|
|Working Effectively: Time Management and Interaction with Colleagues|
|The Written Word|
|Processing the Mail|
|Computers in the Office|
|Information and Records Management: Filing|
|Meetings and Conferences|
|The Office Environment and Design|
|The Interview and Job Offer|
|Career Advancement to Management|
|Diversity in the Workplace: Understanding those You Work With|
|Tips of the Trade|
|Software Applications Unit|
|Table of Contents provided by Publisher. All Rights Reserved.|