9780135156643

Professional Office Procedures

by
  • ISBN13:

    9780135156643

  • ISBN10:

    0135156645

  • Edition: 5th
  • Format: Paperback
  • Copyright: 2/27/2008
  • Publisher: Pearson

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Supplemental Materials

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Summary

Professional Office Proceduresprepares students for the realistic situations, tasks and problems they will encounter in a state-of-the-art office environment. Using flexible, stand-alone chapters, this edition has been updated to reflect technology-driven innovations and is ideal for both traditional and distance learning courses. Each chapter features a wide range of activities that focus on Internet research, software application, punctuation review and human relations skill development. This new edition features more on technology, three new chapters (diversity, stress management and business etiquette), an integrated testing feature and inspiring stories of personal success.

Table of Contents

Workplace Skills and Responsibilities
Working Effectively: Time Management and Interaction with Colleagues
The Written Word
Oral Communications
Processing the Mail
Computers in the Office
Information and Records Management: Filing
Meetings and Conferences
Business Travel
Business Terminology
The Office Environment and Design
Seeking Employment
The Interview and Job Offer
Career Advancement to Management
Diversity in the Workplace: Understanding those You Work With
Stress Management
Business Etiquette
Tips of the Trade
Software Applications Unit
Appendix
Table of Contents provided by Publisher. All Rights Reserved.

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