Professional Office Procedures

by Cooperman, Susan H.

ISBN13:

9780139795763

ISBN10:

0139795766

Format:

Paperback

Pub. Date:

10/1/1998

Publisher(s):

Prentice Hall

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Summary

Assists, improves, and trains people for careers in offices ranging from small business to large corporations.

PREFACE

1 THE SUCCESSFUL EMPLOYEE

(18)

Objectives

(1)

The Office Employee

(1)

Characteristics of a Good Office Employee

(3)

Effective Listening

(1)

Duties of an Office Employee

(4)

Organization and Time Management

(2)

Group Dynamics

(1)

Work Schedules and Locations

(7)

Conclusion

(1)

Chapter Review

(1)

Activities

(1)

Projects

(1)

Human Relations Skill Development

(1)

Situations

(1)

Role Playing

(1)

Punctuation Review

(2)

2 DOCUMENT PREPARATION

(21)

Objectives

(1)

Basics

(1)

Correcting Common Writing Problems

(3)

Letters

(6)

Interoffice Memorandum

(2)

Minutes of Meetings

(1)

News Release

(1)

Reports

(7)

Chapter Review

(1)

Activities

(1)

Writing Assignments

(1)

Projects

(1)

Human Relations Skill Development

(1)

Situations

(1)

Punctuation Review

(1)

3 COMMUNICATIONS

(21)

Objectives

(1)

Communications

(1)

Voice Mail

(1)

E-Mail

(2)

Fax

(1)

The Telephone

(10)

Teleconferencing

(1)

Speaking Before a Group

(6)

Chapter Review

(1)

Activities

(1)

Projects

(1)

Human Relations Skill Development

(1)

Situations

(1)

Punctuation Review

(2)

4 PROCESSING THE MAIL

(18)

Objectives

(1)

Processing Incoming Mail

(2)

Internal Distribution of Mail

(2)

Preparing Mail to Leave the Office

(3)

Processing Outgoing Mail

(11)

Chapter Review

(1)

Activities

(1)

Projects

(1)

Human Relations Skill Development

(1)

Situations

(1)

Punctuation Review

(2)

5 COMPUTERS IN THE OFFICE

(20)

Objectives

(1)

Introduction to Computers

(1)

Hardware

(5)

Types of Computers

(2)

Software

(4)

Additional Computer Terms

(5)

The Paperless Office

(4)

Chapter Review

(1)

Activities

(1)

Projects

(1)

Human Relations Skill Development

(1)

Situations

(1)

Punctuation Review

(2)

6 MANAGEMENT OF RECORDS: FILING

(24)

Objectives

(1)

Why File?

(1)

File Cabinets

(1)

Setting Up Files

100

(2)

Storage of Document Images

102

(1)

Filing Systems

103

(1)

Alphabetic Filing Rules

104

(15)

Filing Hints

119

(4)

Chapter Review

119

(1)

Activities

119

(1)

Projects

120

(1)

Human Relations Skill Development

121

(1)

Situations

122

(1)

Punctuation Review

122

(1)

7 MEETINGS AND CONVENTIONS

123

(12)

Objectives

123

(1)

The Meeting

123

(2)

Attending a Meeting

125

(1)

Planning a Meeting

126

(4)

Meeting Day and Follow-up

130

(5)

Chapter Review

131

(1)

Activities

131

(1)

Projects

131

(1)

Human Relations Skill Development

132

(1)

Situations

133

(1)

Punctuation Review

133

(2)

8 TRAVEL

135

(20)

Objectives

135

(1)

Fundamentals of Office Travel

135

(1)

Travel Assistance

136

(2)

Airline Travel

138

(5)

Lodging

143

(2)

Automobile Travel

145

(1)

Travel Funds

146

(2)

Itinerary

148

(1)

Passports and Visas

149

(6)

Chapter Review

150

(1)

Activities

150

(1)

Projects

151

(2)

Human Relations Skill Development

153

(1)

Situations

153

(1)

Punctuation Review

154

(1)

9 TERMINOLOGY OF THE WORLD OF BUSINESS

155

(17)

Objectives

155

(1)

Introduction

155

(1)

Sources of Business Information

156

(1)

Economics

156

(2)

Types of Business Organizations

158

(1)

Bonds and Treasury Securities

159

(1)

Terminology in the World of Business

160

(5)

Financial Statements

165

(2)

Tax Forms

167

(1)

Readings

168

(4)

Chapter Review

168

(1)

Activities

169

(1)

Projects

169

(1)

Human Relations Skill Development

170

(1)

Situations

170

(1)

Punctuation Review

171

(1)

10 THE OFFICE

172

(18)

Objectives

172

(1)

Introduction

172

(1)

The Building

172

(1)

The Office

173

(3)

Office Furniture and Equipment

176

(1)

Purchases and Payments

177

(2)

Office Supplies and Equipment

179

(4)

Banking

183

(7)

Chapter Review

187

(1)

Activities

187

(1)

Projects

187

(1)

Human Relations Skill Development

188

(1)

Situations

189

(1)

Grammar Review

189

(1)

11 SEEKING EMPLOYMENT

190

(27)

Objectives

190

(1)

Planning for Your Career

190

(1)

Types of Office Positions Available

191

(1)

How to Find Employers

192

(2)

Letter of Application

194

(1)

References

194

(1)

Resume

195

(6)

Application for Employment

201

(1)

The Interview

201

(5)

After the Interview

206

(1)

Job Offer

206

(3)

Antidiscrimination Protection in the Workplace

209

(8)

Chapter Review

211

(1)

Activities

211

(1)

Projects

212

(1)

Human Relations Skill Development

213

(1)

Situations

214

(1)

Punctuation Review

214

(3)

12 CONTINUING TO GROW IN YOUR PROFESSION

217

(14)

Objectives

217

(1)

Changes in Your Company

217

(1)

Growing in Your Profession

218

(2)

Making a Job Change

220

(2)

Leaving the Old Job

222

(1)

Obtaining Assistance

223

(1)

Certified Professional Secretary

224

(1)

Becoming a Manager or Supervisor

224

(7)

Chapter Review

227

(1)

Activities

228

(1)

Projects

228

(1)

Human Relations Skill Development

229

(1)

Situations

230

(1)

Punctuation Review

230

(1)

13 TIPS OF THE TRADE

231

(19)

Objectives

231

(1)

Introduction

231

(1)

Personal Hints

231

(1)

Hints for Your Office

232

(3)

Your Day

235

(2)

Yourself

237

(4)

Your Job

241

(1)

Co-workers

242

(2)

Business Strategies

244

(1)

Travel

245

(5)

Chapter Review

246

(1)

Activities

246

(1)

Projects

247

(1)

Human Relations Skill Development

248

(1)

Situations

248

(1)

Punctuation Review

248

(2)

APPENDIX: REVIEW OF GRAMMAR, PUNCTUATION, AND SPELLING

250

(13)

Grammar

250

(2)

Capitalization

250

(1)

Subject and Verb

250

(1)

Subject and Verb Agreement

251

(1)

Phrase

251

(1)

Clause

251

(1)

Punctuation

252

(3)

Period

252

(1)

Question Mark

252

(1)

Exclamation Mark

252

(1)

Comma

252

(2)

Semicolon

254

(1)

Colon

254

(1)

Dash

254

(1)

Parentheses

254

(1)

Apostrophe

254

(1)

Hyphen

255

(1)

Quotation Marks

255

(1)

Spelling

255

(8)

Similar-Sounding Words

255

(3)

Frequently Misspelled Words

258

(3)

Cities and States

261

(2)

INDEX

263

Professional Office Procedures

9780139795763

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Table of Contents