The Professional Server A Training Manual,9780131709928

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The Professional Server A Training Manual

by Sanders, Edward E.; Giannasio, Marcella; Paz, Paul C.; Wilkinson, Ronald C.

Edition:

2nd

ISBN13:

9780131709928

ISBN10:

0131709925

Format:

Paperback

Pub. Date:

1/3/2012

Publisher(s):

Prentice Hall

Other versions by this Author

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Summary

Rev. ed. of: Service at its best / Ed Sanders, Paul Paz, Ron Wilkinson. 2002.

1. The Professional Server

2. Professional Appearance

3. Table Settings, Napkin Presentations, and Table Service

4. Serving Food and Beverages

5. Service Readiness

6. Wine and Beverage Service

7. Guest Communication

8. The Technology of Service

9. The Host

10. Banquets, Catering, and Buffet Service

Appendix A: Common Menu Terms

Appendix B: Wine Terminology: General, Sight, Smell, and Taste

Appendix C: Spirit Brands and Related Cocktails

Appendix D: Ales, Lagers, and Non-Alcoholic Beers

Index