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Regardless of job title, every healthcare worker must understand the importance of professionalism. Hands-on technical skills remain a high priority in healthcare, but good character, a strong work ethic, sound personal traits, and appropriate behaviors are just as important. This practical book presents these topics in an interactive format and is an essential resource for aspiring healthcare professionals of all kinds. It focuses on the "soft skills" (rather than on the hands-on technical skills) that are needed to perform in a professional, ethical, legal, and competent manner,regardlessof one's job function/position. Features to this newly revised 3rd edition include: an Interactive CD-ROM containing videos which exemplify professional and non-professional behavior; expanded content based on "hot topics" such as, patient confidentiality, working in teams, valuing diversity, customer service, using electronic communication, displaying a professional image and evaluating employee performance; and more comprehensive coverage of HIPAA and its effect on health care professionals.Self-study guide for new and current health care workers who could benefit from additional professionalism training.
Table of Contents
|Making a Commitment to Your Job|
|The Jobs that Require Professionalism|
|The Big Picture and Where You Fit In A Strong Work Ethic|
|Attendance and Punctuality|
|Reliability and Accountability|
|Attitude and Enthusiasm|
|Quality of Work Evaluating Performance Compliance Representing Your Employer Learning Activities|
|Personal Traits of the Health Care Professional Character and Who You Are|
|As a Person Reputation Judgment and Decision Making Respect and Trust Honesty|
|Ethics and Morals Learning Activities|
|Working with Others|
|Interpersonal Relationships with Coworkers Teamwork Personality Preferences Diversity Respect|
|Manners Communication Skills and Conflict Resolution Customer Service Learning Activities|
|Professionalism and Your Personal Life|
|Appearance and Grooming|
|Language and Grammar|
|Maintaining Professionalism After Hours|
|Personal Management Skills|
|Personal Financial Management|
|Problem Solving and Critical Thinking|
|Tackling the Challenges Unique to Your Profession|
|The Practicum Experience|
|The Purpose of a Practicum|
|The Benefits of a Practicum Experience Preparing for Your Practicum|
|During Your Practicum Ensuring Success on|
|Your Practicum After|
|Your Practicum In Summary Learning Activities|
|Career Planning Assessing Occupational Preferences and Your Skills Exploring|
|Employment Opportunities Setting Goals Balancing Priorities and Career|
|Advancement Expecting the Unexpected R sum s Job Application|
|Forms Pre-Employment Assessments Preparing for an Interview Participating in an Interview Learning Activities|
|Sample Job Description|
|Sample Performance Evaluation|
|Sample R sum|
|Sample R sum Cover Letter|
|Sample Job Application Form|
|Sample Interview Follow-Up Letter|
|Table of Contents provided by Publisher. All Rights Reserved.|