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HAROLD KERZNER, Ph.D., is Senior Executive Director for Project Management at the International Institute of Learning, Inc. (IIL), a global learning solutions company offering professional training and consulting services worldwide. Dr. Kerzner's profound effect on the project management industry inspired the IIL in partnership with PMI to establish the Kerzner International Project Manager of the Year Award, which is presented to a distinguished PMP® or global equivalent each year.
Table of Contents
1 OVERVIEW 1
2 PROJECT MANAGEMENT GROWTH: CONCEPTS AND DEFINITIONS 37
3 ORGANIZATIONAL STRUCTURES 91
4 ORGANIZING AND STAFFING THE PROJECT OFFICE AND TEAM 141
5 MANAGEMENT FUNCTIONS 191
6 MANAGEMENT OF 'YOUR' TIME AND STRESS 285
7 CONFLICTS 295
8 SPECIAL TOPICS 319
9 THE VARIABLES FOR SUCCESS 365
10 WORKING WITH EXECUTIVES 383
11 PLANNING 411
12 NETWORK SCHEDULING TECHNIQUES 493
13 PROJECT GRAPHICS 555
14 PRICING AND ESTIMATING 571
15 COST CONTROL 629
16 TRADE-OFF ANALYSIS IN A PROJECT ENVIRONMENT 715
17 RISK MANAGEMENT 741
18 LEARNING CURVES 817
19 CONTRACT MANAGEMENT 839
20 QUALITY MANAGEMENT 873
21 MODERN DEVELOPMENTS PROJECT MANAGEMENT 927
22 THE BUSINESS OF SCOPE CHANGES 949
23 THE 'PROJECT' OFFICE 955
24 MANAGING CRISIS PROJECTS 971
25 THE RISE, FALL, AND RESURRECTION OF IRIDIUM: A PROJECT MANAGEMENT PERSPECTIVE 987
Appendix A. Solutions to the Project Management Conflict Exercise 1025
Appendix B. Solution to Leadership Exercise 1031
Appendix C. Dorale Products Case Studies 1037
Appendix D. Solution to the Dorale Products Case Studies Answers 1049
Appendix E. Crosslisting of PMBOK to the Text 1055
Author Index 1061