Public Personnel Management : Contexts and Strategies,9780136248187

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Public Personnel Management : Contexts and Strategies

by Klingner, Donald E.; Nalbandian, John

Edition:

4th

ISBN13:

9780136248187

ISBN10:

0136248187

Format:

Hardcover

Pub. Date:

10/1/1997

Publisher(s):

Prentice Hall

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Summary

For junior/graduate-level courses in Public Personnel Management or Human Resources Management. Reflecting contemporary political and managerial realities, this text provides a comprehensive exploration of the values, conflicts, political processes, and management techniques which provide the context for personnel administration in the public sector.

Preface

vii

PART I INTRODUCTION

(69)

1 The World of Public Personnel Management

(37)

Introduction

(1)

Public Personnel Management Functions

(1)

Public Jobs as Scarce Resources

(1)

The Four Traditional Values: Responsiveness, Efficiency, Individual Rights, and Social Equity

(1)

Emergent Anti-Government Values: Individual Accountability, Limited and Decentralized Government, and Community Responsibility for Social Services

(2)

Personnel Systems

(2)

Contemporary Systems: Alternative Organizations and Flexible Employment Relationships

(7)

Conflict and Compromise among Alternative Personnel Systems

(3)

Systems in Collision: A Historical Analysis of Public Personnel Management in the United States

(11)

Toward a General Model: Public Personnel Management, Development, and Democratization

(4)

Summary

(1)

Key Terms

(1)

Discussion Questions

(1)

Case Study: Values and Functions in Public Personnel Management

(1)

Notes

(3)

2 The Public Personnel Manager's Job

(32)

Introduction

(1)

The Size and Scope of Public Employment in the United States

(1)

Shared Responsibility for Public Personnel Management

(2)

The Public Personnel Manager's Job under Different Personnel Systems

(7)

The Job of the Public Personnel Manager: Technician, Professional, Human Resource Management Specialist, and Mediator

(7)

What Knowledge, Skills, and Abilities Do Public Personnel Managers Need?

(2)

How Do Public Personnel Managers Get into the Field?

(2)

Taking Charge of Your Own Career Development as a Professional Public Personnel Manager

(3)

Summary

(1)

Key Terms

(1)

Discussion Questions

(1)

Case Study: Choosing a Municipal Personnel Director

(2)

Exercise: A Self-Development Plan for a Public Personnel Manager

(1)

Notes

(2)

PART II PLANNING

(86)

3 Budgeting, Planning, and Productivity

(26)

The Critical Link: Why Budgeting and Financial Management Are Essential to Public Personnel Management

(4)

The Role of the Personnel Director in Budget Preparation, Approval, and Management

(1)

Various Techniques for Forecasting Human Resource Needs

(4)

Uncertainty in Human Resource Planning and Downsizing

(4)

What Is Productivity?

(3)

Productivity and Privatization: What's a Personnel Manager to Do?

(1)

Expanding the Personnel Director's Role in Productivity Programs

(2)

Summary

(1)

Key Terms

(1)

Discussion Questions

(1)

Case Study 1: A Day in the Life of a City Manager

(2)

Case Study 2: Privatization

(1)

Notes

(2)

4 Analysis, Classification, and Evaluation

(31)

Introduction

(2)

From Position Management to Management of Work and of Human Resources

(6)

The Two Problems with Traditional Job Analysis and Job Descriptions

104

(4)

The Importance of Job Descriptions under Other Public Personnel Systems

108

(2)

How to Improve Traditional Job Descriptions

110

(1)

The History of Classification

111

(3)

Point-Factor Job Evaluation

114

(1)

A Critique of Job Evaluation, and Alternatives to It

115

(4)

Job Evaluation and Pay Equity

119

(1)

Job Evaluation and Other Personnel Activities

119

(1)

Summary

120

(1)

Key Terms

120

(1)

Discussion Questions

120

(1)

Case Study: Who's Most Qualified to Be Minority Recruitment Director?

121

(5)

Notes

126

(1)

5 Pay and Benefits

127

(29)

The New Compensation and Benefits Environment

128

(2)

The Legal Context of Compensation Policy and Practice

130

(1)

Issues Involved in Pay Disparity Based on Race and Gender

131

(1)

Setting Pay in Alternative Personnel Systems

132

(2)

Pay for Performance

134

(3)

Merit Pay, Seniority, and Cost-of-Living Allowances

137

(2)

New Pay

139

(3)

Statutory Entitlement Benefits

142

(1)

Discretionary Benefits: Pensions

143

(3)

Discretionary Benefits: Health Insurance

146

(1)

Other Emergent Employee Benefit Issues

146

(4)

Pay, Benefits, and Conflicts among Personnel Systems

150

(1)

Summary

151

(1)

Key Terms

151

(1)

Discussion Questions

152

(1)

Exercise: New Pay

152

(1)

Case Study: The Cost of Absenteeism

152

(2)

Notes

154

(2)

PART III ACQUISITION

156

(61)

6 The Saga of Social Equity: Equal Employment Opportunity, Affirmative Action, and Workforce Diversity

156

(26)

Equal Employment Opportunity and Affirmative Action: What Are They?

158

(1)

Affirmative Action Law and Compliance Agencies

158

(2)

Affirmative Action Compliance: Voluntary and Involuntary

160

(1)

Impact of the Judicial System on Interpreting and Enforcing Social Equity through Affirmative Action

161

(4)

The Shifting Focus of Controversy: From Employment Preferences to Contract "Set-Asides"

165

(1)

From Affirmative Action to Workforce Diversity

166

(3)

Impact of Workforce Diversification Programs

169

(4)

Conflict Over Social Equity: The Role of the Personnel Manager in Achieving Productivity and Fairness

173

(3)

Summary

176

(1)

Key Terms

177

(1)

Discussion Questions

177

(1)

Case Study 1: Values in Conflict: Equal Opportunity or Affirmative Action?

178

(1)

Case Study 2: Between a Rock and a Hard Place on Affirmative Action Compliance

179

(1)

Case Study 3: From Affirmative Action Compliance to Workforce Diversification Programs

180

(1)

Notes

181

(1)

7 Recruitment, Selection, and Promotion

182

(35)

The Acquisition Function

183

(1)

Value Conflicts and the Acquisition Function

183

(3)

Differences in Perspective: Political Appointees and Career Civil Servants

186

(2)

External Influences and Contemporary Challenges

188

(5)

Steps in the Staffing Process

193

(3)

Recruitment and Selection Models

196

(5)

Test Validation and the Acquisition Function

201

(9)

Americans with Disabilities Act (ADA)

210

(2)

Summary

212

(1)

Key Terms

213

(1)

Discussion Questions

213

(1)

Case Study: Merit or Politics?

214

(1)

Notes

215

(2)

PART IV DEVELOPMENT

217

(106)

8 Leadership and Performance in Turbulent Times

217

(33)

The Challenges to Traditional Civil Service Systems

218

(3)

Consequences of These Challenges for Leadership and Employee Performance

221

(1)

Differences between Political and Administrative Viewpoints

222

(4)

Explaining Employee Performance: Equity and Expectancy Theories

226

(5)

Influences on Employees' Motivation to Perform

231

(3)

Influences on Employees' Ability to Perform

234

(1)

Organizing for Productivity: Alternative Work Systems

235

(5)

Tools Managers Use to Enhance Employee Performance

240

(1)

Managing Employee Anxiety

241

(2)

Summary

243

(1)

Key Terms

243

(1)

Discussion Questions

244

(1)

Case Study 1: Requiem for a Good Soldier

244

(2)

Case Study 2: Recruiting a Water Plant Technician

246

(1)

Case Study 3: Between a Rock and a Hard Place

247

(2)

Notes

249

(1)

9 Training, Education, and Staff Development

250

(25)

Objectives of the Development Function: Training, Education, and Staff Development

251

(2)

Environmental Challenges and Organizational Responses

253

(9)

Ongoing Issues in Human Resource Development

262

(1)

Three Roles of the Human Resource Development Specialist

263

(1)

Training Needs Assessment, Design, and Evaluation

264

(5)

Different Perspectives from Alternative Personnel Systems

269

(1)

Summary

270

(1)

Key Terms

270

(1)

Discussion Questions

270

(1)

Appendix: A Personal View of Diversity Training

271

(1)

Case Study 1: Develop a Diversity Training Program

272

(1)

Case Study 2: Training Vignettes

273

(1)

Notes

273

(2)

10 Performance Appraisal

275

(27)

Why Evaluate Performance?

276

(1)

Performance Appraisal and Alternative Personnel Systems

277

(1)

Contemporary Challenges to Performance Appraisal

278

(1)

Performance-Based and Person-Based Evaluation Criteria

279

(3)

Appraisal Methods

282

(10)

Who Should Evaluate Performance?

292

(3)

Characteristics of an Effective Appraisal System

295

(1)

The Human Dynamics of the Appraisal Process

296

(2)

Performance Appraisal the Sanctions Process, and Fairness

298

(1)

Summary

299

(1)

Key Terms

300

(1)

Discussion Questions

300

(1)

Case Study: Evaluating Appraisal Instruments

300

(1)

Notes

301

(1)

11 Health and Safety

302

(21)

Occupational Safety and Health

304

(3)

Workplace Violence

307

(3)

Tobacco, Alcohol, and Illegal Drugs

310

(3)

AIDS

313

(2)

Employee Assistance Programs (EAPs)

315

(1)

Balancing Organizational Effectiveness and Employee Rights

316

(2)

Summary

318

(1)

Key Terms

318

(1)

Discussion Questions

318

(1)

Case Study 1: Developing a Workplace AIDS Policy

319

(1)

Case Study 2: Workplace Violence: "In Hindsight, We Could See It Coming."

319

(2)

Notes

321

(2)

PART V SANCTIONS

323

(83)

12 Organizational Justice

323

(37)

The Sanction Function

324

(1)

Establishing and Maintaining Expectations

325

(1)

Protecting Employee Rights

326

(6)

The Americans with Disabilities Act: Balancing Organizational Efficiency and the Rights of Employees and Applicants

332

(1)

Freedom of Speech, Association, and Privacy

333

(6)

Liability of Public Employees

339

(1)

Property Rights and Due Process

340

(1)

Organizational Citizenship, Grievance Procedures, and Employee Perceptions of Fairness

341

(2)

Discipline and Counseling of the Unproductive Employee

343

(3)

Steps in the Grievance Process

346

(3)

The Sanction Function in Alternate Personnel Systems

349

(1)

Organizational Justice, Productivity, and Workforce Diversity

350

(1)

Summary

351

(1)

Key Terms

352

(1)

Discussion Questions

352

(1)

Case Study: Juan Hernandez v. the County

353

(5)

Notes

358

(2)

13 Collective Bargaining

360

(26)

The History of Collective Bargaining

361

(3)

Collective Bargaining, Individual Rights, and the Constitution

364

(2)

Collective Bargaining Practices

366

(6)

Pressures on Public-Sector Collective Bargaining

372

(4)

The Future of Collective Bargaining: From Private Privilege to Public Interest

376

(4)

Summary

380

(1)

Key Terms

380

(1)

Discussion Questions

381

(1)

Case Study: Good Management or Bargaining in Bad Faith?

381

(3)

Notes

384

(2)

14 Developing a Strategic Human Resource Capability

386

(20)

Introduction

386

(1)

Strategic Human Resource Management

386

(14)

Strategic Human Resource Management in Action

400

(3)

Summary

403

(1)

Key Terms

403

(1)

Discussion Questions

403

(1)

Case Study: Personnel Management: Part of the Problem or Part of the Solution?

404

(1)

Notes

405

(1)

Index

406

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Public Personnel Management : Contexts and Strategies

9780136248187

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