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Quality

by
Edition:
2nd
ISBN13:

9780130999245

ISBN10:
0130999245
Format:
Hardcover
Pub. Date:
8/1/1999
Publisher(s):
Prentice Hall

Questions About This Book?

What version or edition is this?
This is the 2nd edition with a publication date of 8/1/1999.
What is included with this book?
  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.

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Summary

Provides an introduction to Statistical Process Control (SPC), using algebra and trigonometry. Contains a trial version of SQC-Pack software packaged in the text.

Table of Contents

I SETTING THE STAGE 1(112)
1 Quality Basics
2(24)
Identifying Quality
4(1)
Ingredients for Success
5(5)
The Evolution of Quality
10(5)
Beyond Total Quality Management
15(2)
Summary
17(1)
Lessons Learned
18(1)
Chapter Problems
18(2)
Case Study
20(6)
2 Quality Advocates and Quality Management
26(38)
Quality Advocates
28(11)
Continuous Improvement
39(10)
Summary
49(1)
Lessons Learned
49(1)
Chapter Problems
50(2)
Case Studies
52(12)
3 Quality Improvement: Problem Solving
64(49)
Problem Solving
66(1)
Steps in Process Improvement
66(2)
Plan
68(22)
Do
90(4)
Study
94(1)
Act
95(1)
Summary
96(1)
Lessons Learned
97(1)
Chapter Problems
98(6)
Case Studies
104(9)
II CONTROL CHARTS FOR VARIABLES 113(254)
4 Statistics
114(78)
Statistics
116(2)
Use of Statistics in Quality Assurance
118(1)
Populations versus Samples
118(3)
Data Collection
121(3)
Measurements: Accuracy, Precision, and Measurement Error
124(3)
Data Analysis: Graphical
127(19)
Data Analysis: Analytical
146(15)
Normal Frequency Distribution
161(9)
Summary
170(1)
Lessons Learned
170(1)
Chapter Problems
171(11)
Case Studies
182(10)
5 Variable Control Charts
192(88)
Control-Chart Functions
195(1)
Variation
196(3)
Control Charts
199(1)
Control Charts for Variables
199(44)
Summary
243(1)
Lessons Learned
243(1)
Formulas
244(2)
Chapter Problems
246(7)
Case Studies
253(27)
6 Process Capability
280(36)
Individual Values Compared with Averages
282(1)
Estimation of Population Sigma from Sample Data
283(3)
Control Limits and Specification Limits
286(3)
The 6(Sigma) Spread versus Specification Limits
289(3)
Calculating Process Capability Indices
292(10)
Summary
302(1)
Lessons Learned
302(1)
Formulas
303(1)
Chapter Problems
303(2)
Case Studies
305(11)
7 Other Variable Control Charts
316(51)
Individuals and Moving-Range Charts
318(5)
Moving-Average and Moving-Range Charts
323(4)
A Chart Plotting All Individual Values
327(1)
Median and Range Charts
328(6)
Run Charts
334(2)
A Chart for Variable Subgroup Size
336(2)
Precontrol Charts
338(6)
Short Run Charts
344(4)
Summary
348(1)
Lessons Learned
348(3)
Formulas
351(1)
Chapter Problems
352(8)
Case Studies
360(7)
III CONTROL CHARTS FOR ATTRIBUTES 367(110)
8 Probability
368(36)
Probability Theorems
370(8)
Permutations and Combinations
378(3)
Discrete Probability Distributions
381(6)
Continuous Probability Distribution
387(2)
Distribution Interrelationships and Approximations
389(2)
Summary
391(1)
Lessons Learned
392(1)
Formulas
392(2)
Chapter Problems
394(5)
Case Studies
399(5)
9 Quality Control Charts for Attributes
404(73)
Attributes
406(1)
Charts for Nonconforming Units
406(24)
Charts for Counts of Nonconformities
430(15)
Summary
445(2)
Lessons Learned
447(1)
Formulas
447(2)
Chapter Problems
449(16)
Case Studies
465(12)
IV EXPANDING THE SCOPE OF QUALITY 477(118)
10 Reliability
478(26)
Reliability
480(1)
Product Life Cycle Curve
481(1)
Measures of Reliability
482(9)
Reliability Programs
491(3)
Reliability Engineers
494(1)
Summary
495(1)
Lessons Learned
495(1)
Formulas
496(1)
Chapter Problems
496(4)
Case Studies
500(4)
11 Quality Costs
504(26)
What Are Quality Costs?
506(1)
Defining Quality Costs
506(4)
Types of Quality Costs
510(3)
Quality-Cost Measurement System
513(1)
Utilizing Quality Costs for Decision Making
514(1)
Summary
514(1)
Lessons Learned
515(1)
Chapter Problems
515(3)
Case Studies
518(12)
12 Product Liability
530(18)
The Evolution of Product Liability
532(1)
Warranties
533(1)
Product Liability Suits
533(2)
Liability Loss Control Programs
535(5)
Future Considerations
540(1)
Summary
540(1)
Lessons Learned
541(1)
Chapter Problems
541(3)
Case Study
544(4)
13 Quality Systems: ISO 9000, Supplier Certification Requirements, and the Malcolm Baldridge Award
548(24)
Quality Systems
550(1)
ISO 9000
550(7)
Supplier Certification Requirements: QS 9000
557(1)
ISO 14000
558(1)
Malcolm Baldridge National Quality Award
559(3)
Summary
562(1)
Lessons Learned
563(1)
Chapter Problems
564(1)
Case Study
565(7)
14 Benchmarking and Auditing
572(23)
Benchmarking
574(6)
Auditing
580(5)
Summary
585(1)
Lessons Learned
585(1)
Chapter Problems
586(2)
Case Study
588(7)
Appendix 1 Normal Curve Areas (Z is less than or equal to Z(0)) 595(2)
Appendix 2 Factors for Computing Central Lines and 3(Sigma) Control Limits for X, s, and R Charts 597(1)
Appendix 3 Cumulative Binomial Probability Distribution 598(11)
Appendix 4 The Poisson Distribution 609(4)
Appendix 5 About PQ Systems 613(2)
Appendix 6 SQCpack Student Version Software 615(7)
Glossary 622(12)
Answers to Selected Problems 634(3)
Bibliography 637(5)
Index 642


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