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Quality Concepts for the Process Industry,9781435482449
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Quality Concepts for the Process Industry

by
Edition:
2nd
ISBN13:

9781435482449

ISBN10:
1435482441
Format:
Paperback
Pub. Date:
3/13/2009
Publisher(s):
Cengage Learning
List Price: $110.66

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Questions About This Book?

What version or edition is this?
This is the 2nd edition with a publication date of 3/13/2009.
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  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.

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Summary

Quality Concepts for the Process Industry prepares readers for a career as process plant operators. This book covers the classical concepts of quality control in a style and at a depth that should be acquired by all employees of the process industries. Each chapter of the text contains chapter objectives, thorough discussions of the concepts presented, a summary, and end-of-chapter review questions. There is a complete glossary of terms and a list of additional references in the back of the book.

Table of Contents

Preface
About the Author
Why Quality is Important
How It All Began
The Quality Gurus
ISO 9000 (2000)
Total Quality Management
Customer Satisfaction
Employee Empowerment
Teamwork and Teams
Communication
Personal Effectiveness
The Economics of Quality
Quality as a System
The Cost of Quality
Quality Tools (Part 1)
Quality Tools (Part 2)
Variation
Concepts of Statistical Quality Control
SPC and Control Charts
Process Capability
Epilogue
Glossary
References
Subject Index
Table of Contents provided by Publisher. All Rights Reserved.


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