Quality Control

by Besterfield, Dale H., Ph.D., P.E.

• ISBN13: 9780135000953
• ISBN10: 0135000955
• Edition: 8th
• Format: Hardcover
• Copyright: 2008-04-14
• Publisher: Prentice Hall

Summary

Practical and state-of-the-art in approach, Quality Control, Eighth Editionprovides fundamental ;yet comprehensive ;coverage of quality control concepts. Sufficient theory is presented to ensure that readers gain a sound understanding of the basic principles of quality control. The substantial use of probability and statistical techniques is reduced to simple mathematics or is developed in the form of tables and charts. Professional organizations and industrial corporations have found the book an excellent training manual for instruction of manufacturing, quality, inspection, marketing, purchasing, and product design personnel.

Author Biography

Dale H. Besterfield is Professor Emeritus College of Engineering Southern Illinois University.

Table of Contents

Introduction to Quality	p. 1
Objectives	p. 1
Introduction	p. 2
Responsibility for Quality	p. 6
Chief Executive Officer	p. 13
Computers and Quality Control	p. 14
Total Quality Management-Principles and Practices	p. 25
Objectives	p. 25
Introduction	p. 26
Basic Approach	p. 26
Leadership	p. 29
Customer Satisfaction	p. 37
Employee Involvement	p. 41
Continuous Process Improvement	p. 45
Supplier Partnership	p. 55
Performance Measures	p. 57
Deming's 14 Points	p. 74
Final Comments	p. 75
Total Quality Management-Tools and Techniques	p. 77
Objectives	p. 77
Introduction	p. 78
Statistical Process Control	p. 78
Acceptance Sampling	p. 90
Reliability	p. 91
Design of Experiments	p. 91
Taguchi's Quality Engineering	p. 91
Failure Mode and Effect Analysis	p. 92
Quality Function Deployment	p. 92
ISO 9000	p. 93
ISO 14000	p. 109
Benchmarking	p. 109
Total Productive Maintenance	p. 110
Management and Planning Tools	p. 110
Quality by Design	p. 110
Products Liability	p. 111
Information Technology	p. 111
Lean	p. 112
Computer Program	p. 112
Fundamentals of Statistics	p. 117
Objectives	p. 117
Introduction	p. 118
Frequency Distribution	p. 123
Measures of Central Tendency	p. 136
Measures of Dispersion	p. 143
Other Measures	p. 148
Concept of a Population and a Sample	p. 152
The Normal Curve	p. 154
Tests for Normality	p. 161
Scatter Diagram	p. 165
Computer Program	p. 169
Control Charts for Variables	p. 179
Objectives	p. 179
Introduction	p. 180
Control Chart Techniques	p. 187
State of Control	p. 207
Specifications	p. 216
Process Capability	p. 225
Six Sigma	p. 230
Other Control Charts	p. 232
Computer Program	p. 244
Additional SPC Techniques for Variables	p. 253
Objectives	p. 253
Introduction	p. 254
Continuous and Batch Processes	p. 254
Multi-Vari Chart	p. 259
Short-Run SPC	p. 260
Gage Control	p. 277
Computer Program	p. 282
Fundamentals of Probability	p. 287
Objectives	p. 287
Introduction	p. 288
Basic Concepts	p. 288
Discrete Probability Distributions	p. 298
Continuous Probability Distributions	p. 308
Distribution Interrelationship	p. 309
Computer Program	p. 309
Control Charts for Attributes	p. 315
Objectives	p. 315
Introduction	p. 316
Control Charts for Nonconforming Units	p. 317
Control Charts for Count of Nonconformities	p. 339
A Quality Rating System	p. 349
Computer Program	p. 353
Lot-By-Lot Acceptance Sampling by Attributes	p. 361
Objectives	p. 361
Introduction	p. 362
Fundamental Concepts	p. 362
Statistical Aspects	p. 369
Sampling Plan Design	p. 390
Computer Program	p. 397
Acceptance Sampling Systems	p. 401
Objectives	p. 401
Introduction	p. 402
Lot-by-Lot Acceptance Sampling Plans for Attributes	p. 402
Acceptance Sampling Plans for Continuous Production	p. 436
Acceptance Sampling Plans for Variables	p. 444
Reliability	p. 461
Objectives	p. 461
Introduction	p. 462
Fundamental Aspects	p. 462
Additional Statistical Aspects	p. 468
Life and Reliability Testing Plans	p. 478
Test Design	p. 485
Availability and Maintainability	p. 487
Computer Program	p. 488
Management and Planning Tools	p. 493
Objectives	p. 493
Introduction	p. 494
Why, Why	p. 494
Forced Field Analysis	p. 495
Nominal Group Technique	p. 495
Affinity Diagram	p. 496
Interrelationship Diagram	p. 496
Tree Diagram	p. 500
Matrix Diagram	p. 500
Prioritization Matrices	p. 502
Process Decision Program Chart	p. 504
Activity Network Diagram	p. 505
Summary	p. 507
Appendix	p. 511
Areas Under the Normal Curve	p. 512
Factors for Computing Central Lines and 3[sigma] Control Limits for X, s, and R Charts	p. 514
The Poisson Distribution	p. 515
Random Numbers	p. 520
Commonly Used Conversion Factors	p. 521
Selected Bibliography	p. 523
Glossary	p. 527
Answers to Selected Exercises	p. 531
Index	p. 537
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