Quality Control

by Besterfield, Dale H.

• ISBN13: 9780131131279
• ISBN10: 0131131273
• Edition: 7th
• Format: Hardcover
• Copyright: 2009-01-01
• Publisher: Pearson College Div

Summary

For undergraduate/graduate-level courses in Quality Control, Statistical Process Control, Quality Improvement and Quality Assurance. Practical and state-of-the-art in approach, this text provides fundamentalyet comprehensivecoverage of quality control concepts. Sufficient theory is presented to ensure that students gain a sound understanding of the basic principles of quality control. The substantial use of probability and statistical techniques is reduced to simple mathematics or is developed in the form of tables and charts.

Table of Contents

1 INTRODUCTION TO QUALITY	1	(22)
Introduction	1	(4)
Responsibility for Quality	5	(7)
Chief Executive Officer	12	(1)
Computers and Quality Control	13	(10)
2 TOTAL QUALITY MANAGEMENT PRINCIPLES AND PRACTICES	23	(52)
Introduction	23	(1)
Basic Approach	24	(2)
Leadership	26	(9)
Customer Satisfaction	35	(4)
Employee Involvement	39	(4)
Continuous Process Improvement	43	(10)
Supplier Partnership	53	(1)
Performance Measures	54	(18)
Deming's 14 Points	72	(1)
Final Comments	72	(3)
3 TOTAL QUALITY MANAGEMENT TOOLS AND TECHNIQUES	75	(42)
Statistical Process Control	75	(15)
Acceptance Sampling	90	(1)
Reliability	90	(1)
Design of Experiments	90	(1)
Taguchi's Quality Engineering	90	(1)
Failure Mode and Effect Analysis	91	(1)
Quality Function Deployment	91	(1)
ISO 9000	92	(16)
ISO 14000	108	(1)
Benchmarking	109	(1)
Total Productive Maintenance	109	(1)
Management and Planning Tools	109	(1)
Quality by Design	110	(1)
Products Liability	110	(1)
Information Technology	111	(1)
Computer Program	111	(6)
4 FUNDAMENTALS OF STATISTICS	117	(56)
Introduction	117	(5)
Frequency Distribution	122	(14)
Measures of Central Tendency	136	(7)
Measures of Dispersion	143	(5)
Other Measures	148	(3)
Concept of a Population and a Sample	151	(2)
The Normal Curve	153	(7)
Tests for Normality	160	(4)
Computer Program	164	(9)
5 CONTROL CHARTS FOR VARIABLES	173	(68)
Introduction	173	(8)
Control Chart Techniques	181	(19)
State of Control	200	(9)
Specifications	209	(9)
Process Capability	218	(5)
Six Sigma	223	(2)
Different Control Charts	225	(8)
Computer Program	233	(8)
6 ADDITIONAL SPC TECHNIQUES FOR VARIABLES	241	(32)
Introduction	241	(1)
Continuous and Batch Processes	241	(6)
Multi-Vari Chart	247	(1)
Short-Run SPC	248	(16)
Gage Control	264	(5)
Computer Program	269	(4)
7 FUNDAMENTALS OF PROBABILITY	273	(28)
Basic Concepts	273	(11)
Discrete Probability Distributions	284	(10)
Continuous Probability Distributions	294	(2)
Distribution Interrelationship	296	(1)
Computer Program	297	(4)
8 CONTROL CHARTS FOR ATTRIBUTES	301	(46)
Introduction	301	(2)
Control Charts for Nonconforming Units	303	(21)
Control Charts for Count of Nonconformities	324	(10)
A Quality Rating System	334	(4)
Computer Program	338	(9)
9 LOT-BY-LOT ACCEPTANCE SAMPLING BY ATTRIBUTES	347	(40)
Fundamental Concepts	347	(8)
Statistical Aspects	355	(20)
Sampling Plan Design	375	(8)
Computer Program	383	(4)
10 ACCEPTANCE SAMPLING SYSTEMS	387
Lot-by-Lot Acceptance Sampling Plans for Attributes	388	(33)
Acceptance Sampling Plans for Continuous Production	421	(8)
Acceptance Sampling Plans for Variables	429
11 RELIABILITY	47	(428)
Fundamental Aspects	447	(6)
Additional Statistical Aspects	453	(10)
Life and Reliability Testing Plans	463	(7)
Availability and Maintainability	470	(1)
Computer Program	471	(4)
12 MANAGEMENT AN PLANNING TOOLS	475	(16)
Introduction	475	(1)
Why, Why	476	(1)
Forced Field Analysis	476	(1)
Nominal Group Technique	477	(1)
Affinity Diagram	477	(1)
Interrelationship Diagram	477	(3)
Tree Diagram	480	(1)
Matrix Diagram	481	(2)
Prioritization Matrices	483	(2)
Process Decision Program Chart	485	(1)
Activity Network Diagram	486	(3)
Summary	489	(2)
APPENDIX	491	(12)
Table A Areas Under the Normal Curve	492	(2)
Table B Factors for Computing Central Lines and 3α Control Limits for X, s, and R Charts	494	(1)
Table C The Poisson Distribution	495	(5)
Table D Random Numbers	500	(1)
Table E Commonly Used Conversion Factors	501	(2)
SELECTED BIBLIOGRAPHY	503	(4)
GLOSSARY	507	(4)
ANSWERS TO SELECTED PROBLEMS	511	(6)
INDEX	517

Excerpts

This book provides a fundamental, yet comprehensive, coverage of quality control concepts. A practical state-of-the-art approach is stressed throughout. Sufficient theory is presented to ensure that the reader has a sound understanding of the basic principles of quality control. The use of probability and statistical techniques is reduced to simple mathematics or is developed in the form of tables and charts. The book has served the instructional needs of technology students in technical institutes, community colleges, and universities. It has also been used by undergraduate and graduate business students. Professional organizations and industrial corporations have found the book an excellent training manual for instruction of manufacturing, quality, inspection, marketing, purchasing, and product design personnel. Quality Control,Seventh Edition, begins with an introductory chapter about quality responsibility and two chapters that describe total quality management. These chapters are followed by chapters on fundamentals of statistics, control charts for variables, additional SPC techniques for variables, fundamentals of probability, and control charts for attributes. A subsequent group of chapters describes acceptance sampling, reliability, and management and planning tools. Also included is a CD-ROM of data files that uses Microsoft Excel. I am indebted to the publishers and authors who have given permission to reproduce their charts, graphs, and tables. I thank Peter J. Hardro-Naval Undersea Warfare Center, New Port/University of Massachusetts, Dartmouth; Mitchel Lifland-Eastern Kentucky University; and Daryl Santos-Binghamton University, for reviewing the manuscript. Professors, practitioners, and students throughout the world have been most helpful in pointing out the need for further clarification and additional material in this seventh edition. Dale H. Besterfield