CART

(0) items

Quality and Performance Excellence

by
Edition:
6th
ISBN13:

9780324827064

ISBN10:
0324827067
Format:
Paperback
Pub. Date:
3/4/2010
Publisher(s):
South-Western College Pub
Includes 2-weeks free access to
step-by-step solutions for this book.
Step-by-Step solutions are actual worked out problems to the questions at the end of each chapter that help you understand your homework and study for your exams. Chegg and eCampus are providing you two weeks absolutely free. 81% of students said using Step-by-Step solutions prepared them for their exams.

Questions About This Book?

Why should I rent this book?
Renting is easy, fast, and cheap! Renting from eCampus.com can save you hundreds of dollars compared to the cost of new or used books each semester. At the end of the semester, simply ship the book back to us with a free UPS shipping label! No need to worry about selling it back.
How do rental returns work?
Returning books is as easy as possible. As your rental due date approaches, we will email you several courtesy reminders. When you are ready to return, you can print a free UPS shipping label from our website at any time. Then, just return the book to your UPS driver or any staffed UPS location. You can even use the same box we shipped it in!
What version or edition is this?
This is the 6th edition with a publication date of 3/4/2010.
What is included with this book?
  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
  • The Used copy of this book is not guaranteed to include any supplemental materials. Typically, only the book itself is included.
  • The Rental copy of this book is not guaranteed to include any supplemental materials. You may receive a brand new copy, but typically, only the book itself.

Related Products


  • Quality & Performance Excellence, 6th Edition
    Quality & Performance Excellence, 6th Edition
  • Quality and Performance Excellence
    Quality and Performance Excellence
  • Quality and Performance Excellence : Management, Organization and Strategy
    Quality and Performance Excellence : Management, Organization and Strategy
  • Total Quality : Management, Organization, and Strategy
    Total Quality : Management, Organization, and Strategy
  • Total Quality: Management, Organization, and Strategy
    Total Quality: Management, Organization, and Strategy
  • Total Quality: Management, Organization, and Strategy
    Total Quality: Management, Organization, and Strategy





Summary

Packed with relevant, real-world illustrations, QUALITY AND PERFORMANCE EXCELLENCE, 6e presents the basic principles and tools associated with TQ. Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. Unlike most TQ books, QUALITY AND PERFORMANCE EXCELLENCE is organized according to traditional management topics, which helps readers see the parallels between TQ and management theories in areas such as organizational design and leadership. TQ is often presented as new or different, which it clearly is not. This book has three objectives: to show readers how these principles and methods have been put into effect in a variety of organizations, to illustrate the relationship between TQ principles and the theories and models studied in management courses, and to familiarize readers with the basic principles and methods associated with total quality.

Table of Contents

Preface
Foundations of Quality and Performance Excellence
Introduction to Quality and Performance Excellence
Frameworks for Quality and Performance Excellence
Tools and Techniques for Quality Design and Control
Tools and Techniques for Quality Improvement
Performance Excellence, Strategy, and Organization Theory
Competitive Advantage and Strategic Management for Performance Excellence
Quality in Customer-Supplier Relationships
Designing Organizations for Performance Excellence
Performance Excellence and Organizational Behavior
Quality Teamwork
Engagement, Empowerment, and Motivation
Leadership and Organizational Change
Leadership for Performance Excellence
Performance Excellence and Organizational Change
Index
Table of Contents provided by Publisher. All Rights Reserved.


Please wait while the item is added to your cart...