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Quality and Performance Excellenceby Evans, James R.
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Table of Contents
|Foundations of Quality and Performance Excellence|
|Introduction to Quality and Performance Excellence|
|Frameworks for Quality and Performance Excellence|
|Tools and Techniques for Quality Design and Control|
|Tools and Techniques for Quality Improvement|
|Performance Excellence, Strategy, and Organization Theory|
|Competitive Advantage and Strategic Management for Performance Excellence|
|Quality in Customer-Supplier Relationships|
|Designing Organizations for Performance Excellence|
|Performance Excellence and Organizational Behavior|
|Engagement, Empowerment, and Motivation|
|Leadership and Organizational Change|
|Leadership for Performance Excellence|
|Performance Excellence and Organizational Change|
|Table of Contents provided by Publisher. All Rights Reserved.|