Quality & Performance Excellence

by Evans, James R.

• ISBN13: 9780324827064
• ISBN10: 0324827067
• Edition: 6th
• Format: Paperback
• Copyright: 2010-03-04
• Publisher: South-Western College Pub

Summary

Packed with relevant, real-world illustrations, QUALITY AND PERFORMANCE EXCELLENCE, 6e presents the basic principles and tools associated with TQ. Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. Unlike most TQ books, QUALITY AND PERFORMANCE EXCELLENCE is organized according to traditional management topics, which helps readers see the parallels between TQ and management theories in areas such as organizational design and leadership. TQ is often presented as new or different, which it clearly is not. This book has three objectives: to show readers how these principles and methods have been put into effect in a variety of organizations, to illustrate the relationship between TQ principles and the theories and models studied in management courses, and to familiarize readers with the basic principles and methods associated with total quality.

Table of Contents

Preface

Foundations of Quality and Performance Excellence

Introduction to Quality and Performance Excellence

Frameworks for Quality and Performance Excellence

Tools and Techniques for Quality Design and Control

Tools and Techniques for Quality Improvement

Performance Excellence, Strategy, and Organization Theory

Competitive Advantage and Strategic Management for Performance Excellence

Quality in Customer-Supplier Relationships

Designing Organizations for Performance Excellence

Performance Excellence and Organizational Behavior

Quality Teamwork

Engagement, Empowerment, and Motivation

Leadership and Organizational Change

Leadership for Performance Excellence

Performance Excellence and Organizational Change

Index

Table of Contents provided by Publisher. All Rights Reserved.