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Packed with relevant, real-world illustrations, QUALITY AND PERFORMANCE EXCELLENCE, 6e presents the basic principles and tools associated with TQ. Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. Unlike most TQ books, QUALITY AND PERFORMANCE EXCELLENCE is organized according to traditional management topics, which helps readers see the parallels between TQ and management theories in areas such as organizational design and leadership. TQ is often presented as new or different, which it clearly is not. This book has three objectives: to show readers how these principles and methods have been put into effect in a variety of organizations, to illustrate the relationship between TQ principles and the theories and models studied in management courses, and to familiarize readers with the basic principles and methods associated with total quality.
Table of Contents
|Foundations of Quality and Performance Excellence|
|Introduction to Quality and Performance Excellence|
|Frameworks for Quality and Performance Excellence|
|Tools and Techniques for Quality Design and Control|
|Tools and Techniques for Quality Improvement|
|Performance Excellence, Strategy, and Organization Theory|
|Competitive Advantage and Strategic Management for Performance Excellence|
|Quality in Customer-Supplier Relationships|
|Designing Organizations for Performance Excellence|
|Performance Excellence and Organizational Behavior|
|Engagement, Empowerment, and Motivation|
|Leadership and Organizational Change|
|Leadership for Performance Excellence|
|Performance Excellence and Organizational Change|
|Table of Contents provided by Publisher. All Rights Reserved.|