Bulk sales, PO's, Marketplace Items, eBooks, Apparel, and DVDs not included.
Questions About This Book?
- The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
Table of Contents
|Foundations of Quality and Performance Excellence|
|Introduction to Quality and Performance Excellence|
|Frameworks for Organizational Quality|
|Performance Excellence, Competitive Advantage, and Strategic Management|
|Performance Excellence and Organization Theory|
|Quality in Customer-Supplier Relationships|
|Designing Organizations for Performance Excellence|
|Designing, Controlling, and Improving Organizational Processes|
|Tools and Techniques for Performance Excellence|
|Performance Excellence and Organizational Behavior|
|Engagement, Empowerment, and Motivation|
|Leadership and Implementation|
|Leadership for Performance Excellence|
|Performance Excellence and Organizational Change|
|Table of Contents provided by Publisher. All Rights Reserved.|