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Quality and Performance Excellence : Management, Organization and Strategy,9780324381320
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Quality and Performance Excellence : Management, Organization and Strategy

by
Edition:
5th
ISBN13:

9780324381320

ISBN10:
0324381328
Format:
Paperback
Pub. Date:
3/12/2007
Publisher(s):
South-Western College Pub
List Price: $188.00

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Questions About This Book?

What version or edition is this?
This is the 5th edition with a publication date of 3/12/2007.
What is included with this book?
  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.

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Summary

This book has three objectives: To familiarize students with the basic principles and methods associated with total quality and performance excellence; To show students how these principles and methods have been put into effect in a variety of organizations; and To illustrate the relationship between basic principles and the popular theories and models studied in management courses.

Table of Contents

Preface
Foundations of Quality and Performance Excellence
Introduction to Quality and Performance Excellence
Frameworks for Organizational Quality
Performance Excellence, Competitive Advantage, and Strategic Management
Performance Excellence and Organization Theory
Quality in Customer-Supplier Relationships
Designing Organizations for Performance Excellence
Designing, Controlling, and Improving Organizational Processes
Tools and Techniques for Performance Excellence
Performance Excellence and Organizational Behavior
Quality Teamwork
Engagement, Empowerment, and Motivation
Leadership and Implementation
Leadership for Performance Excellence
Performance Excellence and Organizational Change
Table of Contents provided by Publisher. All Rights Reserved.


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