List of figures | p. ix |
List of tables | p. ix |
Foreword | p. xi |
Abbreviations | p. xiii |
Introduction: why morale? | p. 1 |
Higher education and our present condition | p. 11 |
The science of happiness | p. 12 |
An unhappy land: social change and the mood of the times | p. 17 |
Generational fracture | p. 22 |
parents and children | p. 27 |
Unhappy students | p. 29 |
The student estate | p. 29 |
The global campus | p. 33 |
Student satisfaction: complaining and appealing | p. 39 |
falling in (and out of) love | p. 43 |
Unhappy staff | p. 46 |
The staff estate | p. 46 |
A tale of two surveys | p. 52 |
The legislative framework | p. 71 |
when grievance becomes obsession | p. 75 |
'Academic populism' vs. 'new managerialism' | p. 77 |
hunting the headhunters | p. 78 |
Unhappy stakeholders | p. 84 |
Stakeholders: who owns the university? | p. 84 |
football and a divided community | p. 86 |
Cassandra and the politicians | p. 90 |
Hard questions | p. 92 |
what should go into a new VC's welcome pack? | p. 93 |
Managing morale | p. 97 |
the 'green ink file' | p. 97 |
Story-telling | p. 99 |
harmony and counterpoint, conducting and captaincy | p. 100 |
I do like to be beside the seaside | p. 105 |
Leadership, governance and management | p. 118 |
The psychological contract | p. 122 |
A grown-up culture | p. 129 |
Coda | p. 135 |
The quantum of happiness | p. 135 |
Marcus Aurelius and the power of the adage | p. 137 |
Learning from good and bad practice | p. 138 |
Final digression: the third envelope | p. 139 |
List of websites | p. 143 |
References | p. 145 |
Index | p. 155 |
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