Reaching Out: Interpersonal Effectiveness and Self-Actualization

by Johnson, David W.

• ISBN13: 9780205308354
• ISBN10: 020530835X
• Edition: 7th
• Format: Paperback
• Copyright: 1999-12-01
• Publisher: Pearson College Div

Summary

Reaching Out provides the theory and experience necessary for students to develop effective interpersonal skills. By reviewing current psychological research on how to build and maintain friendships and then integrating this material with a rich array of skill-building exercises, the text provides a thorough and appealing approach to learning about interpersonal skills. Readers acquire the skills and knowledge to do the following: a) get to know and trust each other; b) communicate with each other accurately and unambiguously; c) resolve conflicts and relationship problems constructively; and d) encourage and appreciate diversity. No matter what occupations or relationships students become involved in, their success will largely be determined by how skilled they are interpersonally. With this book, students begin a journey of continuous improvement.

Table of Contents

Preface	xi
Importance of Interpersonal Skills	1	(38)
The Power of Interpersonal Skills	1	(1)
The Relationship Imperative	2	(3)
Why Improve Your Interpersonal Skills?	5	(1)
Your Invitation to Improve Your Interpersonal Skills	6	(1)
What's in This Book	7	(2)
Interpersonal Interaction and Relationships	9	(3)
The Value of Interpersonal Relationships	12	(7)
Difficulties in Forming Relationships	19	(4)
The Application of Social Science Research to Interpersonal Skills	23	(1)
Learning from Experience	24	(2)
Learning Interpersonal Skills	26	(3)
Accepting the Invitation	29	(7)
Comprehension Test A	30	(1)
Comprehension Test B	31	(5)
Summary	36	(1)
Answers	37	(2)
Self-Disclosure	39	(54)
Introduction	39	(6)
Being Open with and to Other People	45	(1)
Openness with Other Individuals	46	(5)
Self-Disclosure and Self-Awareness	51	(6)
Self-Awareness Through Feedback from Others	57	(5)
Self-Acceptance and Self-Disclosure	62	(1)
Self-Disclosure and Self-Presentation	63	(25)
Comprehension Test A	86	(1)
Comprehension Test B	87	(1)
Self-Diagnosis	88	(1)
Summary	89	(2)
Answers	91	(2)
Developing and Maintaining Trust	93	(30)
Introduction	93	(1)
Developing and Maintaining Trust	94	(2)
Being Trusting and Trustworthy	96	(1)
Building Interpersonal Trust	97	(2)
Destroying Trust	99	(1)
Reestablishing Trust After It Has Been Broken	100	(1)
Trusting Appropriately	100	(21)
Comprehension Test	103	(17)
Chapter Review	120	(1)
Self-Diagnosis	121	(1)
Summary	121	(1)
Answers	121	(2)
Increasing Your Communication Skills	123	(44)
Introduction	123	(1)
What Is Communication?	124	(4)
Effective Communication Versus Misunderstandings	128	(4)
Comprehension Test A	131	(1)
Sending Messages Effectively	132	(16)
Comprehension Test B	135	(12)
Comprehension Test C	147	(1)
Improving Your Receiving Skills	148	(3)
Theory on Listening and Responding	151	(4)
Comprehension Test D	153	(2)
Theory on Selective Perception in Listening and Responding	155	(6)
Comprehension Test E	157	(1)
Comprehension Test F	158	(3)
Toward Improved Communication Skills	161	(2)
Chapter Review	161	(2)
Self-Diagnosis	163	(1)
Summary	164	(1)
Answers	164	(3)
Expressing Your Feelings Verbally	167	(26)
The Power of Feelings	167	(1)
Saying What You Feel	168	(2)
What's Going on Inside?	170	(6)
Comprehension Test A	175	(1)
When Feelings Are Not Expressed	176	(2)
Comprehension Test B	177	(1)
Expressing Your Feelings Verbally	178	(9)
Comprehension Test C	180	(7)
Checking Your Perception of Another's Feelings	187	(3)
Chapter Review	189	(1)
Self-Diagnosis	190	(1)
Summary	190	(1)
Answers	191	(2)
Expressing Your Feelings Nonverbally	193	(20)
Introduction	193	(1)
Nonverbal Communication	194	(11)
Importance of Making Your Verbal and Nonverbal Messages Congruent	205	(5)
Chapter Review	210	(1)
Self-Diagnosis	210	(1)
Summary	211	(1)
Answers	211	(2)
Helpful Listening and Responding	213	(36)
Responding to Another Person's Problems	213	(9)
Intentions Underlying the Responses	222	(9)
Comprehension Test A	230	(1)
Helping People Solve Their Problems	231	(1)
Listening and Responding Alternatives	232	(2)
Comprehension Test B	234	(1)
Phrasing an Accurate Understanding Response	234	(12)
Chapter Review	245	(1)
Self-Diagnosis	246	(1)
Summary	246	(1)
Answers	247	(2)
Resolving Interpersonal Conflicts	249	(56)
You Must Negotiate	249	(13)
Comprehension Test A	260	(2)
Conflict Strategies	262	(7)
Comprehension Test B	267	(2)
Negotiating	269	(6)
Effective Problem-Solving Negotiating	275	(22)
Refusal Skills: This Issue Is Nonnegotiable	297	(2)
Negotiation: A Review of the Rules	299	(3)
Chapter Review	301	(1)
Self-Diagnosis	302	(1)
Summary	303	(1)
Answers	303	(2)
Anger, Stress, and Managing Feelings	305	(42)
The Nature of Stress	305	(6)
Managing Stress Through Social Support Systems	311	(1)
The Nature and Value of Anger	312	(3)
Comprehension Test	315	(1)
Rules for Managing Anger Constructively	315	(14)
Eliminating Unwanted Feelings from Your Life	329	(10)
How to Deal with an Angry Person	339	(3)
Anger and Negotiations	342	(2)
Chapter Review	344	(1)
Self-Diagnosis	344	(1)
Summary	345	(1)
Answers	345	(2)
Building Relationships with Diverse Individuals	347	(36)
Introduction	347	(2)
Step One: Recognize and Value Diversity	349	(1)
Step Two: Interact with Diverse Individuals in a Cooperative Context	350	(1)
Step Three: Build Pride in Your Historical and Cultural Identity	351	(5)
Step Four: Appreciate Others' Historical and Cultural Backgrounds	356	(2)
Step Five: Establish a Superordinate Identity	358	(3)
Step Six: Reduce Internal Barriers to Constructive Interaction	361	(9)
Step Seven: Resolve Conflicts Constructively	370	(1)
Step Eight: Internalize Pluralistic Values	371	(2)
Other Aspects of Diversity	373	(4)
Friendships	377	(3)
Chapter Review	379	(1)
Self-Diagnosis	380	(1)
Summary	380	(1)
Answers	381	(2)
Barriers to Interpersonal Effectiveness	383	(20)
Introduction	383	(1)
Managing Anxiety and Fear	384	(5)
Breathing	389	(1)
Progressive Muscle Relaxation	390	(2)
Shyness	392	(1)
Understanding Your Shyness	393	(1)
Building Your Self-Esteem	394	(3)
Avoiding Self-Blame	397	(1)
Mistakes and Self-Talk	398	(2)
Chapter Review	400	(1)
Self-Diagnosis	400	(1)
Summary	401	(1)
Answers	401	(2)
Epilogue	403	(14)
Importance of Interpersonal Skills	403	(2)
Interpersonal Effectiveness, Self-Actualization, and Interpersonal Skills	405	(5)
Looking Forward	410	(7)
Appendix	417	(4)
Glossary	421	(8)
References	429	(2)
Index	431