9780470562208

Renegotiating Health Care : Resolving Conflict to Build Collaboration

by ; ;
  • ISBN13:

    9780470562208

  • ISBN10:

    047056220X

  • Edition: 2nd
  • Format: Paperback
  • Copyright: 2011-07-20
  • Publisher: Jossey-Bass

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Supplemental Materials

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  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
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Summary

This practical guide to negotiation and conflict resolution in the healthcare field, reveals why unresolved conflict can hamper any organization's ability to make timely decisions and implement new strategies. It focuses on the complex interactions between those that deliver, receive, administer, and oversee health care and outlines negotiation techniques and conflict resolution approaches that can positively impact efficiency, quality of care, and patient safety. This book should be required reading for students and professionals in health services management and administration, and conflict resolution professionals working in the health care field.

Author Biography

Leonard J. Marcus is founding director of the Program for Health Care Negotiation and Conflict Resolution and founding co-director of the National Preparedness Leadership Initiative at the Harvard School of Public Health. Barry C. Dorn is associate director of the Program for Health Care Negotiation and Conflict Resolution at the Harvard School of Public Health. Eric J. McNulty is senior editorial associate at the National Preparedness Leadership Initiative, Harvard School of Public Health.

Table of Contents

Prefacep. vii
Acknowledgmentsp. xiii
The Authorsp. xv
Conflict
Why Conflict?p. 3
Moving Beyond Conflictp. 19
Setting the Stage for Negotiationp. 41
Negotiation
Interest-Based Negotiationp. 63
Framing to Generate Optionsp. 83
Reframing to Spur Momentump. 107
The Walk in the Woodsp. 139
Contest, Resolution, and Connectivity
Positional Bargainingp. 179
Mediation, Arbitration, and Dispute Resolutionp. 223
Meta-Leadershipp. 261
Evolving Health Care Practice
Designing a More Cohesive, Better-Linked Health Systemp. 295
Evolving with Technologyp. 321
The Negotiating Patientp. 351
Changing Work and a Changing Workforcep. 383
Shaping Purpose
Crafting the Essentialsp. 419
Constructing a Resilient Balancep. 449
Appendix: List of Charactersp. 463
Referencesp. 467
Indexp. 477
Table of Contents provided by Ingram. All Rights Reserved.

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