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What is included with this book?
|Foreword: Conflict: An Opportunity for Leadership||p. vii|
|Introduction: Ten Strategies for Everyone on the Job||p. xv|
|Understand the Culture and Dynamics of Conflict||p. 1|
|Listen Empathetically and Responsively||p. 29|
|Search Beneath the Surface for Hidden Meanings||p. 63|
|Acknowledge and Reframe Emotions||p. 93|
|Separate What Matters from What Gets in the Way||p. 131|
|Solve Problems Paradoxically and Creatively||p. 169|
|Learn from Difficult Behaviors||p. 203|
|Lead and Coach for Transformation||p. 241|
|Explore Resistance and Negotiate Collaboratively||p. 273|
|Mediate and Design Systems for Prevention||p. 301|
|The Authors||p. 333|
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