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Right Experience, Right Results defines market and technology strategies to increase revenue, profits and customer engagement by delivering more relevant and timely information to employees and consumers. It will define how businesses can create sustainable competitive advantage by using analytics, big data processing and mobile to improving quality of the information and experiences a business provides within its commerce, communications and customer care interactions.
Right Experience, Right Results will illustrate how a business can use mobility, big data and analytics to: (1) improve sales by improving or changing business processes, (2) improve margins through better insight, (3) transform customer experiences with relevant and timely services, (4) empower employees with real-time actionable insight within new mobile-enabled business processes. The book will depict how companies can create competitive differentiation using mobile, big data hand analytics to improve commerce, customer service and communications with employee and consumers. It will accomplish this by using case studies and examples how companies across various industries are creating better business processes by integrating new technologies such as analytics, big data an mobile. This book will define a ten step action plan on how to get started and overcome obstacles. These ten steps will be delivered as an electronic checklist with numerous actions listed within each step.